Michael Tellechea Email & Phone Number

San Rafael, California, United States

San Rafael, California, United States

San Rafael, California, United States

• Handled high call volumes with multiple lines using Election Information Management System (EIMS) database to pull confidential voter information, assess voters’ situations, interpret and explain election policies and.
• Served as a constitutionally sworn in member of the Inspection and Duplication Board tasked with processing ballots including taking ballots out of envelopes, checking for damage, flattening for scanning, duplicating.
• Provided logistics assistance including packing and sorting poll worker supply bags for distribution, packing ballot boxes, organizing supplies, and carefully inspecting newly printed ballots
• Performed clerical work including validating ballot signatures, pulling ballots, and issuing new ballots at the counter
• Served as the main point of contact for 88 polling locations on Election Day, communicating with poll staff to respond to logistics issues at each site, logging problems in Change Gear CRM ticketing system, identifying.
• Assisted with the sorting of vote by mail ballots according to established procedures using a Bell & Howell mail sorter

San Rafael, CA.

• Created and implemented a work plan in support of the County’s 5 Year Business Plan goal of creating a world class internship program that’s diverse and inclusive
• Designed and conducted surveys of former and current intern supervisors’ experiences hosting an intern, reported on proposed policy changes, and implemented solutions
• Devised a plan and designed content for a first-ever “County Roadshow” to promote the newly rebranded internship program to County departments and the community
• Created an intern supervisor toolkit for County departments that includes a manual, onboarding checklists, intern acquisition procedures, an intern personalized plan to guide learning, and new updated forms for record.
• Developed a welcome packet to create an equitable onboarding process for interns comprised of classification specific manuals, checklists, customized survival guide brochures, organization charts, and a transportation.
• Posted targeted internship opportunities on college career sites such as Handshake and Simplicity to recruit interns

San Francisco Bay Area

• Provided administrative support to office staff by receiving and directing incoming calls to corresponding staff members, assembling certificates, compiling information for the District 4 newsletter, and processing mail
• Greeted and addressed constituents’ concerns via phone, email, and in person visits as well as documented them in the constituent database
• Participated in meetings with other departments and businesses on a variety of subjects such as immigration, human trafficking, affordable housing, technology, and refuse rate increases

San Francisco Bay Area

• Processed passport and visa applications
• Provided customer service via phone
• Provided administrative support by databasing information, shipping via Fed-Ex, and conducting research

University Of San Francisco

• Maintained a strong relationship with the Athletics Department and relayed information to our Executive Board during weekly meetings.
• Addressed students questions and concerns as well as collaborated with other organizations and took inventory of our promotional items.
• Other duties included: setting up and staffing spirit events, creating posters, and distributing spirit gear.

San Rafael, CA.

• Provided patrons with excellent customer service and professionally answered their questions and concerns.
• Handled monetary transactions and answered heavy phones.
• Completed paperwork and communicated effectively with other members of the staff to maintain a safe environment for the community.

Bachelor’S Degree, International Studies

Activities and Societies: National Society of Collegiate Scholars and Sigma Delta Pi Honors SocietyGraduated Cum Laude with a degree in.

High School