Mike Taylor Email & Phone Number

Woodbridge, England, United Kingdom

• Developed Cypress UI and API automated tests in TypeScript, achieving 80% test coverage for a complex web application utilised by law enforcement agencies globally
• Executed, analysed and maintained automated UI and API tests
• Implemented and maintained CI/CD pipelines in Jenkins
• Identified and automated time-consuming regression tests, significantly reducing manual test execution time and effort
• Mentored members of the QA team in test automation and best practices

Woodbridge, England, United Kingdom

• Introduced the Zephyr JIRA plugin for test case management, streamlining documentation processes
• Conducted manual testing of Java desktop applications, identifying and reporting critical bugs
• Trained new members of the QA team on the Chorus applications, enhancing team expertise and efficiency

Colchester, England, United Kingdom

• (Temporary role taken due to previous company falling into administration)
• Manually tested a corporate travel management web application, identifying and reporting critical bugs
• Participated in Agile ceremonies, actively contributing to sprint planning, refinement/estimation and retrospectives
• Assisted the IT Support team in identifying and replicating customer issues

Ipswich, England, United Kingdom

• Hands on QA Manager overseeing the quality assurance for all software applications
• Implemented the test strategy
• Mentored and trained QA team members in the bespoke Call Centre software
• Initiated the implementation of Selenium automated UI tests for an insurance comparison website developed in-house

Ipswich, England, United Kingdom

• Conducted manual testing on bespoke in-house Call Centre software
• Tested white label insurance comparison websites across various devices (PC, Mac, mobile, tablet) and operating systems (Windows, macOS, Android, iOS)
• Delivered demos/training sessions to internal and external stakeholders showcasing new features

Ipswich, England, United Kingdom

• Assisted customers in their search for competitive insurance quotes over the telephone
• Trained new staff members in call handling and sales techniques, improving team performance

Ipswich, England, United Kingdom

• Provided first-line IT support, promptly resolving hardware and software issues
• Managed user accounts and provided technical support via Remote Desktop

Ipswich, England, United Kingdom

• Supported the software deployment suite (Borland, StarTeam, JBuilder and Caliber)
• Provided user account and software licence management
• Managed software backups for on-site customers across BT

Education record

Education record