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Experienced Information Technology Manager, growing network capacity 300% in 5 years, and implementing companywide cybersecurity program and training for employees. Manage network growth and technology upgrades while maintaining maximum uptime for customers.
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General ManagerLigtel Communications Oct 2022 - PresentLigonier, Indiana, United States -
Network Operations ManagerLigtel Communications Jan 2019 - Oct 2022Ligonier, Indiana• Provide strategy and lead network direction and upgrades, including capacity and resiliency• Prioritize projects, upgrades, and maintenance on all infrastructure, servers, switches, and routers• Evaluate new technologies, methodologies, and hardware for efficiency, security, stability, and cost• Develop, deploy, and evaluate company cyber security policies and ongoing education and testing• Manage Network Operations staff, communicating expectations, corporate goals, department goal, individual coaching, and ongoing training and annual performance evaluations• Lead Disaster Recovery planning, and development of Disaster Recovery practices• Negotiate and maintain contracts with outside contractors and vendors for services and equipment• Identify tasks and procedures for automation to streamline and enhance operations• Participate in leadership meetings to establish corporate goals and direction• Provide education to employees from CEO to techs, as well as customers and end users• Find creative and effective solutions to problems encountered• Maintain knowledge of current and emerging technologies, platforms and equipment for use in network and by users• Ensure network operations complies with all company policies, state and federal regulations and cyber security policies and requirements including FCC guidelines and NIST framework• Develop and track annual capital and operational budgets for department• Consult with other departments to ensure company goals and directives can be met• Oversee operation of network with over 99.9% uptime for year, supporting nearly 4,000 end users -
Marketing ManagerLigtel Communications Dec 2003 - Oct 2022Ligonier, Indiana, United States• Develop plans and strategies to market products to customers• Redesign company website to use new technologies• Manage all company social media• Create brochures and advertisements• Measure results of marketing plans• Present on various topics to State and National Associations -
Internet & Marketing ManagerLigtel Communications Apr 2005 - Dec 2018Ligonier, Indiana, United States• Manage Network Staff and Wireless Install and Repair Staff• Oversee operation of networks outside of local telephone exchange• Plan future network upgrades• Develop companywide Cybersecurity Plan and Training• Develop strategy for equipment and server backups• Maintain knowledge of regulatory requirements for network operations• Work with outside vendors to develop relationships and evaluate technologies for use in network• Provide updates to General Manager and Board of Directors -
Director Of MarketingPatriot Homes, Inc Aug 2000 - Dec 2003Elkhart, Indiana• Collaborate with multiple departments to develop literature• Coordinate printing of all literature with outside vendors• Develop literature and marketing materials for use by retailers• Recommend staffing additions and changes• Manage multiple projects with short deadlines• Plan, budget, setup company displays at national manufactured home shows
Michael Troup Skills
Michael Troup Education Details
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Computer Graphics Technology
Frequently Asked Questions about Michael Troup
What company does Michael Troup work for?
Michael Troup works for Ligtel Communications
What is Michael Troup's role at the current company?
Michael Troup's current role is Passionate about Technology.
What is Michael Troup's email address?
Michael Troup's email address is mt****@****tel.net
What is Michael Troup's direct phone number?
Michael Troup's direct phone number is +126089*****
What schools did Michael Troup attend?
Michael Troup attended Purdue University.
What skills is Michael Troup known for?
Michael Troup has skills like Web Design, Project Management, Management, Strategic Planning, Budgets, Contract Negotiation, Account Management, Html, New Business Development, Business Strategy, Leadership, Marketing.
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