Mike Pitts Email & Phone Number

New York, United States

Rochester, Ny, Us

Selected as Executive Pastor following an Elder Board led search process to identify the next senior ministry and operations leader for the church. Served in this COO management role responsible for cross-functional team leadership of discipleship ministries and business operations through strategic leadership and development of 25+ staff and 500+ volunteers.🔹 Developed vision, strategy, and ministry objectives, in collaboration with Senior Pastor, to align and inspire 1,500+ person congregation to achieve the mission of the church.🔹 Successfully led the pivot from on-site staff and in-person weekly worship services to a remote workforce and online digital services during COVID to continue to deliver church programming every week thought the duration of the pandemic.🔹 Implemented new online giving tool which moved donors from 25% to 80% of all giving online and resulted in an increase in Operations giving from $2.7M to $3.1M during the pandemic.🔹 Designed and implemented an all staff leadership development curriculum, training, and coaching program while establishing shared values to align leaders and improve the culture of the organization.

Promoted to new position by assuming functional management of the finance and information technology departments along with joining the senior leadership team for the organization.🔹 Partnered with Senior and Executive Pastors to provide vision and strategy for Browncroft, including supporting The Reach Initiative capital campaign that successfully raised over $5M for the organization.🔹 Improved processes and procedures in the Finance department to increase efficiency and lower costs by implementing online giving, electronic reimbursement process, annual corporate audit, and online banking tools.🔹 Identified new key performance indicators (KPIs) for the organization, designed management reports, and implemented monthly reporting process for Elder Board and ministry leaders.

Promoted to this senior-level management position responsible for developing, implementing, and leading a new initiative for Browncroft that included aligning programs, staff, and volunteers across many programs. Directed the successful implementation of a comprehensive plan to educate and support children from birth through high school.🔹 Cast vision, established strategic objectives, and intentionally developed culture for newly formed Family Ministry team through shared team values and beahviors to align and inspire hundreds of volunteer leaders.🔹 Developed new curriculum and implemented training program to educate and empower over 40 volunteers to succeed in their new small group leadership roles which impacted more than 350 kids and students.🔹 Implemented a strategic plan to address consistency for target audience (children – youth) along with new three new recurring events aimed to partner with parents.

Felt called to pursue this full-time ministry opportunity in my home church following years of volunteer service. Director-level management position responsible for ministry programs and events for children from birth through 6th grade including leadership of staff and hundreds of volunteers.🔹 Implemented the Orange strategy in Children’s Ministry which includes the church partnering with parents and placing a consistent adult small group leader in the life of every child at Browncroft.🔹 Inspired and transitioned Children’s Ministry volunteers to serve every week as small group leaders through the “40/40 Challenge” for the purpose of developing influential discipleship relationships with children and families.

Victor, Ny, Us

Co-Founder of startup company serving as strategic operations senior leader responsible for day-to-day business functions including payroll, finance, marketing, information technology, human resources, compliance, and customer service. Provided leadership and direction for the company through implementation of short and long-term growth initiatives.🔹 Established the corporate infrastructure and demonstrated the leadership required to successfully grow the business from $200K to $1.8M annual sales, while increasing employment from 1 to 10 employees.🔹 Led the development of the Washer Solutions brand by leading a team through the creation of a new logo, marketing materials, trade show booth and e-commerce website that resulted in increased online part sales from $135K to $550K.🔹 Successfully implemented an organization-wide customer relationship management (CRM) solution that resulted in operational efficiencies for field service representatives and drove increased revenue with customers improving the sales process.

Rochester, New York, Us

Promoted to this Director-level position from previous manager role to provide strategic direction, planning and management of continuous process improvement opportunities across the Lifetime Healthcare Companies. Provided training and development for up to 22 project managers and business analysts in the execution of projects utilizing the Microsoft Solutions Framework (MSF), DMIAC methodology and Lean Six Sigma tools/techniques.🔹 Directed a cross-functional project team to improve the Sales quotation process by implementing a QuoteTracker solution across all five geographic regions of the Health Plan, which resulted in a 60% reduction in quote cycle time (10 days to 4 days) and the 55% reduction in the process defect rate (60% to less than 5%).🔹 Provided leadership, training and oversight to a cross-functional, process re-engineering project team charged with redesigning and significantly improving the Case Installation (Group and Member Enrollment) process for the Health Plan, which identified the software solution and process improvements expected to yield a $3M (60%) return on investment over the first three years.

Rochester, New York, Us

Hired to leadership position from previous internship experience to lead a newly created team of continuous process improvement professionals for the organization. Hands-on management position responsible for the oversight of the process improvement methodology (DMAIC), quality of deliverables, team development and customer satisfaction for up to 12 process and technical analysts.🔹 Led a Lean Six Sigma Black Belt project to identify and remediate Claims Timeliness performance issues, which resulted in a 62% reduction in claims processing cycle time (21 days to 8 days), 29% improvement in the percent of claims processed within 14 days (80% to 99%), 5% accuracy increase (90% to 95%) and total annual costs savings of $170,000.🔹 Utilized the DMAIC methodology and Lean Six Sigma tools/techniques to improve the benefit documentation process, which resulted in a 40% decrease in cycle time, 35% reduction in process variation and 33% cost reduction for this manual process.

🔹 Increased organizational productivity and reduced system downtime by replacing network hardware, establishing high-speed Internet access, and implementing enterprise wide e-mail system.🔹 Designed and launched corporate Intranet site to strengthen departmental communication and lower printing costs, resulting in an organized and efficient dissemination of information to all employees.🔹 Developed and taught computer training programs to managers and employees, reducing call volume of technical support staff.🔹 Generated reports and geographic maps to aid in managerial decision-making and presented findings to the CEO.🔹 Improved efficiency of Information Systems department by rapidly troubleshooting and resolving technical issues, streamlining supply ordering process, and instituting automatic updates of system software.

🔹 Coordinated efforts of information systems help desk agents and computer technicians to more efficiently respond to employees as first level support and reduce average resolution time by six days.🔹 Made key contributions in an upgrade of 700+ computer hardware and software systems. Developed conversion schedule and maintained daily project summary, resulting in completion of the project one month ahead of schedule.🔹 Identified an inefficient inventory system and created a database to speed data entry and improve hardware tracking, significantly reducing fees paid to leasing company for missing equipment.

Mba, Operations And Healthcare Management

M.S., Biomedical Science

B.A., Biology Pre-Medicine