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@workday.com
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2 phones found area 617
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LinkedIn matched
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Michael Terrell is listed as Quality Assurance | Program Manager | Analyst | Scrum Master based in San Jose, California, United States. AeroLeads shows a work email signal at workday.com, phone signal with area code 617, and a matched LinkedIn profile for Michael Terrell.
Michael Terrell previously worked as Quality Assurance Engineer at Workday and Operations Analyst at Workday. Michael Terrell holds Bachelor'S Degree, Communication from San José State University.
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AeroLeads found 1 current-domain work email signal for Michael Terrell. Compare company email patterns before reaching out.
Michael Terrell is a Quality Assurance | Program Manager | Analyst | Scrum Master. Colleagues describe him as "Mike always thinks of the customer first and he's always willing to go that extra mile to make sure they're satisfied. I've lost count of the number of times where he's spent time chasing something down for a customer, and then followed up internally to make sure everything was set the way it needed to be. He's not afraid to ask for more challenges and is always asking how he can stretch himself to learn new things. One if his responsibilities with me was maintaining and creating JIRA dashboards for our internal teams. He learned JIRA and JQL from scratch and did a great job - always insisting that the dashboard matched the end user's workflow - which they do. He also took on a scrum master role for one of the teams - and has been very successful at that too. In short, a great guy to work with."
Listed skills include Customer Service, Leadership, Technical Support, Jira, and 27 others.
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Pleasanton, California, US
- Led and delivered new Workday features and functionality to customers, ensuring seamless integrations and superior customer experience. Worked cross-functionally with product management, development, and design teams to identify and resolve issues.- Led testing of Workday Student financials, advocating for customer needs and ensuring high quality.
Pleasanton, California, US
- Improved the internal and external Workday customer experience as the subject matter expert and ensured users fully leveraged the suite of global applications by analyzing customer feedback and leveraging operational metrics to optimize business processes. Managed cross-functional collaborations to meet operational goals and product improvement.
Los Gatos, CA, US
- Lead operations and projects, managing a team of 14-18 representatives to ensure exceptional customer experiences and meet performance goals. Boosted KPIs and operational efficiencies, identifying issues and opportunities by analyzing metrics and trends.- Led crisis management efforts, triaging technical issues, handling customer-facing outages, and.
Los Gatos, CA, US
- Spearheaded complex corporate escalation issues including fraud and technical problems, while providing resolutions through innovative problem-solving and exceptional customer service. Investigated, documented, and prioritized issues via email and chat support channels.- Drove product improvements by communicating technical trends and customer insights.
Los Gatos, CA, US
- Led projects aimed at improving escalation process across five countries, collaborating with global vendors and internal teams to streamline procedures and reduce response times.- Diagnosed and resolved complex technical issues spanning hardware, software, and networks while working closely with product engineering teams to resolve root causes and.
Boston, Massachusetts, US
Jobspring Partners is a nationwide technology recruiting firm. We help highly skilled software developers, network engineers, systems administrators and interface professionals find jobs in growing, technically-advanced companies. We help companies with challenging technology needs locate the talented IT professionals they need to move their businesses.
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Michael Terrell is listed as Quality Assurance | Program Manager | Analyst | Scrum Master.
AeroLeads has found 1 work email signal at @workday.com for Michael Terrell.
AeroLeads has found 2 phone signal(s) with area code 617 for Michael Terrell.
Michael Terrell is based in San Jose, California, United States.
Michael Terrell has worked for Workday, Netflix, and Jobspring Partners.
You can use AeroLeads to view verified contact signals for Michael Terrell, including work email, phone, and LinkedIn data when available.
Michael Terrell holds Bachelor'S Degree, Communication from San José State University.
Michael Terrell is listed with skills including Customer Service, Leadership, Technical Support, Jira, Customer Satisfaction, Troubleshooting, Crm, and Social Media.
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