Mike Pitts Email and Phone Number
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My strengths are in organizational leadership and have been applied in both non-profit and for-profit sectors. I’ve had success developing and implementing strategies, leading cross-functional teams, and managing business operations. My specific operations experience includes overseeing finance, human resources, administration, information technology, and facilities management.In my role as Executive Pastor at Browncroft Community Church, I collaboratively developed vision, strategy, and organizational objectives while leading and managing the cross-functional Executive Team to achieve organizational goals. I also have experience in for-profit as the Chief Operations Officer where I led the development of the startup brand and grew the business from $200K to $1.8M annual sales, while increasing employment from 1 to 10 employees.My career path has taken me from studying life sciences into healthcare, insurance, a startup and currently to managing the operations of a vibrant religious institution. I’ve learned from all these experiences, but the common thread that connects them is being able to help improve processes and efficiencies. At this point in my career, I am looking for an organization that needs help fine-tuning its operations, strategies, processes and/or culture to reach their goals.Here are some of the skills I offer:🔹Strategic Operations Leadership🔹Organizational and Leadership Development🔹Continuous Process Improvement🔹Values-based Culture Development🔹Budget and Financial Management🔹Information Technology Management🔹Human Resources Management🔹Business Process Reengineering🔹Systems Implementation🔹Project Management🔹Strategic Planning🔹Cross-Functional Team LeadershipContact:Mike Pittsmike-pitts@outlook.com(585) 820-0058
Foodlink
View- Website:
- foodlinkny.org
- Employees:
- 315
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Vp And Sr. Director, Food BankFoodlinkNew York, United States
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Vp / Sr. Director, Food BankFoodlink Apr 2023 - PresentRochester, Ny, Us
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Executive Pastor / Chief Operating OfficerBrowncroft Community Church Jul 2019 - Feb 2023Selected as Executive Pastor following an Elder Board led search process to identify the next senior ministry and operations leader for the church. Served in this COO management role responsible for cross-functional team leadership of discipleship ministries and business operations through strategic leadership and development of 25+ staff and 500+ volunteers.🔹 Developed vision, strategy, and ministry objectives, in collaboration with Senior Pastor, to align and inspire 1,500+ person congregation to achieve the mission of the church.🔹 Successfully led the pivot from on-site staff and in-person weekly worship services to a remote workforce and online digital services during COVID to continue to deliver church programming every week thought the duration of the pandemic.🔹 Implemented new online giving tool which moved donors from 25% to 80% of all giving online and resulted in an increase in Operations giving from $2.7M to $3.1M during the pandemic.🔹 Designed and implemented an all staff leadership development curriculum, training, and coaching program while establishing shared values to align leaders and improve the culture of the organization. -
Sr. Director Of Family Ministry & Business AdministrationBrowncroft Community Church May 2016 - Jul 2019Promoted to new position by assuming functional management of the finance and information technology departments along with joining the senior leadership team for the organization.🔹 Partnered with Senior and Executive Pastors to provide vision and strategy for Browncroft, including supporting The Reach Initiative capital campaign that successfully raised over $5M for the organization.🔹 Improved processes and procedures in the Finance department to increase efficiency and lower costs by implementing online giving, electronic reimbursement process, annual corporate audit, and online banking tools.🔹 Identified new key performance indicators (KPIs) for the organization, designed management reports, and implemented monthly reporting process for Elder Board and ministry leaders.
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Sr. Director Of Family MinistryBrowncroft Community Church Aug 2015 - May 2017Promoted to this senior-level management position responsible for developing, implementing, and leading a new initiative for Browncroft that included aligning programs, staff, and volunteers across many programs. Directed the successful implementation of a comprehensive plan to educate and support children from birth through high school.🔹 Cast vision, established strategic objectives, and intentionally developed culture for newly formed Family Ministry team through shared team values and beahviors to align and inspire hundreds of volunteer leaders.🔹 Developed new curriculum and implemented training program to educate and empower over 40 volunteers to succeed in their new small group leadership roles which impacted more than 350 kids and students.🔹 Implemented a strategic plan to address consistency for target audience (children – youth) along with new three new recurring events aimed to partner with parents.
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Director, Children'S & Family MinistriesBrowncroft Community Church Feb 2013 - Aug 2015Felt called to pursue this full-time ministry opportunity in my home church following years of volunteer service. Director-level management position responsible for ministry programs and events for children from birth through 6th grade including leadership of staff and hundreds of volunteers.🔹 Implemented the Orange strategy in Children’s Ministry which includes the church partnering with parents and placing a consistent adult small group leader in the life of every child at Browncroft.🔹 Inspired and transitioned Children’s Ministry volunteers to serve every week as small group leaders through the “40/40 Challenge” for the purpose of developing influential discipleship relationships with children and families.
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Chief Operating OfficerWasher Solutions Jul 2006 - Feb 2013Victor, Ny, UsCo-Founder of startup company serving as strategic operations senior leader responsible for day-to-day business functions including payroll, finance, marketing, information technology, human resources, compliance, and customer service. Provided leadership and direction for the company through implementation of short and long-term growth initiatives.🔹 Established the corporate infrastructure and demonstrated the leadership required to successfully grow the business from $200K to $1.8M annual sales, while increasing employment from 1 to 10 employees.🔹 Led the development of the Washer Solutions brand by leading a team through the creation of a new logo, marketing materials, trade show booth and e-commerce website that resulted in increased online part sales from $135K to $550K.🔹 Successfully implemented an organization-wide customer relationship management (CRM) solution that resulted in operational efficiencies for field service representatives and drove increased revenue with customers improving the sales process. -
Director, Continuous Process ImprovementExcellus Bcbs Jul 2004 - Jul 2006Rochester, New York, UsPromoted to this Director-level position from previous manager role to provide strategic direction, planning and management of continuous process improvement opportunities across the Lifetime Healthcare Companies. Provided training and development for up to 22 project managers and business analysts in the execution of projects utilizing the Microsoft Solutions Framework (MSF), DMIAC methodology and Lean Six Sigma tools/techniques.🔹 Directed a cross-functional project team to improve the Sales quotation process by implementing a QuoteTracker solution across all five geographic regions of the Health Plan, which resulted in a 60% reduction in quote cycle time (10 days to 4 days) and the 55% reduction in the process defect rate (60% to less than 5%).🔹 Provided leadership, training and oversight to a cross-functional, process re-engineering project team charged with redesigning and significantly improving the Case Installation (Group and Member Enrollment) process for the Health Plan, which identified the software solution and process improvements expected to yield a $3M (60%) return on investment over the first three years. -
Manager, Continuous Process ImprovementExcellus Bcbs Jan 2004 - Jul 2004Rochester, New York, UsHired to leadership position from previous internship experience to lead a newly created team of continuous process improvement professionals for the organization. Hands-on management position responsible for the oversight of the process improvement methodology (DMAIC), quality of deliverables, team development and customer satisfaction for up to 12 process and technical analysts.🔹 Led a Lean Six Sigma Black Belt project to identify and remediate Claims Timeliness performance issues, which resulted in a 62% reduction in claims processing cycle time (21 days to 8 days), 29% improvement in the percent of claims processed within 14 days (80% to 99%), 5% accuracy increase (90% to 95%) and total annual costs savings of $170,000.🔹 Utilized the DMAIC methodology and Lean Six Sigma tools/techniques to improve the benefit documentation process, which resulted in a 40% decrease in cycle time, 35% reduction in process variation and 33% cost reduction for this manual process.
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Network Administrator / Information Systems SpecialistPreferred Medical Plan, Inc. Aug 2000 - Sep 2001🔹 Increased organizational productivity and reduced system downtime by replacing network hardware, establishing high-speed Internet access, and implementing enterprise wide e-mail system.🔹 Designed and launched corporate Intranet site to strengthen departmental communication and lower printing costs, resulting in an organized and efficient dissemination of information to all employees.🔹 Developed and taught computer training programs to managers and employees, reducing call volume of technical support staff.🔹 Generated reports and geographic maps to aid in managerial decision-making and presented findings to the CEO.🔹 Improved efficiency of Information Systems department by rapidly troubleshooting and resolving technical issues, streamlining supply ordering process, and instituting automatic updates of system software.
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Computer Consultant To Mercy HospitalSafco Systems, Inc. Mar 1999 - Jul 2000🔹 Coordinated efforts of information systems help desk agents and computer technicians to more efficiently respond to employees as first level support and reduce average resolution time by six days.🔹 Made key contributions in an upgrade of 700+ computer hardware and software systems. Developed conversion schedule and maintained daily project summary, resulting in completion of the project one month ahead of schedule.🔹 Identified an inefficient inventory system and created a database to speed data entry and improve hardware tracking, significantly reducing fees paid to leasing company for missing equipment.
Mike Pitts Skills
Mike Pitts Education Details
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University Of Rochester - Simon Business SchoolOperations And Healthcare Management -
Barry UniversityBiomedical Science
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Taylor UniversityBiology Pre-Medicine
Frequently Asked Questions about Mike Pitts
What company does Mike Pitts work for?
Mike Pitts works for Foodlink
What is Mike Pitts's role at the current company?
Mike Pitts's current role is VP and Sr. Director, Food Bank.
What is Mike Pitts's email address?
Mike Pitts's email address is mi****@****oft.org
What is Mike Pitts's direct phone number?
Mike Pitts's direct phone number is +158558*****
What schools did Mike Pitts attend?
Mike Pitts attended University Of Rochester - Simon Business School, Barry University, Taylor University.
What are some of Mike Pitts's interests?
Mike Pitts has interest in Buffalo Bills, Kayaking, Mountain Biking, Buffalo Sabres.
What skills is Mike Pitts known for?
Mike Pitts has skills like Cross Functional Team Leadership, Process Improvement, Program Management, Consulting, Leadership, Team Building, Six Sigma, Data Analysis.
Who are Mike Pitts's colleagues?
Mike Pitts's colleagues are Dr. John R. Miller, Leigh Yartz, Courey Harris, Ashish Parihar, Larell Campbell Calloway, Ashley Chung, Salman Akram.
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