Transformation leader specializing in optimizing people, processes, and technology across sales, service, and back-office functions. Proven expertise in organizational strategy, process improvement, and cross-functional collaboration to exceed customer growth, retention, and enterprise value objectives. Extensive experience across banking, insurance, healthcare, and information services, with a focus on advancing product value, sales, and service team retention, growth, and productivity targets.► STRATEGY & OPERATIONS: Define and execute enterprise strategic initiatives across product management, data analytics, business analytics, Lean program management, IT PMO, and change management. Spend energy on understanding the current state of the business by engaging organizational leaders on their needs, sharing findings, and formulating alignment on the next steps of the opportunity to address.► ANALYTICS - DATA, BUSINESS, PRODUCT, AND TECHNOLOGY: Keeping client value in mind and understanding engagement patterns help to visualize people, process, and technology opportunities for improvement. Key Performance Indicators of strategic initiatives remain front and center. Metrics associated with specific areas of improvement formulate questions, build cross-functional collaboration, and create actionable insights.► LEAN CONTINUOUS IMPROVEMENT: Problem solving with the customers’ definition of value in hand, continuously removing non-value-added barriers and stress that inhibit people, process, and technology to deliver.Skills & Expertise:✔ Business Process Optimization✔ Strategy Development✔ Performance Management✔ Data Analytics✔ Product Management✔ Customer Experience✔ Change Management✔ Organizational Leadership✔ Executive Presentations