Michael T. Email & Phone Number

Atlanta, Ga, Us

• Become the primary Subject Matter Expert for UI Path, AgilePoint and other automation tools within the current MATRIX technology stack. • Continuously develop the skills required to support more complex and technically challenging automation use cases.• Partner with more senior team members and business stakeholders to identify process automation opportunities, assess feasibility, estimate development complexity and timelines, and support development resource planning needs.•… Show more • Become the primary Subject Matter Expert for UI Path, AgilePoint and other automation tools within the current MATRIX technology stack. • Continuously develop the skills required to support more complex and technically challenging automation use cases.• Partner with more senior team members and business stakeholders to identify process automation opportunities, assess feasibility, estimate development complexity and timelines, and support development resource planning needs.• Design and develop efficient automation processes with well-structured and easily maintainable code.• Contribute and adhere to Design Standards and Coding Guidelines to streamline the repeatable design, development, release and maintenance of new/existing processes.• Support the implementation of new automation workflows within established change control processes.• Research and provide recommendations on new automation tools as required to meet business objectives. Show less

- Handle calls, emails and portal requests for support of Workday, Bullhorn, OpenAir, Giant and various other systems as needed.- Ownership of consultant onboarding from beginning to end for assigned clients, providing an excellent experience for the consultant. - Assist with setup process for consultant onboarding within Workday.- Assist with maintaining customer onboarding requirements to ensure documentation is current.- Follow-up with internal MATRIX employees, vendors… Show more - Handle calls, emails and portal requests for support of Workday, Bullhorn, OpenAir, Giant and various other systems as needed.- Ownership of consultant onboarding from beginning to end for assigned clients, providing an excellent experience for the consultant. - Assist with setup process for consultant onboarding within Workday.- Assist with maintaining customer onboarding requirements to ensure documentation is current.- Follow-up with internal MATRIX employees, vendors, consultants and clients on a variety of issues.- Take ownership of customers’ (internal and external) issues from initial call through resolution.- Engage the appropriate resources (Tier II, etc.) when additional assistance is needed to resolve issues, including escalating to the Support Leader, in a timely manner.- Ensure all issues are logged and actively maintained in iSupport ticketing system in accordance with our service level guidelines.- Provide excellent customer service, including active listening, setting client expectations, being proactive and empathetic, etc. Show less

- Provided technical support for users along with assisting local technicians in their computer and hardware tasks. - Worked with such programs as Filesite, Windows Operating System, Microsoft Exchange, Microsoft Office, Active Directory, Jabber, and DUO.

- Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.- Communicate with requester in a clear, positive, and professional manner.- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources;- Effectively implement the steps found in available resources by… Show more - Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.- Communicate with requester in a clear, positive, and professional manner.- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources;- Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools;- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines) Show less

- Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, and professional manner. - Perform all front desk related and breakfast and dinner attendant duties - Assist in training new employees in front desk and food & beverage duties

- Proactively greeting, engaging and meeting new customers continuously- Understand exactly what customers needs are, demonstrating how to meet those needs and sales of appropriate electronic gears- Tracking inventory, shipping & receiving merchandise, managing cash and bank transactions, and all related sales and operational functions

- Maintain the grounds of the country club by exceeding members’ expectation- Ensured all details stated on banquet event order are carried out in an efficient and timely manner- Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments- Ensure menu knowledge- Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area- Respond to guest… Show more - Maintain the grounds of the country club by exceeding members’ expectation- Ensured all details stated on banquet event order are carried out in an efficient and timely manner- Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments- Ensure menu knowledge- Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area- Respond to guest requests in a friendly, timely, and efficient manner- Assist fellow team members and other departments wherever necessary to maintain positive working relationships Show less