Michael Morelli Email & Phone Number

New Jersey, United States

Supporting and directing the events and planning of the Mt Carmel Society of Berkeley Heights, NJ with the Church of the Little Flower. The MC Society has for over 115 years provided the beloved Feast of Our Lady of Mt. Carmel on July 16th for area residents and visitors from all over the region. The Mt. Carmel Society throughout the year serves the community with events for families to celebrate seasons and holidays, as well as their personal special occasions.

Berkeley Heights, New Jersey, United States

Volunteer consulting to drive parish engagement in faith, fun, and service for greater community and gathering in the town of Berkeley Heights, NJ.

Greater New York Area

Established first Strategy & Operations entity (43 FTE) inside Research Engagement Services (RES) organization to lead inquiry service transformation end-to-end. Oversaw Product Management, Data & Tech Analytics, Business Operations & Strategy, Program Management, IT Program Management, and Sustainability & Growth (Change Management) teams.

New Jersey, United States

Led R&A’s Inquiry improvement strategic initiative across 11 research practices from R&A’s Strategy & Operations organization.• Directed Research & Advisory in streamlining inquiry service timeliness by creating expert archetype classification system, increasing client call capacity 600 hours / day with no additional headcount required.• Led up to 20 Practice Improvement Leader indirect reports across R&A, shaping change leaders to diagnose, design, implement best practices, and raise opportunities for continuous progress within their practices’ operations.• Presented improvement priorities to CEO aligning cross-functional post-call technology innovation actions, reducing expert follow-up lead time 70% (Avg 1.5-days down to 4 hours).

New Jersey, United States

Established product analytic team to transition Global Product Management organization from product-based management to role-product-based management.• Created company’s first role-centric KPI and insight framework based on roles’ product ownership, contract revenue, avg. product retention rates, and feature engagement frequency, enabling role-based product development.• Managed 11 FTEs to create self-service insights and automated PowerPoint reporting in PowerBI, facilitating faster product management lifecycles for Product Manager squads and Strategy & Ops teams (ex: Product Marketing).• Led 6-person cross-business unit analytic leadership team, strengthening employee retention by establishing career architecture framework, internal job posting category, and corporate intranet resourcing page for data and analytic professionals.

Stamford, Connecticut, United States

Managed operations for SVP and EVP of $1.2B annual revenue, 600+ FTE flagship research practice.• Built data-driven continuous improvement culture within IT practice, providing IT clients with must have research and greater compelling interactions with experts through topic demand sensing analyses.• Uncovered client retention rate pattern of +90% when engagement spanned 8+ key initiative research agendas during contract term, leading to Chief of Research and KI Leaders shaping customer experience on Gartner.com and with post-inquiry recommendations.

Hartford, Connecticut Area

Led HHC Central Region and Rehab Network hospitals, medical centers, and institutes to deliver better quality and timely care to patients through deploying Lean way of working to health care system; 160 departments and 5K+ FTE.• Co-created HHC Lean program-tools, training material, and deployment plans, and trained executive leaders and core Lean team in continuous improvement cultural behaviors in deploying performance management across 18K+ employees.• Designed company fit adaptation of Shingo Model Silver Award, evolving Lean program to next phase of maturity.• Personally conducted 5 system-wide kaizens within 2-years, resulting in $2M+ cost savings (0 FTE reduction), 200% growth in patient referrals (~$500K+ annual revenue), +40% in customer satisfaction scores, and 45% lead-time decrease.

Springfield, Massachusetts

Deployed Lean way of working program through team of change agents tasked with diagnosing, designing, implementing, and training employees and leaders on Lean Leadership and tools.• Implemented Lean transformations in Facilities, Finance, and Product Management, creating various levels of capacity (~$160K) and improving reporting timeliness SLA% from 85% to 99%.

Led team of Lean change agents to design, implement, and train teams on Lean practices and leadership.• Conducted six, 16-week Lean deployment waves, increasing capacity ~18% and employee engagement 12%; Enhanced Lean training materials between waves and earned promotion to Sr. Lean Change Agent after 2 deployments.

Greater Boston

Branch operations & retail/investment sales

Hartford, Connecticut Area

Hartford OfficeEast Hartford, CT 06108Series 7, 63, 24, and Life Insurance licensed Financial Service Representative.Sales Supervisor for new hires (groups of 4).Sold Mutual Funds, Annuities, and Life Insurance products to customers based on future financial goals (retirement, college, new home, nest egg funds, family and asset protection, etc...)

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Masters in Business Administration focused on the foundations of effective decision-making, organizational design, employee engagement.

Graduate Certificate, Project Management

Completed graduate certification of project management covering the tools and techniques to effectively initiate, plan, execute, monitor.

B.S., Economics, Political Science

Economics with a focus on macroeconomics and Political Science with a focus on public policy administration and the inter-relationship.