Successfully supported the second-largest insurance provider in KSA (by market share) and the largest stock exchange in the UAE (by market capitalisation) in resourcing project teams across:• Business Process Improvement (BPI), Robotic Process Automation (RPA), and Operational Readiness initiatives to enhance customer experience for Health & Motor Insurance by simplifying, optimising, and automating Sales, Underwriting, and Claims processes.Technologies include UiPath and more.• Digital Transformation and Capital Market innovation initiatives to elevate the value proposition for stakeholders in the capital market domain, streamlining and enhancing user interactions. This includes implementing and integrating a One-Stop Shop, Customer Relationship Management (CRM), and Enterprise Application Integration (EAI) for internal and external systems.Technologies include Microsoft Azure, Sitecore, webMethods, Microsoft Dynamics 365, and more.

Successfully supported global, national, regional, and local organisations across Energy, Utilities, Mining, Health, Government (federal, state, and local), Entertainment, Financial Services, Insurance, Logistics, Transportation, Telecommunications, and Retail & Ecommerce in resourcing project teams to:• Harden global cybersecurity measures by modernising IAM, PAM, and MFA solutions to mitigate security risks, safeguard sensitive data, and enable secure, scalable access across the organisation.• Uplift IT Service Management by integrating a SIAM framework to improve operations, enhance vendor management, ensure consistent service quality, and centralise service integration globally.• Replace legacy systems by implementing foundational IT capabilities including information management, data, integration platform, cloud, identity & security, case management, and more.• Modernise and integrate digital platforms for Asset Management, Procurement, GIS and Distribution Management to improve operational efficiency and reduce redundancy.• Upgrade trading platforms and systems to comply with a regulatory change for energy trading and settlements to enhance market efficiency, and improve data accuracy and transparency.• Develop a centralised government platform to provide a seamless and user-centric experience for citizens accessing services across various agencies, enhancing data sharing and simplifying interactions.• Replace an election management system with a vendor solution to meet legislative requirements, streamline electoral processes, and support state, local government, and industrial elections.• Transform mining safety systems to shift towards digital reporting of mining incidents, incident case management, and reporting of trends through DW, BI, and CRM solutions.• Modernise retail software and terminal infrastructure to improve transaction efficiency, reduce environmental impact, and enhance customer experience.There's more but character limit.