Consulting with customers to better understand the challenges they face and working together with them to come up with a solution.Writing Ansible, Python, and Documentation to enable customers to meet their needs & wants.Deploying and configuring the infrastructure needed to support these projects.

Rearchitected the deployment model to address scaling issues that arose from previous designs.Deployed Jenkins as a centralized place for teams to create, run, and share reliable & repeatable workflows.Automated a wide variety of tasks in the data centers and AWS using Ansible and/or Python.RCA and Follow-Up to ensure that preventable issues did not become recurring issues.

Administer and troubleshoot a wide variety of network equipment including:- Cisco- F5- Meraki- Palo AltoLearned existing manual processes and created reusable templates for existing solutions allowing the entire team to operate more efficiently.Developed and tested architectures to help modernize and scale legacy offerings as well as offering new multi-tenant solutions.Piloted solutions and developed scalable architecture and processes for legacy deployments and new multi-tenant offerings.

Team: Architecture and Operations Improvement.Improve network engineer efficiency across multiple business unit (Network Operations, Infrastructure Delivery, WAN. Global & Cloud), by automating repetitive tasks using Python & Ansible:- Streamlined Network Engineer workflow when deploying VLANs to ensure safe and consistent deployments across entire data centers.- Deployed Zabbix configuration to 700+ client site network devices in a day.- Deployed ACLs to 3000+ network devices in a day to allow access to a new solution.- Developed & deployed standard configurations for various platforms across our multiple data centers to reduce the number of outages & performance degradations we had due to misconfigured switches.Evaluate, design & implement pilot projectsWork with other teams to identify monitoring gaps and implement solutions to improve visibility and prevent service degradation/outagesAssist with interviewing and recruiting new associatesTrain and coach other associates

Team: Network OperationsImproved network engineer efficiency as well as network performance and availability in the Network Operations Business Unit through automating repetitive tasks using Ansible & Python.• Repetitive network information gathering tasks.• Developed tools to be used by myself and others to streamline provisioning and migration tasks.• Developed Ansible playbooks to standardize config across entire datacenters and even multiple datacenter.Troubleshoot complex networking problems within the datacenter.Work with other teams to identify monitoring gaps and implement solutions to improve visibility and prevent service degradation/outagesWork with our architecture team to design & implement several pilot projectsParticipate in an on-call rotation for client impacting network issues.Assist with interviewing and recruiting new associatesTrain and coach other associatesReceived multiple Above and Beyond Awards

Team: Infrastructure DeliveryLearned Python to automate repetitive network information gathering tasksImproved network performance and availability as well as network engineer efficiency in the Infrastructure Delivery Business Unit through automation rather than repetition. Developed templates to streamline repetitive network tasks such as VIP deployment and configuration translation from one platform to another.Installed, configured, administered, optimized, patched, updated, and replaced Cisco Routers, Switches, Firewalls(ASAs & PIXs) & Load Balancers(Cisco ACEs), F5 Load BalancersTroubleshoot complex networking problems across the WAN.Work with other teams to identify monitoring gaps and implement solutions to improve visibility and prevent service degradation/outagesWork with our architecture team to design & implement several pilot projectsParticipate in an on-call rotation for client impacting network issues.Assist with interviewing and recruiting new associatesTrain and coach other associatesReceived an award for “Best Flawless Event”

Team: Infrastructure DeliveryInstalled, configured, administered, optimized, patched, updated, replaced, and troubleshot Cisco Routers, Switches, Firewalls(ASAs & PIXs) & Load Balancers(Cisco ACEs), F5 Load BalancersTroubleshoot complex networking problems across the WAN.Participate in an on-call rotation for client impacting network issues.

Coordinated a move to a new building and redesigned/rebuilt the entire infrastructure from the ground up to ensure fault tolerance, high availability and business continuity in the event of a disaster. Everything from windows & mac workstations, windows servers, linux servers, virtualization, network, & storage was built out at our new site ahead of time and the migration took place over a weekend.Installed, configured, maintained & supported workstations running Windows, OSX, & Thin Clients as well as virtual and physical servers running Windows 2008/2008R2, CentOS, & XenServerAdministered Active Directory and made improvements to increase efficiency by:- Upgrading from Windows Server 2003 to 2008 and 2008 R2 allowing shared drives and printers to be mapped automatically with GPOs.- Automating software deployments and updates.Designed, implemented, maintained and tested backups and a remote disaster recovery site.Installed, configured, and maintained Zabbix to alert IT staff proactively and reactively to prevent/minimize outages & service interruptions. Wrote scripts to meet our needs such as:- Placing a test call through our Asterisk server and reporting that information to Zabbix to alert us in case phone system issues.- Maintain shared drives by searching for files that hadn’t been accessed recently and archiving them to conserve disk space.Wrote & organized documentation on an intranet site for frequently asked questions to reduce the volume of helpdesk tickets and provide staff with a quicker way to resolve their frequent issues.

Supported mixed environment of thin clients(~20) and PCs(~10)Trained other employees to use our Electronic Medical Records System.Worked with laboratories to implement and troubleshoot an electronic interfaceImplemented and maintained e-PrescribingCreated documentation for new and previously existing procedures.Converted from Paper Medical Records to Electronic Medical Records