Mike Cummings, Mba, Aic Email & Phone Number

Dedham, Ma

Responsible for the management and development of N&D's claims organization.

Greater Boston Area

Cultivates advisory relationships with C-suite executives to develop, sell, and deliver innovative consulting and software solutions at US and global P&C carriers. Create and negotiate multiyear and gain share contracts and inspire teams to deliver multimillion dollar savings for insurers. • Created, sold, and led an engagement that saved $34.1M over 18 months for a major US carrier by transforming a claims operating model through the implementation of quality, customer experience, performance management, litigation, subrogation, and vendor management initiatives.•Transformed a claims operation through a combination of statistical analysis, quality assessment, and business interviews, leading the team to uncover and secure $19.4M in savings over 15 months for the claims operation.•Launched multiple process improvement initiatives and reduced cycle time by 23% through the development and implementation of a time study method for mapping an organization's claims-handling processes.•Led claims teams in the auditing of casualty, auto, and property claims and identified areas for improved claims handling leading to reduced paid loss and loss adjusting expense. •Spearheaded a data science team to develop a digital solution that leverages Natural Language Processing (NLP) and predictive models to read open insurance claims, resulting in the creation of US patent #62/785,539.•Improved NPS scores by 5 points, as well as developed and implemented KPI dashboards while managing a cross functional team to analyze property CAT operations at a major carrier.•Designed and sold an Underwriting Operational Assessment and lead the team which identified over $5M+ in operational model changes and productivity improvements.

Newton, Ma

Accountable for the creation and the profit and loss of new business opportunities within the outsourcing segment of the insurance industry with a focus on solutions for the property line of business• Created two new businesses within 8 months that generated close to $1M in new revenue • Recruited and managed a 10 person team through the due diligence, analysis, and negotiation for the $1M acquisition of a contractor network and successfully integrated their operation within 3 months• Implemented an innovative maintenance agreement program for the carpeting industry from idea to product within 4 months with a limited budget of $100,000 for development and infrastructure

Cambridge, Ma

Responsible for the strategic marketing and positioning of PRPC in the Insurance marketplace • Provided subject matter expertise for the Insurance Framework • Supported sales teams on insurance pursuits

Greater Boston Area

Led multiple consulting opportunities specializing in creating and implementing new claims operating models and the implementation of new claims systems• Managed the budget and expenses of a 30 person team through the selection and implementation of the Innovation Group’s Claims system for a major corporation. This included managing the documentation of the business and technical requirements and the development of the conversion strategy from the existing claims platform• Managed a 25 person team through the technical requirements of a new claim system as part of the implementation of Guidewire’s ClaimsCenter at a major P&C carrier. Guided the client through the scoping, set up of the PMO, and implementation of key business and technical requirements • Created a business case for a large insurance carrier that analyzed the need to automate their underwriting appraisal process which led to a 25% productivity gain and major cost reductions • Developed and managed a 7 person team through the implementation of an express claims strategy and business case for a major P&C carrier that impacted 46% of all claims, 10% of loss severity and produced annual operational cost savings of $2.3M and $1.3M in paid loss savings• Managed a 5 member team that performed a leakage study for an insurance carrier that was involved in a lawsuit over their TPA’s poor claims handling. The study involved over 2,000 files and identified close to $15M in leakage

Kingston, Ma

Developed an on line insurance to value property replacement product that leveraged their extensive construction costing database. Provided strong entrepreneurial spirit to the organization through hands on leadership in designing the product and creating the pricing and sales strategy• Effectively managed a 8 person team to design and build the product and generated over 30% ROI in first year of product launch

Wellesley, Ma

Managed a team of 15 claims adjusters that settled both property and auto claims • Increased new and current business inquiries by 25% through the identification of new customers through third party contacts and add-on sales opportunities through current customers • Analyzed back office work flow and identified ways to dramatically improve the process resulting in the reallocation of 30% of the staff and improved through-put time by 20%

Mba, Marketing And Mis

International semester in China

Project Management And Advanced Facilitation Techniques

Bachelor Of Arts, Political Science, Minor In Economics

London, England Semester Abroad for economic and political study of the EEC

High School Diploma