Michael Legg Email & Phone Number

Remote

Remote

Deliver training in virtual and in-lab environments. Instruct OEM and Samsung complexed, technical training to experts with varying levels of technical expertise. Deliver training to a high volume of participants. Coach and support struggling new experts. Collaborated with other technical trainers to build first hands-on training subject matter. Taught REDO class to OEM and Samsung experts and how to properly use their resources (HASS, STG, Tech-line) Taught Samsung and OEM tech-line to new hires. Built stronger computer & software skills experience using Zoom and Microsoft Office. Developed professional and presentational skills. Communicated problems upper management and coaches during training and collaborated to provide timely solutions. Developed stronger communication and relationship building skills. Collaborated and supplied technical expertise to new training resources and Power Points with Instructional Design. Instructed in-field training in market. Gained experience with Learning Management Systems (We learn).

Remote

Prescreen Samsung and OEM customers to understand what appliance issue they are experiencing. Order parts based on the description and using Samsung and OEM resources. Schedule service call for Expert go to customers home using Service Bench. Communicate and collaborate with Coaches when issues arise to find a solution. Deliver an excellent customer experience.

Knoxville, Tennessee Area

Fix all Samsung and OEM major appliances in customers' homes and businesses. Give the customer an excellent customer experience. Lokring trained at Vulkan Lokring.

Knoxville, Tennessee Area

Manage the appliance technicians and set a service plan to make technicians more efficient, also help take care of problems in the field and help when short-handed. Hold meetings and set up training for technicians with distributors. I was engaged with regional suppliers when there were issues with their products. Attended weekly management meetings to discuss ways to improve the business, and hold weekly technician meetings to help the technicians with problems and complaints they may have to improve their skills. I also tried to implement a safety program in the field for the technicians (PPE equipment). I gained business to business and business to the consumer experience.

Knoxville, Tennessee Area

Fixed all appliances (washer, dryer, coffee maker, refrigerators, microwaves, ranges, ovens, exhausthoods,.high end appliances, etc...) in customer's homes and businesses.

Goshen, In

Delivered travel trailers and fifth wheels across the country to dealerships, kept DOT logs and kept up with DOT rules and regulations. I was the top producer of revenue in the first quarter of 2016 of single drivers.

Wakarusa, In

Delivered travel trailers and fifth wheels across the country to dealerships, kept DOT logs and kept up with DOT rules and regulations.

Knoxville, Tennessee Area

Repair all types of major appliances in customer homes. Explained the operation of products to customers.Sell products offered by the company (extended warranties, filters, etcetera). My Matrix in customer servicewas in the 99th Percentile out of approximately 1700 technicians.

Cincinnati Area, Ky

Contact and set contracts with Warranty companies, appliance repair, manage books, set up servicecalls, take care of problem customers, cleanup tech problems, and hold meetings with warrantycompanies. Managed remodeling crews as needed. Gained B2B and B2C experience.

Wilder,Ky

Contacted and set contracts with Warranty companies, appliance repair, help techs with repairs oncomplicated jobs, was in charge of appliance division. Gained experience with business to business.

Cincinnati Area, Ky

Repaired all major appliances and some commercial appliances. Explained operation of products.

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, B

Business Administration And Management, General