Michael Germain Email & Phone Number

New York, United States

Greater Atlanta Area

Successfully helped increased productivity by utilizing methods to build team morality. Created an effective organization and functionality derived from company’s procedure that can pertain to our particular store. Aided in increasing stores profit by over 10%. Provided amazing customer service daily to an average of 80 customer — Helped customer select the right gaming system, software, and accessories resulting in an increased in 17% increase of our net promoter score.

Greater Atlanta Area

Atlanta Real Estate Concept is a Real Estate team with 10 agents. My function within this role was to handle scheduling and daily tasks for each agent, ensuring proper filing of paperwork, and ensure proceeds were tracked accordingly.Created a successful process for tracking each transaction through excel, which was able to complete process $100,000+ in commission and over $1 million in sales volume. This ensure timely delivery of each agents payroll. Created marketing plan to bring in new cliental utilizing materials such as: Flyers, Banners and yard signs. This produced an average of 42 new leads monthly. Lastly hosted quarterly trainings and meetings to build team cohesiveness and increased overall productivity by 30%.

Greater Atlanta Area

T-mobile is a fast pace changing retail sales environment with a demand for productive results. Started out as a sales associate. Became a team lead/key holder in 6 months of being with the company. Enhanced several different processes with the company such as: customer service, team productivity, and marketing. Responsible for supplying associates with products, conducting inventory of products with Operations specialist, and creating unorthodox methods to increasing foot traffic.

Augusta, Georgia Area

Built a logistics system while deployed 2011, Kabul, Afghanistan. Managed $16 billion worth of equipment through online enhanced supply program, and processed a total of $10,000 of supplies through warehouses. Conducted monthly reports for accountability. Responsible for 7 lower subordinate companies. Maintained overall accountability of over 2000 soldiers through organizational network which consisted of 27 representatives. Secondary responsibility included Tier 1 IT support of 22 computers and 5 printers of different level of classification network.

Augusta, Georgia Area

Supported customers and assisted a team of 15 persons via inbound and outbound calls in a fast paced call center environment. Estimated. About. 500 calls weekly, and achieved resolution of various internet networks, cable. Services, and telephony application. Successfully achieved over 90% first call resolution through accurate consultations, educations of product/services, or use of advance techniques. Simplified documentation of each interaction increasing time available for next call, and exceeding statistical call center standards.

Augusta, Georgia Area

Sustained the overflow of calls from other calls centers as a third party company. Maximized each company effectiveness to conduct business, and decreased consumer hold time to wait for a representative. Average a weekly 1000+ calls servicing different request for many different products/services from 5 different companies. Educated consumers on use and provided technical support of product/services. Generated an average of $5,000 in revenue by being efficient at providing support to consumers.

High School Diploma, General Studies

Bachelor'S Degree, Business Administration And Management, General