Over 20 years of industry experience with knowledge gained via working in a number of different hardware engineer, software engineer, trainer and management roles.Strengths:- Extensive experience in Support Operations and Service Delivery - An accomplished people manager with a proven track record in leading and developing technical support teams focused on customer success.- An ability to build relationships and communicate with stakeholders at all levels.- Broad knowledge of IT infrastructure, Windows operating systems, Citrix virtualisation and networking technologies.
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Sr Manager, Worldwide SupportNutanix Sep 2018 - Apr 2022Sydney, Australia -
Platform Services ManagerScentre Group (Owner And Operator Of Westfield In Aus And Nz) 2015 - Sep 2018Responsible for the support and maintenance of a large portfolio of business-critical applications used to deliver services for Scentre Group’s Head Office, Shopping Centre Management and Design and Construction divisions. -
Manager, Apac Technical Support - SoftwareCitrix 2012 - 2015Sydney, AustraliaProvided operational direction, project and people leadership to multiple technical support teams responsible for the delivery of technical services on the suite of Citrix software products such as XenApp, XenDesktop, XenServer, Provisioning Services, StoreFront, Citrix Receiver (Windows, Mac, Linux, iOS, Android), EdgeSight, Cloud Platform and Cloud Platform Services Manager. -
Apac Technical Support ManagerCitrix 2008 - 2012Responsible for the delivery of technical services to Citrix partners and customers in the APAC region as part of global support services organisation. The role involved:- The management for level 2 and level 3 support teams across 3 support centres.- Escalation point for all issues regarding service delivery and product issues.- Account management.
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Product Readiness ManagerCitrix 2004 - 2008Sydney, AustraliaProduct Readiness was responsible for the creation and delivery of technical training on Citrix products. The training was focused on new product releases and features, product architecture, best practice information and product troubleshooting methodologies. The audience for the training were internal technical teams, partners and external customers.
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Apac Escalation ManagerCitrix 2004 - 2008SydneyDue to company growth and an ever increasing portfolio of products I was tasked with establishing an Escalation Technical Support Team for the APAC region. This involved the recruitment and training of team members focused on resolving complex issues on Citrix software and networking products.
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Citrix Escalation EngineerCitrix 1997 - 2004Sydney, AustraliaResponsible for the resolution of complex enterprise level support incidents ranging from product installation issues to product defects and working with engineering groups to create, test and release fixes.
Michael Tobar Skills
Frequently Asked Questions about Michael Tobar
What is Michael Tobar's role at the current company?
Michael Tobar's current role is Enterprise Support.
What skills is Michael Tobar known for?
Michael Tobar has skills like Virtualization, Cloud Computing, Citrix, Enterprise Software, Vdi, Data Center, Management, Windows Server, Saas, Pre Sales, Service Delivery, Service Desk.
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2physics.uwa.edu.au, uwa.edu.au -
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David-Michaël TOBAR
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Michael Tobar
Florida International University Alumni; Payroll Analyst At University Of Miami.Hialeah, Fl1planetfitness.com
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