Michael Troynel Email & Phone Number

United States

• Manage activities for multiple projects across all phases, including initiation planning, execution, monitoring, control and closure.• Work collaboratively with Installation, Training and members of the Product Line Management department to ensure project(s) meet objectives.• Create, manage, and track project progress documentation, including detailed project plans, project scope statements, resource plans, risk and issue logs, and status reports.Essential Duties:• Coordinate/conduct meetings for assigned projects.• Complete and submit to stakeholders the appropriate documentation required for the assigned project, which is also to be stored in the appropriate DSS data repository for review by DSS management as needed.• Make key decisions that drive progress across projects.• Manage day-to-day activities of projects; communicate with the necessary groups to ensure project deliverables are on schedule and within parameters set forth from Management.• Tailor project management, development and support processes to meet the needs of Vendors/ External Clients

North Palm Beach, Florida, United States

• Provide guidance with the development and act as a subject matter and content expert supporting the development efforts. • Identify workflow and process gaps in order to make enhancement recommendations and implement change processes.• Ability to understand technical issues at a high level and be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems.• Works with Scrum team and Product Owner (Product Line Manager) to create a great collaborative environment.• Runs sprint planning, release planning, retrospectives, daily stand-ups and sprint reviews for Scrum and Kanban teams.• Help the team find the appropriate level of sprint or work cycle commitment.• Coach team on Agile practices and encourages adoption by providing the team an environment that fosters Agile methodologies via retrospectives, scrums, sprint planning.• Ensures teams are properly estimating and executing work following SDLC processes.• Work with team to ensure requirements are detailed and to properly define and estimate stories.• Help to identify and mitigate risks.• Encourages transparency by using tools like Jira and Confluence (Atlassian Suite.)• Make information available and transparent to stakeholders.• Continuously improve processes to improve execution.• Empower the team to self-organize.• Assist as needed with backlog maintenance.• Assist with internal and external communication, improving transparency, and broadcasting information as appropriate.• Assist with prioritization and resolution of defects/bugs.• Understand the products and clients to the extent of performing as an effective backup to the Product Line Manager/Product Owner when necessary.• Participate proactively in developing and maintaining team standards, tools, and best practices.• Identify and remove impediments, prevent distractions.• Act as the main point of communication for all individuals regarding your project.

North Palm Beach, Fl

• Responsible for leading a team of Quality Assurance Analysts (QAA) in multiple Quality Assurance (QA) related projects• Coordinates and organizes testing and verification of assigned products to ensure the delivery of top level software products to external clients• Develop, publish, and implement test plans• Reviews test scripts written by QAAs• Write and maintain test automation• Develop Quality Assurance standards• Define and track Quality Assurance metrics such as defect densities• HL7 Knowledge base• Rely on personal experience and judgment to plan and accomplish goals• Work independently and with remote teams• Self-motivated, creative, and organized

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Fort Pierce, Florida Area

• Collect, document and analyze business requirements and processes• Develop requirements and specification documents for system requirements needed to support efficient Renewal Processing and Call Center workflows• Participate in User Acceptance Testing (UAT) efforts related to application tracking system, call center tracking system, and IVR, and other systems needed to support Renewal Processing and Call Center workloads• Support the management, tracking, and analysis of the project’s change management plan• Work closely with Operations and Administrative staff users and Systems staff to define requirements, test criteria, and success factors.• Communicate effectively to identify needs and evaluate alternative business solutions

Tampa/St. Petersburg, Florida Area

• Perform User Acceptance Test (UAT) for web AML system initiatives; specifically, evaluate the components of the test that rely on the Investigative Analyst perspective• Perform system regression testing where necessary• Review alerts on the system and follow standard AML investigation process as defined by Operations Procedures to ensure the testing of systems functionalities has a deep perspective of an analyst requirement• Work with automated testing tools such as Test Director or HP Quality Center• Help to evaluate external IT testing methodologies, and upcoming tools supporting management on adopting them when applicable• Help design, develop and implement test plans, scripts, and tools using the detailed business requirements document provided by the business analysts• Independently conduct searches, gather data and record evidence from Citi internal systems• Team Lead - Assign testing and regression scripts to UAT Team

Greater Los Angeles Area

• Produce high-quality pitchbooks, presentations, and memoranda client• Import and revise graphics files as necessary• Create and edit multi-page/multi-section documents using templates and style sheets for pitchbooks, graphs, charts, presentations and other print/design projects• Proofread completed projects to ensure quality and accuracy• Collaborate with team members on complex or special projects• Maintain all job and production tracking data• Handle sensitive and/or confidential documents and information• Communicate with manager and client on job or deadline issues

Glendale, Ca

• Perform the tasks of finding issues in tools and issues in the movement of mobile game animation• Responsible for ensuring that the games are free from bugs and errors before releasing to the market• Handle responsibilities of testing game development stages by coordinating with game developers• Assigned the tasks of performing quality assurance testing of full version of the game• Responsible for defining game development and testing phase to ensure that the product meets standard quality• Assigned the tasks of running automated test by referring the development and testing guidelines

Greater Atlanta Area

• Created lesson plans aligned to state student and teacher standards• Delivered instructional lessons to students in grades pre-k – 5th• Proctored for standardized testing• Presented lessons via Promethean Activ-board, overhead, and other technology• Organized students for special school events• Tutored students during “Saturday Academy”• Assisted in the organization of the “Technology Fair”** Received award for "Employee of the Year" (2009

Greater Atlanta Area

• Order entry using Syspro Software System• Account Manager for company’s most financially active accounts• Independently identified and advised customers on product selections and quantity of material needed for their specific projects• Created BOL for shipping material to customers• Independently researched incorrect shipments• Independently researched and created problem tickets for lost or damaged material• Issued RMA/RGA for damaged and/or incorrectly shipped material

• Recruiter/Salesperson for consumer goods products• Recruited and trained new Distributors• Conducted live and online presentations • Provided telephone, web, and onsite client support• Developed websites • Created and maintained database• Distributed resource material via self-created/maintained client distribution list

Greater Los Angeles Area

• Created, edited, and updated automotive technical training material• Updated manuals to reflect changes in motor vehicle technology• Proofread and converted three document types creating one consistent style, layout, and format• Created macros to facilitate continuous formatting operations• Produced time-sensitive professional training manuals

Greater Los Angeles Area

• Produced technical informational documentation used to bid on upcoming projects• Proofread and edited documentation for technical accuracy• Created technical diagrams and scanned and modified existing diagrams to conform to new technical specifications• Worked independently on various portions of the project to comply with stringent deadlines

Greater New York City Area

• QA Analyst Team Lead writing scripts and testing productivity software• Produce high-quality pitchbooks, presentations, and memoranda client• Import and revise graphics files as necessary• Create and edit multi-page/multi-section documents using templates and style sheets for pitchbooks, graphs, charts, presentations and other print/design projects• Proofread completed projects to ensure quality and accuracy• Provide excellent customer service• Collaborate with team members on complex or special projects• Maintain all job and production tracking data• Handle sensitive and/or confidential documents and information• Communicate with manager and client on job or deadline issues** Received “Award of Excellence” for outstanding job performance

Greater New York City Area

• Letter Sorting Machine (LSM) Operator

B.S., Business Administration

A.A., General Curriculum

Emphasis in Computer Science and Business Economics