Dedicated, highly educated IT Professional with an extensive background in desktop and user support, daily system operations, hardware/software upgrades and troubleshooting. Strategic problem solver with an exceptional ability to diagnose and resolve complex hardware and software issues promptly and efficiently with an ongoing goal of zero downtime. Expert on disaster recovery and backup processes. Seasoned project manager with a proven record of direct large-scale development and installation projects, completing each on time and within budget. Strong leadership and motivational skills, always bringing out the best in employees. Highly analytical and well-organized IT/Network Analyst with an outstanding work ethic and a continuing commitment to ensure technical solutions consistently meet or exceed business objectives
Listed skills include Active Directory, Disaster Recovery, Troubleshooting, Microsoft Exchange, and 28 others.