Michael Tuemmel Email & Phone Number

Munich, By, De

Munich, Bavaria, Germany

Managing the technical Service Portfolie of the Network, Unified Communications and Data Center department,

Munich, Bavaria, Germany

Working as a sub project manager in a large network optimization initiative by introducing a new VoIP-UCC platform for the City of Munich, and providing new services to its employees and residents.Another aspect of the position includes drafting of UCC related decision papers for the city council, and the preparation of public tender processes.

Munich Area, Germany

Munich Area, Germany

Got certified as Agile Scrum Master (EXIN) in Nov 2017.Attended webinars on change management, project management and inter-cultural awareness.Certified as Business Coach & Change Management Consultant.Supported the Change Management Institute (CMI) Employment Study 2015/16 covering the job market for change managers in Australia, New Zealand and the U.K.

München Und Umgebung, Deutschland

During my time with BT in Germany and its predecessors, I held different roles and positions in Global Network Operations, Service Design & Introduction and lastly Global Customer Service. Those roles ranged from project management, to leading and coaching of a German and later on a pan European team of highly skilled engineers, to specialist work as business excellence consultant. Due to my interpersonal skills, technical expertise and broad background in telecommunications… Show more During my time with BT in Germany and its predecessors, I held different roles and positions in Global Network Operations, Service Design & Introduction and lastly Global Customer Service. Those roles ranged from project management, to leading and coaching of a German and later on a pan European team of highly skilled engineers, to specialist work as business excellence consultant. Due to my interpersonal skills, technical expertise and broad background in telecommunications, and out of personal interest I was involved in some key projects and initiatives within BT Global Services:• Analysis and optimization of the global Service Delivery process• Belgium network consolidation study with the emphasis on cost reduction and customer impact• SLA negotiation with other licensed operators in Eastern Europe and APAC• CARE Champion for employee engagement & satisfaction for the Product Operational Design & Deployment department• Lead Change Agent for the cultural transformation programme of BT Global Services• Team-coach and Judge in the BT internal business improvement tournament 'My Customer Challenge Cup' Show less

Munich, Bavaria, Germany

Systems Software Design and Development: ISO/OSI Protocol Stack, NMS/OSS