Michael Timm Email & Phone Number

Santa Clara, Ca, Us

• Develop strong relationships with business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap• Establish and manage technical governance processes• Drive solid instance health by reviewing and guiding the remediation of configurations that align with ServiceNow's best practices• Guide a customer down a prescriptive solution design and management through the technical implementation decision points• Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives

Santa Clara, Ca, Us

•Certified System Administrator (CSA) acquired September 2022.• ServiceNow NextGen Professional Program is a rigorous 16-week program which provides ServiceNow instructor-led training, self-paced Now Learning content, practical exercises, and hands-on project work. • Completed the following ServiceNow courses: IT Service Management Fundamentals, ServiceNow Fundamentals, IT Service Management Implementation, Scripting in ServiceNow Fundamentals, Service Portal Fundamentals, Application Development Fundamentals, & ServiceNow Platform Implementation.• Certifications covered during this program: ServiceNow Certified System Administrator (CSA); ServiceNow Certified Implementation Specialist-IT Service Management (CIS-ITSM); ServiceNow Certified Application Developer (CAD)• Designed, built, tested, and deployed a custom ServiceNow application while successfully implementing core platform features. Presented two capstone projects to Senior level ServiceNow trainers.

Randolph Afb, Tx, Us

• Trained 33 initial students, 35 mission commander upgrades, and 5 instructor upgrades aboard RC-135 platform, certifying members were able to research, build, and deliver a detailed plan optimizing a complex platform to its fullest potential.• Directed an 8 member team to develop 20 real-world combat training scenarios for 15 crew positions, replacing 20-year-old tactics. Reduced training timeline by 20%, ensuring members were readily available and properly equipped for worldwide deployments.• Oversaw compliance of mandated Air Force training events; updated and maintained materials used by more than 600 members.

Randolph Afb, Tx, Us

• Supervised 14 airmen and guided the training and professional development programs for 170 aviators across 10 crew positions, lauded by senior management for providing members with required certification for overseas deployments on-time.• Executed 74 Sensitive Reconnaissance Operation missions satisfying nationally targeted intelligence points of interest providing critical information to the Office of the President of the United States, Secretary of Defense, and Senior Air Force Executive Managers. Provided 83 real-time intelligence reports, 168 tactical reports, and collected information on over 700k points of interest.

Randolph Afb, Tx, Us

• Generated 250+ flight and ground schedules to enable the training and readiness of 170 aviators across 10 crew positions.• Collected, analyzed, exploited, and reported 15K+ high-priority electronic intelligence signals producing graphical analysis for the intelligence community.

Springfield, Mo, Us

• Utilized automotive and technical background to build rapport with customers, led to increased repeat and new customer traffic to the store.• Managed nightly operations of auto parts store including customer satisfaction and service, store inventory, employee evaluations, scheduling, and training.

Dearborn, Michigan, Us

• Diagnosed and repaired complex vehicle systems using a variety of problems solving methods and tools.

Atlanta, Ga, Us

• Led teams of 8-20 employees to ensure packages were processed and loaded efficiently with quality and customer satisfaction in mind.• Responsible for member payroll, evaluations, and scheduling as well as new hire training and safety.

Bachelor Of Science - Bs, Psychology

Master Of Business Administration - Mba, Business Administration And Management, General

Associate Of Science - As

Automobile/Automotive Mechanics Technology/Technician