Mike Wilder Email & Phone Number

Chicago, IL, US

Chicago, IL, US

• Provided escalated technical and administrative support of 2500+ licensed users for enterprise Line-Of-Business applications and the Microsoft 365 hybrid environment
• Responsible for full administration of Active Directory and Entra, Exchange, Teams, and SharePoint SaaS applications
• Interfaced regularly with Information Security team to plan, identify, implement, and enforce security polices across Microsoft 365 environment
• Diagnosed problems and identified solutions for LOB apps while proactively monitoring systems for usage and performance issues
• Created and provided detailed and accurate ticket information and knowledge base documentaion for problems, requests, and changes
• Communicated effectively with both novice and proficient staff, as well as management and executive users while delivering instructions and training for all supported software/applications

Chicago, US

• Supervised and provided escalation and direct end user support to ensure all ticketed work assisting 800+ end users across 20+ clients is assigned and completed in accordance with SLA, while maintaining a knowledge.
• Administered Microsoft Azure, Microsoft 365, and Google Workspace SaaS environments and software suites for multiple clients including accounts activation, permissions handling, delegation, and termination
• Performed ongoing maintenance and support of server and network infrastructure including hardware firewall, switch, and wireless access points from a variety of manufacturers
• Maintained and developed business relationships and consulted existing client base to determine and procure cost-conscious yet appropriate laptop and desktop machines as well as provided on-boarding for newer clients
• Deployed and populated an internal, secure platform in Azure for new hire & certification training
• Established a self-hosted, phishing simulation server with content to test and refine users' ability to discern malicious emails

Chicago, US

• Instituted a standardized but flexible IT setup process across all clients for deploying workstations with applicable software using Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS)
• Consolidated the IT setup process for client new hires, providing for more rapid on-boarding and setup in about a third of the previous time
• Provided escalation support for lower support inquiries while maintaining documentation and knowledge base
• Assisted with maintenance, and support of network and infrastructure-based devices

Chicago, US

• Maintained ongoing documentation of all client assets and IT configurations, including network and server infrastructure and setup configurations, while performing assessments of risk and retirements
• Provided daily maintenance to workstations, servers, and VoIP systems allowing for smooth day-to-day operations
• Provided daily support, maintenance, and installation of workstations, and client applications, as well as procurement of those devices

Scottsdale, Arizona, US

• Managed 5MM/year and 3.5MM/year locations driving 10% comparable sales increase and designing new program driving $25,000 in annual savings.
• Sought out to lead store turnaround for store generating negative sales of $30,000 and successfully increased comparable sales by 10% in 6 months resulting in positive net sales, followed by generating 15% YOY.
• Oversaw store implementation of “Farm to Table” initiative aimed at improving customer perception of PF Chang’s ingredients. Facilitated new menu tastings, employee training and communication, driving employee adoption.
• Implemented new payment encryption and online ordering systems within the store. Executed all steps in the conversion checklist, installed respective hardware, tested software, troubleshot issues, and escalated high.
• Responsible for budget creation to support sales targets and overall ownership of store profit and loss. Analyzed yearly store requirements, prioritized expenditures and improvements to drive sales and maintain a.
• Instituted a standardized and repeatable ordering system for the bar resulting in a 4% decrease in monthly bar costs.

Seattle, WA, US

• Served as an advisor to uplift local store performance. Provided coaching, training, and leadership to help struggling stores adopt new procedures. Improved compliance and enhanced supervisory functions. Maintained.
• Ensured overall customer satisfaction through upholding service standards, driving staff performance, maintaining supply stocks and resolution of all guest issues.
• Executed daily tasks including providing guidance and task management to baristas, managing inventory and in-store cash, problem solving customers' needs, while driving sales at the register via intuition and.

Melbourne, Florida, US

♦ Produced realistic three-dimensional building models based off of orthogonal and oblique aerial imagery

Philadelphia, Pennsylvania, US

♦ Instructed and assisted employees with day-to-day tasks♦ Filed closing paperwork and counted safe at the end of the night ♦ Prepared food and coffee drinks♦ Helped customers and handled cashiering tasks♦ Washed dishes and cleaned dining area

Gainesville, Florida, US

♦ In a full semester team project, worked with three other group members to prototype, design, and implement a fully-featured, interactive game in Java - "Speed Vision"♦ Created "marketing" theme and visuals used in the poster display and product packaging

Raleigh, North Carolina, US

♦ Created CAD documents for preliminary project planning or and modified them based on specifications provided to me by project heads♦ Filed permits with local municipalities, which included writing cover letters and project summaries♦ Performed traffic counts in the field to help later predict and control traffic congestion♦ Visited clients to deliver plans

♦ Completely redesigned PSU website, posted weekly updates♦ Graphic and Web Designer for Pride Awareness Month 2006 – Designed all promotional material for the month including: website, booklet, flyers, and placards for daily events♦ Assisted in running weekly meetings and setting up events