Mike Taylor Email & Phone Number

Woodbridge, England, United Kingdom

• Developed Cypress UI and API automated tests in TypeScript, achieving 80% test coverage for a complex web application utilised by law enforcement agencies globally• Executed, analysed and maintained automated UI and API tests • Implemented and maintained CI/CD pipelines in Jenkins• Identified and automated time-consuming regression tests, significantly reducing manual test execution time and effort• Mentored members of the QA team in test automation and best practices

Woodbridge, England, United Kingdom

• Introduced the Zephyr JIRA plugin for test case management, streamlining documentation processes• Conducted manual testing of Java desktop applications, identifying and reporting critical bugs• Trained new members of the QA team on the Chorus applications, enhancing team expertise and efficiency

Colchester, England, United Kingdom

(Temporary role taken due to previous company falling into administration)• Manually tested a corporate travel management web application, identifying and reporting critical bugs• Participated in Agile ceremonies, actively contributing to sprint planning, refinement/estimation and retrospectives• Assisted the IT Support team in identifying and replicating customer issues

Ipswich, England, United Kingdom

• Hands on QA Manager overseeing the quality assurance for all software applications• Implemented the test strategy• Mentored and trained QA team members in the bespoke Call Centre software• Initiated the implementation of Selenium automated UI tests for an insurance comparison website developed in-house

Ipswich, England, United Kingdom

• Conducted manual testing on bespoke in-house Call Centre software• Tested white label insurance comparison websites across various devices (PC, Mac, mobile, tablet) and operating systems (Windows, macOS, Android, iOS)• Delivered demos/training sessions to internal and external stakeholders showcasing new features

Ipswich, England, United Kingdom

• Assisted customers in their search for competitive insurance quotes over the telephone• Trained new staff members in call handling and sales techniques, improving team performance

Ipswich, England, United Kingdom

• Provided first-line IT support, promptly resolving hardware and software issues• Managed user accounts and provided technical support via Remote Desktop

Ipswich, England, United Kingdom

• Supported the software deployment suite (Borland, StarTeam, JBuilder and Caliber)• Provided user account and software licence management• Managed software backups for on-site customers across BT

Education record

Education record