Michael Joseph Email & Phone Number

725 South Figureoa St. Los Angeles, Ca 90017

Technical Support Analyst providing diagnostic, technical, and user support in the Los Angeles office including regional support in person and remotely. Work closely with vendors for HVAC, satellite TV services, security systems and other IT related vendors to facilitate repairs and service request.Resolve hardware and software issues for desktop, laptop/notebook, printers, handheld devices and other firm technology; build firm standard PCs and laptops. Provide mobile device support services for iPhones, Androids, and iPads in accordance with firm's technology requirements, provide setup and support of remote access and two-factor authentication software (MFA), and setup audiovisual, laptop/projector connectivity, videoconferencing and teleconferencing as required for meetings. Install and test new hardware and software technology. Perform cable patching and troubleshooting, complete workstation set-ups for new arrivals, visitors and office moves. Support all law office technology and legal applications including Active Directory, Microsoft Office suite 2010 and above.

Greater Los Angeles Area

♦ Provide comprehensive technical support on a contractual basis involving a wide range of critical IT functions: Help Desk/Laptop/Desktop/Windows Server/Mobil Device support; installations, configurations and migrations; hardware and software troubleshooting; systems deployment; network/desktop security and videoconferencing. The following list highlights the various technical support roles in which I have served over the past three years.

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

Woodland Hills, California

♦ Directly responsible for creation, maintenance and deletion of user and computer accounts, security groups and rights within Microsoft Active Directory. ♦ Demonstrated outstanding project management skills while planning, organizing and executing IT projects including staging equipment for build/image activity. P.O.S system setup and deployment and carrying out equipment replacement. Managed all incoming and outgoing assets.♦ Deployed applications to network computers; fully supported Lotus Notes client application; implemented Dragon v10 in the Pathology department.

Greater Los Angeles Area

♦ Provided first level troubleshooting and resolution serving attorneys and staff regarding mobile devices, printers, scanners, MFDs, desktops, laptops and VoIP phones. ♦ Displayed well-developed technical abilities, directly responsible for setup and installation of computer systems and Avaya IP phones and troubleshooting issues with Microsoft Office 10 application suite. ♦ Supported Outlook Integration with iManaged filesite, Lexis and Microsoft Lync.

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

♦ Handled multiple responsibilities to ensure continued operation of all technical functions including security and system patching of Microsoft servers, deploying and maintaining the network infrastructure, performing backup and restoration services for servers, data integrity and providing desktop support to users in multiple office locations. ♦ Quickly resolved technical issues and/or addressed the IT needs of attorneys and staff in a timely and professional manner; maintained on-call availability 24/7 to handle network emergencies.♦ Oversaw Microsoft Group Policy in Active Directory ♦ Performed software installation and upgrades to operating systems and layered software packages.♦ Successfully managed the PBX system in two offices including voice mail servers.♦ Tested and evaluated new technology and recommended IT solutions to managing partner.♦ Maintained records of spare hardware inventory and a database inventory tracking system.♦ Accountable for management of the firm's billing system.

Greater Los Angeles Area

♦ Served as Supervisor to the network administrator, coordinating and participating directly in infrastructure hardware and software upgrades, patch management and cable dressing, network backup/data integrity and total system analysis.♦ Easily handled installation and setup of computers, printer assignments and telephones for guests attorneys and new employees. ♦ Served as project leader in the deployment of all Windows systems.♦ Resolved simple to complex technical issues for remote users accessing the firm's network through Citrix, Fully documenting all procedures to streamline troubleshooting efforts for future IT service.

Associate'S Degree Candidate, Computer Science

Aas Degree Candidate, Health Information Technology