Michael Troup Email & Phone Number

Ligonier, Indiana, United States

Ligonier, Indiana

• Provide strategy and lead network direction and upgrades, including capacity and resiliency• Prioritize projects, upgrades, and maintenance on all infrastructure, servers, switches, and routers• Evaluate new technologies, methodologies, and hardware for efficiency, security, stability, and cost• Develop, deploy, and evaluate company cyber security policies and ongoing education and testing• Manage Network Operations staff, communicating expectations, corporate goals, department goal, individual coaching, and ongoing training and annual performance evaluations• Lead Disaster Recovery planning, and development of Disaster Recovery practices• Negotiate and maintain contracts with outside contractors and vendors for services and equipment• Identify tasks and procedures for automation to streamline and enhance operations• Participate in leadership meetings to establish corporate goals and direction• Provide education to employees from CEO to techs, as well as customers and end users• Find creative and effective solutions to problems encountered• Maintain knowledge of current and emerging technologies, platforms and equipment for use in network and by users• Ensure network operations complies with all company policies, state and federal regulations and cyber security policies and requirements including FCC guidelines and NIST framework• Develop and track annual capital and operational budgets for department• Consult with other departments to ensure company goals and directives can be met• Oversee operation of network with over 99.9% uptime for year, supporting nearly 4,000 end users

Ligonier, Indiana, United States

• Develop plans and strategies to market products to customers• Redesign company website to use new technologies• Manage all company social media• Create brochures and advertisements• Measure results of marketing plans• Present on various topics to State and National Associations

Ligonier, Indiana, United States

• Manage Network Staff and Wireless Install and Repair Staff• Oversee operation of networks outside of local telephone exchange• Plan future network upgrades• Develop companywide Cybersecurity Plan and Training• Develop strategy for equipment and server backups• Maintain knowledge of regulatory requirements for network operations• Work with outside vendors to develop relationships and evaluate technologies for use in network• Provide updates to General Manager and Board of Directors

Elkhart, Indiana

• Collaborate with multiple departments to develop literature• Coordinate printing of all literature with outside vendors• Develop literature and marketing materials for use by retailers• Recommend staffing additions and changes• Manage multiple projects with short deadlines• Plan, budget, setup company displays at national manufactured home shows