Software and hardware support

Provided customer pre- and post- sales support to the sales region and nationwide customer base. Actively engaged with customers to review overall account health, new product offerings, and provided expert consultation to sustain and expand footprint.. Followed up on small business leads provided through marketing resources and OEM/channel partners. Set up evaluation licenses for existing customers and/or assist customers in auto-download of evaluation license. Provided daily support to Territory Managers on co-term/buyback calculations and sales back up activities. ***Accomplishments****First SC/CER to sell Secure Drive and obtain purchase order!*First SC/CER to sell Mobile Theft Management(MTM) and obtain purchase order!•Contributed in driving revenue and company growth by 39.5%, by identifying needs, selling customized solutions, and by up selling additional products.•Shortened the sales cycle and increased Q4 revenue by 125% for the NorthEast Region by personally creating new process definition for Sales Coordinator function.

Provided technical support for Telogis products and services, including Tier 1 technical support for non-Enterprise accounts and Tier 2 technical support assisting system administrators. Escalated open support tickets for technical/system issues to Tier 3 software and hardware development teams. Consulted with internal regional account managers, Director of North American Sales, and Director of Technical Support, as Point-of-Contact Support Agent, synthesizing existing business/workflow requirements for acquisition accounts.***Accomplishments****• Awarded Stock Options from Vice President of World Wide Services• When reseller outage caused several complicated technical issues and the inability for customers to connect to Telogis network, quickly saved at-risk customer accounts by reconfiguring the core Sim cards affected accounts from both a Technical and Customer Relationship perspective.• Took the initiative to step into RediView Support Specialist role when the position was suddenly vacated, serving as interim specialist. Ensured full functioning and continuous coverage of RediView Support, successfully maintaining backend Integration, solving technical issues, and reporting discrepancies.• When client company’s troubled migration caused client to threaten to break contract, made presentation to company’s C-level executives, providing a summary of proposed solutions, along with timeframes for completion. Once solutions were implemented and tested, client company renewed 3-year, 300+unit, agreed to uplift from Standard to Professional ARPU and an upgrade to Premium-level support.

Supported the integration, deployment and Go-Live/Post Go-Live Technical support for a new Warehouse Management System, WMS, to the Mercedes Benz and Chrysler Parts Distribution Center networks throughout Canada, US and Mexico with sites ranging from 200,000 – 1,200,000 square feet with direct hourly staffs of 50 – 225 users.