Michael Troelstrup Email & Phone Number

Overland Park, Kansas, Us

Overland Park, Kansas, Us

A VMware Partner Helping companies transition to the Digital Workspace via Workspace ONE- Greenfield Deployments of Workspace ONE UEM/Airwatch Components and Console - Greenfield Deployments of Workspace ONE Access- Optimizing currently deployed Workspace ONE/Airwatch Console - UEM Healthchecks- Best Practices for Managing End Points (iOS, MacOS, Android, Chrome, Windows 10)- Transitioning to Modern Management for Windows 10 End Points via Workspace ONE- Configuring and Securing Email on End Points- Develop Polices for BYO and COPE devices"VMware Workspace ONE is the simple and secure enterprise platform that delivers and manages any app on any smartphone, tablet, or laptop. It begins with consumer grade self-service, single-sign on access to cloud, mobile, and Windows apps and includes powerfully integrated email, calendar, file and collaboration tools that engage employees."

Kansas City, Missouri, Us

Contracted Services to Truman Medical Center-Device Types: iOS, Androids, and Windows Mobile-Restructured and redesigned current AirWatch Environment (Profiles, Organizational Groups, and Smart Groups)-Assisted in deployment of EMR Apps -Worked with helpdesk and desktop support teams to support mobile devices-Optimized staging and deployment of devices

Miami, Florida, Us

Assisted in creating the mobility process for deploying, managing, and supporting mobile devices for PaylessManage and support the AirWatch environment for Payless. Troubleshoot and Manage iOS devices (iPad,iPod, and iPhones) Mac OS X Manage and support the Volume Purchasing Program (VPP) and Apple Deployment Enrollment Program (DEP). Work with other corporate departments to improve processes and stability using AirWatch and Mobile Devices.Develop compliance profiles for corporate owned devices to ensure connectivity and security

Tallahassee, Fl, Us

Contracted IT Tier 3 Desktop Support for CVE-FHP Troopers at DHSMVMobile Device Management Admin for Florida Highway Patrol and DHSMV (AirWatch MDM) SharePoint Design admin for Mobile Devices PageSPOC for FHP/DHSMV Verizon Voice and Data Account Verizon SPOC Tasks: Ordering new voice and data phones for employees; Feature updates and changes on mobile plans; suspending and activating of lines.Mobile Device Management Tasks: Add/Delete users; Control of in house app store; Control Mobile Policies (CJIS); Remote wipe, lock, and locate mobile devices; Development of phone profiles (Email, Passcode - Wi-fi) Over the air control of mobile devices. Setting up AirWatch on Server for Domain Integration.Projects: Air Watch MDM Admin for migrating Blackberrys to iOS, Admin Desktop Domain Migrations, Setting up Deployment Services on Server 2012, Laptop upgrades for CVE Troopers (Panasonic to Dell). FHP SIM ATT SIM card swap outs. ATT Enhanced Push to Talk testing for Investigations unit. Supported: XP, Windows 7, Windows 8 (Testing), iOS, Microsoft Office Products, Dell and Panasonic Toughbooks, Law Enforcement and Commercial Vehicle Enforcement Software Applications, Hyper-V. Microsoft Server 2012 with Microsoft Deployment Toolkit and WDS. Tasks: Phone Support for Field Officers, Domain Migrations, Hard Drive Cloning and Data Transfer, Hard Drive/Data recovery, Windows Easy Transfer, in-house software updates. Script building with PowerShell, imaging with Windows Deployment Services and MDT, Software and Hardware installation, BIOS configuration, and basic laptop troubleshooting, Mass Deployment of new laptops to field officers using Windows Deployment Services.

Houston, Texas, Us

1 of 2 Desktop support agents assigned to assist 500+ on and offsite users via remote desktop.Troubleshot State and Internal employee FLMMIS IssuesSupported: XP, Vista, Windows 7, Microsoft Office Products, Symantec Ghost, NICE, Avaya Phone Systems, Florida Medicaid MMIS, VPN programs, Virtual Rooms, SAP Tasks include: System Administrator, Smartphone Support, Asset Assignment Management, Shipping & Receiving (for offsite user equipment), PC setup and configuration, virus removal, data backup, printer maintenance, SharePoint Site Admin.Designed and developed SharePoint site for assigning and tracking issues submitted to the IT Team. Migrated XP users to Windows 7

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Trained new employees for Front Desk and Guest Services dutiesEducated new and current employees in new hotel promotions and policiesAssisted in Accounts Receivable Department with Direct Billing and McKibbon Corporate Coding and M3 Services Preformed On-Site IT for wireless network and guest Business Center

Assisted in Development of e-learning projects.Lead and helped in Web Programming and Website DevelopmentDesigned graphics for companies as well as Audio Video Editing for online videosPreformed in-house Hardware and Software Troubleshooting