Managed a cross functional managed services and infrastructure delivery team for IBM's SmartCloud for Government offering.

Acted as technical lead for IBM's SmartCloud for Government Storage and Backup offering. Supported and maintained Brocade SAN switches, Infinidat Storage Arrays, TSM, IBM Spectrum Protect backup solutions, IBM Network Advisor, and tape libraries. Responsible for leading a team of storage and backup administrators in support of day to day operations.

Worked to support federal client backup and storage environments. I maintained day to day operations and configured new solutions. As the single backup admin, I solely managed a NetBackup environment with multiple Scalar i500 Tape Libraries and multiple NetBackup master/media servers across 3 data centers. Performed storage administration for 14 NetApp filers including 7-mode and CDOT filers. Performed ONTAP upgrades, day to day provisioning and performance troubleshooting. Supported the decommissioning of multiple dara centers and the migration of the legacy Netbackup backup solution to AWS.

Performed operations and systems administration of the IBM SmartCloud for Government Storage and Backup offering for Federal customers. Supported and maintained various storage technologies in a multi-tenant cloud environment such as NetApp 7-Mode filers, IBM DS Storage Devices, Brocade SAN switches, IBM V7000 Storage Arrays, IBM Network Advisor, and IBM SVC.

Provide support, maintenance, and administration in a mission critical backup environment as part of a team covering 6000 clients. Individually responsible for the NetBackup 7.5 environment covering a datacenter with over 15000 jobs a day. Duties include performing daily health checks, change management activities, client upgrades, provisioning, file restores, failed backup troubleshooting, backup optimization and acting as a point of escalation for first level storage teams.Obtained the role of technical lead and implementer for a Verizon Lean Six Sigma project resulting in $276,000 of storage savings. Utilized unix shell scripts to parse, analyze, and interpret data from over 4000 clients across 11 data centers to clean up excessive backup content through exclude lists. Streamlined the NetBackup Provisioning process by centralizing and reducing the old method of provisioning clients from 11 different versions to 1. Created a tool for team members that allows for easy updating, viewing, and manipulation of standard exclude lists.Developed a script to monitor all NetBackup master servers by parsing for files being backed up in multiple policies. This script resulted in the creation of another Verizon Lean Six Sigma project with an estimate of $100,000 in storage savings. Developed a PHP based GUI to allow the First Line Support team to run a report with the simple click of the button.

Supported Verizon's Open Systems Storage Infrastructure as part of the SIDM-FLS (Storage Infrastructure and Data Management's First Line Support) team. Reacted and responded to all SAN, NAS, and Backup issues. Provided day to day health checks across a vast enterprise environment containing multiple storage platforms: EMC Symmetrix/DMX Arrays, NetApp, Cisco, Hitachi Data Systems, NAS, and Symantec NetBackup. Utilized multiple technologies and tools such as Cisco Fabric Manager/Device Manager, SANscreen, Navisphere, Unisphere, Hitachi Command Suite, NetBackup OpsCenter, and NetApp Operations Manager.Regularly had to respond to crisis bridges for SAN/NAS/backup outages working with multiple teams until resolution. Performed SAN zoning, masking, and the decommissioning of servers and storage systems. Solved tickets involving issues with SAN connectivity, NFS/SAN performance, backup failures, and storage related error messages. Worked on all flavors of unix systems with heavy use of the command line interface for troubleshooting NetApp filers and EMC frames. Performed storage performance analysis on NetApp filers using the Performance Analyzer tool.

Supported small business IT infrastructures from upgrades to system and network administration. In this role I created, managed, and planned upgrades for networks, desktops, software, and backup systems for a small business with no full time IT staff. System administer roles: Maintained a Windows Server 2003 environment, Active Directory, deployed a NAS, implemented offsite backups, and malware removal. Reduced monthly ISP costs while increasing speeds by planning and managing a seamless network upgrade to a different provider. Installed new routers and configured site to site VPN for remote offices. Migrated an active directory environment from Windows Server 2003 to Windows Server 2012 Essentials.

Gained experience in customer relations through daily interaction with clients at a web host company. Provided technical support for LAMP (Linux, Apache, MySQL, PHP) servers. Troubleshoot customer issues from the command line via SSH and cPanel. Some duties included editing php.ini configurations, making security changes to CSF firewall, correcting DNS issues, creating and restoring backups, making changes to Apache, and updating A records. Gained experience in the following: HTTP, networking, web hosting, Linux, name servers, technical support, help desk, and troubleshooting from the command line.

Provided Tier 1 desktop support for a corporate office with 60 local users and 250 remote users. Regularly troubleshot Windows 7/XP configuration and network issues as well as desktop applications such as Microsoft Word, Exchange, and Excel. Was in charge of maintaining backups of users information to physical disk and to a SAN. Other duties included the following: Adding and removing users from Active Directory and the domain, setting up hardware for conferences, and imaging old user’s machines. Was put in charge of deploying desktops and laptops for new users. I installed and configured a secondary domain controller on a server using Windows Server 2008 R2 for a remote office. Gained experience in the following: Windows 7, Windows Server 2003-8 R2, the Microsoft Office suite, hardware installation/upgrades, Active Directory, database development, help desk, team work, and customer support.