Michael Whitaker Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

Santa Clara, California, Us

Santa Clara, Ca, Us

Principal Cloud Sales Engineer responsible for providing technical Sales support for Gigamon’s Cloud security products and solutions. Perform high-level specialized systems engineering role for Gigamon as an individual contributor supporting the worldwide sales teams (Americas, Public Sector, LATAM, EMEA & APJ). Perform in-depth and technical presentations on Cloud Solutions (AWS, Azure, Google Cloud Platform, Openstack, Oracle Cloud, Nutanix & VMware) and other emerging technologies for customers, partners, and training events. Design network monitoring architectures with top worldwide customers. Responsible for assisting local teams with complex and strategic proof of concepts and product evaluations around Cloud. Provide mentorship/guidance on emerging technologies and competitive trends to key customers, partners, and field sales teams. Communication driver between Field and Corporate (PLM, Software Engineering, Marketing). Spurred high year-over-year revenue growth, exceeding quota 4 out of 5 years

Armonk, New York, Ny, Us

Responsible for providing exemplary pre-sales technical expertise through technical product presentations and demonstrations, pilot implementations, beta program administration, consistent communication with, and ongoing technical consultation for numerous customers from the Federal Government organizations. Assist clients with architectural design and implementation preparedness. Provide technical escalation management within accounts as needed. Play a proactive technical account management role within target accounts including relationship building and business development activities. Work in conjunction with Sales, Marketing, and Product Managers to be the technical bridge between the company's Sales Representatives and their pre-sales customers. Take ownership of the prime technical relations with all pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to the customer’s onsite, online, and via phone. Exceeded quota year over year. • Maintain an expert knowledge of all products in the IBM Security Systems Threat/Intelligence portfolio as per the company's requirements, including: IBM Security XGS, GX and GV Network/Virtual Intrusion Prevention Appliance, IBM Security Next Generation Intrusion Prevention Appliance, IBM Security Qradar Network Anomaly Detection System, IBM Security Endpoint Protection, IBM Security Enterprise Scanner and Internet Scanner, Qradar Security Intelligence Platform, Qradar Incident Forensics Appliance, Qradar Vulnerability Manager, Qradar Risk Manager and IBM Endpoint Manager (BigFix)

Chantilly, Va, Us

Intrusion Detection/Prevention program engineer responsible for the design and implementation of various cyber security initiatives to proactively secure the enterprise. O&M Shift Lead duties include:Technical planning, verification, and supportability assessment for operational systems.•Oversee O&M Staff as well as other contractor staff to ensure appropriate O&M activities are being accomplished.•Track O&M progress against established schedule and metrics.•Interface with Customer management to provide team status, and daily activities, issues, and resolutions.•Train new employees on various job responsibilities in the O&M Group;•Track the technical abilities of individuals in the group and determine best career path;•Effectively prioritize workload based on customer's needs, and meet deadlines to achieve high quality results in a timely manner.O&M Duties Include:• Architect, implement and operate a HIDS and IDS environment on various OS platforms• Install, configure and maintain Site Protector and IDS appliances throughout the enterprise• Install, configure and maintain McAfee Intrushield Manager and IPS appliances throughout the enterprise• Install, configure and maintain Arcsight• Install, configure and maintain Oracle, SQL, mySQL databases and Storage Area Networks (SAN)• Configured Networking management tool for entire program (What’s Up Gold)• Configured, installed and maintained servers on various OS Platforms• Helped construct new test lab• Gather customer requirements and turn them into workable solutions to meet customer’s security requirements using systems engineering processes• Evaluate and recommend security appliances and security software for use on the enterprise• Write documentation CONOPS, SRD, Test Plans est.• Train O&M and Analysts on proper use of security software and hardware

Apply appropriate Record Control Schedule to Government facility records in order to distinguish the records by file series for various processing actions. Performed requirement analysis Created Requirements Verification Trace Matrixes (RVTM) and tracking user requirements Participated in internal and external test reviews Performed all necessary and required processing of all records. Processing consisted of but not limited to reviewing (hardcopy, microform, and visual media), taking inventory, sorting, organizing and filing, boxing, preparing, generating manifests, and making all preparations necessary for archiving records. Destroyed all non-record material and retained temporary records in accordance with Records Control Schedule Analyzed the content of the records and entered key metadata information into appropriate on-line databases as dictated by the records processing methodology.

Bethesda, Md, Us

Perform a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Install, operate, maintain, repair and modify equipment such as hard drives, NIC cards, Motherboards, RAM, Power Supply and various rebuild software. Analyze and evaluate products and related performance. Troubleshoot and diagnose malfunctions to eliminate a problem in a minimum amount of time.Troubleshoot and resolve a variety of hardware/software issues involving workstations (Windows NT and XP operating systems), servers, local/network printers, and faxes. System Administrator for Windows NT and XP operating systems. Install, upgrade and remove products ensuring coordinative engineering field change. Maintain effective customer communications and relations. Provide onsite training of customer support personnel. Excellent working knowledge of hardware equipment such as workstations(HP/Compaq D510, D530, D530 SFF, DC7600, DC7600 SFF), laptops( Dell Latitude D800, D810, D820), network printers(Xerox 4500, 6250, 6350, 7750; Lexmark Optra T620, T622, T630, T632) local printers(Lexmark Optra E320, E323, E330, E340; HP Inkjet 2800), scanners(HP ScanJet 7450, 8200, 8250, 8290), and faxes(Ricoh 2210L) as well as various software applications such as Windows 2000, XP, MS-Office.

Bethesda, Md, Us

Perform a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Install, operate, maintain, repair and modify equipment such as hard drives, NIC cards, Motherboards, RAM, Power Supply and various rebuild software. Analyze and evaluate products and related performance. Troubleshoot and diagnose malfunctions to eliminate a problem in a minimum amount of time. Troubleshoot and resolve a variety of hardware/software issues involving workstations (Windows NT and XP operating systems), servers, local/network printers, and faxes. System Administrator for Windows NT and XP operating systems. Install, upgrade and remove products ensuring coordinative engineering field change. Maintain effective customer communications and relations. Provide onsite training of customer support personnel. Excellent working knowledge of hardware equipment such as workstations(HP/Compaq D510, D530, D530 SFF, DC7600, DC7600 SFF), laptops( Dell Latitude D800, D810, D820), network printers(Xerox 4500, 6250, 6350, 7750; Lexmark Optra T620, T622, T630, T632) local printers(Lexmark Optra E320, E323, E330, E340; HP Inkjet 2800), scanners(HP ScanJet 7450, 8200, 8250, 8290), and faxes(Ricoh 2210L) as well as various software applications such as Windows 2000, XP, MS-Office.

Washington, D.C., Us

Maintained computer hardware, software, telecommunications, and maintenance utilitiesEvaluated, tested, and utilized hardware and software for use in electronic information dissemination, bulletin board, and graphical editing softwareInstalled and troubleshoot fax machines, printers and monitors Developed specifications and requirements for inclusion in statements of work for computer technical assistanceDeveloped policies related to the development and use of information systems.Provided end-user support in the resolution of system-related problems after receiving request through SRS ticketing systemCoordinated the development and activation of response to customer requirements, including provision of training and usage procedures.Communicated orally and in writing to develop and present training, and provide technical guidance and support to other Postal functional areas.

Ft. Meade, Md, Us

Maintained user accounts on classified and unclassified development networks and versioning control systems Carried out request sent on SRS ticketing system Maintained and install application software Provide other system unique requirements as necessary. Wrote test cases/procedures to match current requirements Operated on various components of numerous computers to ensure the proper operation of the equipment Installed and troubleshoot fax machines, printers and monitors Helped maintain records of equipment utilization, the movement of jobs and any operational difficulties. Coordinated with Engineering Team to facilitate integration and upgrades for operating system releases, application releases, and hardware components into Network Domain Initiated corrective and/or diagnostic procedures essential to maintenance and software personnel. Also spent time in the contracts areas and financial areas learning both sides of the technology process.