Michael Ray, Mba, Cpcu Email & Phone Number

Los Angeles, Ca, Us

Leveraging past experience as CEO of a nationwide personal lines MGA and EVP at a global P&C company, I focus on general management, field operations, information technology and security, innovation, risk management and underwriting, creative insurance programs, sales, marketing and business development as applied to a service firm focused on the wildfire exposure. ► WILDFIRE DEFENSE SYSTEMS & WILDFIRE DEFENSE INSURANCE SERVICES: As EVP of Corporate Development, IT/Information Security, and Risk & Compliance at WDS and as CEO of WDIS, I am engaged in expanding the footprint and brand for this leader in North America for insurer wildfire services, combining professional wildfire consulting with federally certified emergency response wildfire suppression services and insurance services. In the face of global warming trends this is a growing risk.To solve these challenges, schedule a meeting with me. ✉MRay@wildfire-defense.com ✆772.538.4601

Anaheim, California, Us

Chairman, Audit Committee and Member, Investment Committee, Board of Directors of Pacific Specialty Insurance Company.

Encore Repair Services, with locations in the USA, UK, Canada, the Dominican Republic and Hong Kong, is a high tech company engaged in repairing and refurbishing iPhones for reuse and resale to high volume users such as insurance companies, electronics retailers, telecoms and distributors.Reporting to the CEO, I joined Encore to head up global marketing at a time when the company had a limited number of clients and was seeking to rapidly expand its customer base.I was brought onboard to manage a global team consisting of an international group located in London and another group based in the Midwest.During my tenure, my initial focus was to revamp the sales and marketing organization to develop a stronger salesforce, institute a more efficient system to track sales activity, and create a more professional and robust message to articulate in our sales calls and proposals.Asides from my direct involvement in business development, I managed to keep the sales staff consistently motivated and engaged. Specialties: ☛Business Development ☛Sales Manager ☛Marketing ☛Client Acquisition ☛Sales Process Improvement ☛Global Team Management

As a former CEO, EVP and SVP in major insurance corporations, I am a strong believer in the power of peer consulting to grow a business and keep it on sound footing. After stepping down as CEO at Orchid Underwriters Agency, I purchased the Los Angeles franchise of CEO Focus, where I began to develop senior executive level contacts in the Los Angeles area.The services CEO Focus provides include: ✪ Helping executives with similar backgrounds share knowledge and ideas✪ Presenting executives with innovative ways to achieve increased profitability✪ Teaching executives new ways to improve their level of business expertise✪ Coaching executives on ways to improve their delegation skillsUpon receiving an attractive and challenging offer to join Encore Repair Services, I closed this franchise after a few months in operation.

Vero Beach, Fl, Us

As CEO reporting to the Board of Directors, I managed the rapid growth of this business overseeing $26B of insurance in force. Under my leadership, Orchid held excess and surplus lines licenses in 27 U.S. states and placed coverage internationally in the Caribbean.In this role, I helped realize our corporate mission to bring together outstanding products at competitive prices through the building of relationships with close to a dozen trusted carriers for both personal and business line coverage. Under my leadership, Orchid grew the personal line business for primary, secondary, and long-term rentals written on a variety of forms, including HO3, HO5, HO6, and DP3 and Excess Flood for higher limits of coverage. Additionally, we grew our Builder’s Risk insurance business including ground-up, course of construction and renovations.Working with investment bankers and lawyers on both sides, in 2014, I represented Orchid in negotiating the deal in which Gryphon Investors, a highly respected private equity firm focused on middle market investment opportunities became a majority investor. This gave Orchid the strong financial boost needed to fuel expansion beyond organic growth.Specialties: ☛Reinsurance ☛Property & Casualty Insurance ☛Mergers & Acquisitions

In 2005, I joined 21st Century, a major direct to consumer auto insurance company, as a Senior Vice President. There, I was charged with providing overall operational and systems leadership and with full accountability for strategic planning, financial, sales, operational, administrative and marketing management for the entire Agency. Reporting to the CEO, I managed 1620 direct and indirect reports along with a $161M Capital and Expense budget.After AIG Direct acquired 21st Century in 2007, management selected me to spearhead the integration of AIGM and 21st Century into AIG’s Affinity/Agency division.Reporting to the AIG Direct CEO, I created and directed a new organization with 130 direct and indirect reports and a $375M Affinity and Agency budget.✔Orchestrated a corporate culture change initiative in response to new division integration and implemented actions to optimize each business unit’s performance ✔Introduced new products and services in various stages of product development✔Achieved/surpassed financial objectives; expanded annual cross-sell premium 56% ($125M in force budget) following major corporate mergerSynopsis of Accomplishments at 21st Century:✔Increased service levels from 55% of calls answered in 30 seconds to 76% of calls answered in 30 seconds and reduced Call Center service abandon rates from 14% to less than 5% within 12 months✔Restructured the agency, which resulted in transitioning from an annual loss of $2M to profitability within 24 months✔Reduced required launch time of numerous multi-million dollar IT initiatives by 33% from 9 months to 6 months✔Drove down IT and Call Center expenses by $53M.Specialties: ☛Call Center Operations ☛Strategic Planning ☛Sales Management ☛Operations Management ☛Team Leadership ☛Executive Decisions

Independent Contractor of Hartford Computer Group, marketing technical repair services to property casualty personal lines companies and warranty companies. ✪ Closed major account relationship that transitioned company from a one dimensional computer reseller and IT repair provider to a diversified repair service provider for warranty companies as well✪ Key contributor to overall company expansion; closed five of the top ten homeowners companies for a service to reduce fraud on personal computer lightning claims✪ Captured and closed a major joint venture between one of the nation's top three independent computer servicing firms and the leading warranty insurer for handling computer warranty claims, accounting for 35% of the servicing firm's sales

At Assurant Solutions Inc., I was a Senior Executive with 2500 direct reports and a $102M Expense & Operations Budget, with authority for managing the United States, Ireland and Canadian operations. Scope of responsibilities included developing enterprise-level solutions to achieve double-digit expense savings in Claims, Underwriting, Operations and Business Analysis.✔ Through offshore engagements; collaborated with senior management team to design new business development tactics that led to the expansion of the Irish claims operations for US business; achieved double-digit savings.✔ Managed the business development group that implemented a highly sophisticated imaging system to apply complex business rules to the digitized images designed to slash operating expenses for the handling of property insurance for major mortgage lenders.Roles held at American Bankers Insurance Group:EVP, Subsidiaries and International Development (1998-1999)EVP, Information Services Department (1998-1999)First SVP, Financial Sales/Personal Markets Director (1994-1995)First SVP, Financial Marketing Director (1992-1993)SVP, Financial Operations (1990-1992)VP, Consumer Finance Business Board Chairman ((1988-1990)VP, Auto Dealer Business Board Chairman (1986-1988) VP, Employee Benefits Business Board Chairman (1984-1986)Director, Research and Development (1982-1984)

Mba, General Management

Bs, Mathematics, Economics, Computer Science (Minor)