Michael Tait Email & Phone Number

Salisbury, Gb

Upavon

Hook

• Responsible for the management and co-ordination of the Navy Command Account Continuous Service Improvement process ensuring delivery teams are progressing and provide reports to senior management.• Conduct business relationship management to ensure the needs of the business are met fully by the service provided. Attend regular working groups and take minutes and actions.• Deliver service support based upon a Service Level Agreement.• Communicate with development teams and service… Show more • Responsible for the management and co-ordination of the Navy Command Account Continuous Service Improvement process ensuring delivery teams are progressing and provide reports to senior management.• Conduct business relationship management to ensure the needs of the business are met fully by the service provided. Attend regular working groups and take minutes and actions.• Deliver service support based upon a Service Level Agreement.• Communicate with development teams and service delivery teams to ensure technical documentation is maintained, and where appropriate enhanced, so that both remain: fit-for-purpose and fit-for-use as business needs evolve.• Monitor the fault management system for work assign to the team, review faults, service requests and change requests awaiting approval and identify trends.• Reviewing outstanding tickets and driving your team to meet KPI’s as appropriate• Obtaining quotes for hardware and software, raising purchase order requests when approved and tracking all purchases through to the delivery to the client. Show less

Swindon, United Kingdom

• Lead the IT Change Management & Compliance agenda within Smiths News; Connect Group Services based on standard industry practices covering ITIL Service Management, IT General Controls; Audit and internal policies / Risk Management frameworks.• Own, develop and govern the IT Change Management process through risk analysis, impact analysis, clash management and obtaining appropriate authorisations of planned changes. Manage and coordinate the timely patching of security vulnerabilities… Show more • Lead the IT Change Management & Compliance agenda within Smiths News; Connect Group Services based on standard industry practices covering ITIL Service Management, IT General Controls; Audit and internal policies / Risk Management frameworks.• Own, develop and govern the IT Change Management process through risk analysis, impact analysis, clash management and obtaining appropriate authorisations of planned changes. Manage and coordinate the timely patching of security vulnerabilities ensuring mission critical services are patched within agreed timescales.• Oversee and guide a portfolio of change implementations, ensuring that key services are protected whilst balancing the needs of business growth and agility.• Data protection champion for Smiths News IT, performing IT personal data audits and risk assessments to ensure IT risks are documented and mitigation is in place.• Managing audit process and calendar for internal and external audit for Smiths News and coordinating the annual disaster recovery test of inward and external system. Show less

Ias (The Army Software House) Andover

• Act as the lead Service Delivery Manager for all in service applications following ITIL Service Management best practices. • Lead a small team to provide IS services for the Army and wider Defence.• Coordinate the transition of new services from project into service.• Accountable for the co-ordination and delivery of in service changes.• Carrying out expectation management of stakeholders.• Resource Manage the APEX/ .NET in service development team utilising Kanban… Show more • Act as the lead Service Delivery Manager for all in service applications following ITIL Service Management best practices. • Lead a small team to provide IS services for the Army and wider Defence.• Coordinate the transition of new services from project into service.• Accountable for the co-ordination and delivery of in service changes.• Carrying out expectation management of stakeholders.• Resource Manage the APEX/ .NET in service development team utilising Kanban methodology. • Accountable for accreditation and Governance of all in service applications following internal policies and legislation.• Conduct business relationship management with stakeholders • Agree Service Levels with Business and documenting them in a Service Level Agreement. Monitor Service Levels against agreed KPI and act on behalf of the business in investigation and improvement of service agreed.• Perform trend analysis based upon Incidents / Problems, to inform the Change Process, as part of Continual Service Improvement.• Collaborate closely with internal and external teams ensuring focus on customer service.• Holder of SC security clearance. Show less

Ais (The Army Software House) Andover

• Responsible for the co-ordination and delivery of minor changes for 12 applications. • Carrying out expectation management of stakeholders.• Develop and maintain an understanding of the services’ from the perspective of services’ users.• Conduct business relationship management to ensure the needs of the business are met fully by the service provided.• Deliver service support based upon a Service Level Agreement.• Communicate with development teams and service delivery… Show more • Responsible for the co-ordination and delivery of minor changes for 12 applications. • Carrying out expectation management of stakeholders.• Develop and maintain an understanding of the services’ from the perspective of services’ users.• Conduct business relationship management to ensure the needs of the business are met fully by the service provided.• Deliver service support based upon a Service Level Agreement.• Communicate with development teams and service delivery teams to ensure technical documentation is maintained.• To provide subject-matter-expertise for hosted application.• Maintain Service Catalogue details for a specified number of AIS information services. Show less

• Procurement of miscellaneous office items £5000 for in excess of 135 departments keeping a clear auditable trail of paperwork for each purchase.• Procurement using Government Procurement Card (GPC) and Purchase to Payment E Procurement Software. • Holder of 7 GPC Cards with an annual delegation of £432000.• Regularly market test and source the best “Value for Money” product whilst adhering to current policy.• Liaise with suppliers to obtain quotes and build supplier… Show more • Procurement of miscellaneous office items £5000 for in excess of 135 departments keeping a clear auditable trail of paperwork for each purchase.• Procurement using Government Procurement Card (GPC) and Purchase to Payment E Procurement Software. • Holder of 7 GPC Cards with an annual delegation of £432000.• Regularly market test and source the best “Value for Money” product whilst adhering to current policy.• Liaise with suppliers to obtain quotes and build supplier relationships following departmental policy. Show less

Hnd Graphic Design, Graphic Design, Merit

Activities and Societies: Band

Education record

Activities and Societies: Basketball team.