Orchestrate the onboarding of various retirement plans onto the Aspire recordkeeping platform which is inclusive of managing all aspects of the plan conversion/implementation project life cycle such as leading project related discussions about plan design and system implementation.Communicate service expectations, conversion procedures and timing standards to all clients (sponsor, TPA, advisor) and internal departments.Identify and resolve issues encountered during plan installation process.Partner with Third Party Administrators and Financial Advisors to ensure the operational set up of the plan is in accordance with the plan provisions set forth in the plan document as well as ensuring trading is set up for all the designated plan investment options.Creates positive transition experience for the client through conference call consultation and consistent email updates and progress reports.Ensure successful and complete client transition from Conversions to ongoing administration and Client Service Teams which includes the reconciliation of plan assets and cash held within the plan’s trust account compared to the Aspire recordkeeping system.Establish processing workflows as part of the conversion processes for some of the more complex workflows such as the accounts establishment of self-directed accounts and management of special assets with unique trade restrictions.

Managed a book of high profile and sensitive clients with an emphasis on relationship management in terms of consulting about processes and ensuring the operational aspect of plan administration was in compliance with the plan document provisions.Partnered with Account Manager(s) to address client questions regarding nondiscrimination testing and increasing plan participation, while managing such processes as fund changes and plan conversions.Worked with Department Team Leader to ensure staff and department goals were being attained which included providing assistance to team members on such projects as conversions, plan document reviews, and participant statement production.

Manage a team of Retirement Plan Conversion Specialists that are focused on updating assets and records from prior recordkeepers onto the Schwab RT Recordkeeping Systems. Also, manage a team of Special Project Team Specialists that complete all retirement plan adjustments, investment fund changes, and the statement production process. Coach and develop staff for success while managing employee time and budgets.

* Manage a Client Services Large Plan Team that consists of two direct reports and up tothree indirect reports that are focused on providing more enhanced client specificservices to three of Wachovia Retirement Services Clients with participant headcounts upto 10,000 with plan assets as high as $500 Million. * Partner with Relationship Manager(s) to develop proactive business plans designed toleverage opportunities to strengthen relationships and expand possible retirement planservice opportunities. * Administer performance reviews, conduct one-on-one meetings with staff, and assist withon the job training as needed. * Monitor staffing related task such as tracking work time for non-exempt staff membersto ensure that the staff adheres to the policies regarding overtime, paid time off, andattendance. * Manage financial risk for various operational tasks through consulting with internalRisk Management to develop processes or workarounds that limit or remove potentialfinancial risk for Wachovia and the plan. * Key accomplishments include becoming the second Large Plan Client Services Team Leaderin the Charlotte Office and recognized as an experienced MS Office resources with anintermediate to advance understanding of Excel.

Managed the ongoing retirement plan administration for Wachovia Retirement Services's largest clients.Responsibilities included talking with key stakeholders internally and externally related to plan design and operational enhancements, functioning as a resource for questions around nondiscrimination testing and IRS Form 5500 filings. Filed all auditor questions for various clients.

* Conducted detailed compliance reviews of plan documents for some key high profileclients of the firm as an opportunity to assist clients with maintaining their plan*scompliance, while also offering recommendations to enhance the plan*s design. * Provided detailed cost analysis of enhancing various 401(k), profit sharing, 457, andsupplemental executive retirement plan provisions. * Conducted nondiscrimination testing for 401(k) and profit sharing plans withparticipant headcounts ranging from 1,000 up to 10,000. * Participated in special non-retirement related projects such as executive contractreviews, conducting surveys on employee benefits, and offering assistance with clientprojects designed to provide employees with improved company sponsored benefits. * Key accomplishments included being regarded as a trusted resource for 401(k) plantrends and IRC Section 409A Regulations, and emerged as a Form 5500 resource/preparer.

* Orchestrated the seamless transition of small to medium 401(k), profit sharing, 403(b),and 457 plans with participant headcounts ranging from 1 to 10,000 participants and planassets ranging from $250,000 up to $10.0 Million as part of the Merrill Lynch-BISYSRetirement Services Partnership. * Managed all aspects of the conversion process ranging from initiating key conversiondates such as setting the conversion blackout period to assisting with the finalization ofthe plan legal documents and ending with the final transition of the plan from newbusiness conversions to their ongoing service team. * Reconciled trust assets to records being loaded onto the Wystar Recordkeeping System. * Key accomplishment included being recognized by Senior Management within BISYS andMerrill Lynch as one of the preferred New Business Consultants with expertise in handlingmore complex conversions involving company stock funds and self directed brokerageoptions.

Managed a team of phone sales associates and trainers in an effort to redesign the phone sales process for a struggling company dealing with fraud litigation. Responsibilties included developing a new sales training curriculum and implementing said curriculum so that the firm would start reshaping its image within the community.The company was forced out of business despite the changes being made to the company.

* Facilitated the completion of asset and data transfers for existing definedcontribution retirement plan clients with 2,000 to 30,000 participants and assets totalingover $1.0 Billion including plans with company stock. * Interacted extensively with key retirement plan stakeholders throughout the conversionprocess to resolve any issues and ensure client satisfaction. * Coordinated the overall establishment of plan details onto Vanguard*s RecordkeepingSystem (OMNI Platform). * Reviewed and evaluated plan documents to identify compatibility of recordkeeping systemrequirements with existing client provisions and services. * Facilitated discussions around ERISA related issues that impact the successful mergerof the defined contribution retirement plan, while exploring alternatives to resolve theissues. * Developed timelines and project plans as a resource to keep internal and externalclients abreast of the conversion project, while defining roles and expectationsthroughout the various phases of the conversion process. * Coordinated the reconciliation of trust assets to prior record keeper participant datato ensure that the recordkeeping system was in balance when compared to the plan trust * Key accomplishments included being asked by departmental management to focus onmanaging some of the more sensitive and complex client conversions, while becomingexperienced with Microsoft Project to better manage the conversion process and oftenparticipated in the request for proposal process.

* Participated in the Vanguard Group*s Business Leadership Development Program for theInstitutional Division. * Managed and participated in projects to identify key opportunity areas to increase thequality of service provided to clients. * Acted as knowledge based resource for subdivisions and upper management as a potentialproject leader/supervisor at the completion of the eighteen-month program. * Managed various groups within the organization which included coaching and developing astaff of approximately eight to twelve associates with tenures ranging from six month totwo years for period of one year. * Evaluated associates job performance, offered developmental feedback, and implementeddevelopment plans for associates as a means of training and opportunity for growth withinthe organization. * Key accomplishments included leading a company-wide Y2K project designed to ensure thattrading platforms would be Y2K compliant and implementing an updated call monitoringsystem to better evaluate associate calls.

* Responded to participants and plan administrator*s telephone inquires by providingaccount and plan information from the Vanguard*s Recordkeeping System (Omni Platform). * Specialized in addressing 401(k) and 403(b) plan related questions for plans withparticipant headcounts being as high as 30,000 with a plan asset size exceeding $1.0Billion. * NASD Series 6 and 63 Licensed. * Key accomplishments included acting as a Supervisor for a call center staff for aperiod of six months, being awarded a Customer Service Excellence Award by the VanguardManagement Team, functioning as a substitute trainer for plan specific topics, and offeredthe opportunity to help set up the new call center