As an Operations Manager at Amazon, I implemented a region-wide training plan project that improved operational efficiency by 8%. I also identified and prioritized several process improvements that increased customer satisfaction. I accessed information from cross-sectional business units to make informed decisions and provide excellent customer service. I organized the work structure of six buildings, managing time, staffing, logistics, and communication.I have a Bachelor of Business Administration from The University of Texas at San Antonio, where I studied Business Administration and Management. I have also acquired multiple certifications, such as Hubspot certification, that demonstrate my skills in marketing and sales. I have over three years of experience in logistics and management, working for Detail Garage and The Wash Tub, where I planned daily operations, used Six Sigma strategies, trained and developed employees, conducted analysis, and solved problems. I am passionate about outstanding personal and organizational growth, and I strive to enable, facilitate, and empower others to achieve their goals.