Michael Ulira Email & Phone Number

Nairobi County, Kenya

-Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit.-Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. -Strategy Execution: Communication of the business strategy in the market and ensuring execution against the set KPIs as per the strategy.-Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. -Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control, and loss prevention.-Compliance: Drive compliance to the laid down SOPs for the warehouse, operations, and HR whilst ensuring proper team training and appreciation.

Nairobi, Kenya

*Developed and implemented territory action plan through comprehensive data analysis; grew sales revenue by 23% in first nine months (representing 8% of company revenue)*Monitored P&L, inventory management which reduced overheads by 15% through compliance and enacting risk management policies and procedure *Coordinated 8 branch managers; doubling sales and improve customer service standards by performing market research and regular competitor monitoring *Maintained business relationships with existing clients and identification of potential new sales opportunities accelerating NPS of >5 by exceptional service experience*Drove operational process standardization, proactively review and propose changes to the existing processes to improve the overall customer experience.*Communicated sales strategy and ensure regular execution of the same which increased average sale by 31% and margin by 11%.*Monitored customer feedback and ensure a consistent, quality store experience for customers across 6 stores*Revitalized business-community interrelation is upheld by attending invited meetings and sharing views that resulted in a 120% increase in sales over 2 years*Reinforced laid down Environmental Health and Safety (EHS) standards are upheld across the branches promoting safety within the workplace*Coached 8 store managers on departmental sales analysis, which boosted managers morale surpassing set targets by 110%*Pioneered regional managers forum, to address issues that improved stock management

Kisumu, Kenya

*Supervised operational of 5 branches*Strengthened brand awareness through forums trade and community activities; grew customer base by +25%; gained new business; tripled revenue and a lift in profits*Liaised with the branch managers to define future sales and marketing strategies reversing sales slump (+1.5%)*Revised sales targets and budgets.*Analyzed market trends, monitored competition and realigned sales strategies, resulting in a 10% increase in sales*Scaled-down shrinkage by over 70% and introduced clearer channels of identifying and closing such gaps*Organized and coordinating any special functions designed to improve the relationship *Implemented procedures and policies of reconciling high-value items, therefore, reducing losses by 20% from 40%*Facilitated operations meetings and contributing on matters policy and administration

Kisumu

*Administered weekly and monthly branch performance reports to the regional manager and managing director *Timely submission of daily reports *Spearheaded branch functions and delegated duties to subordinate *Led branch operations *Safeguarded the building and the assets allocated to the branch*Evaluated staff management, cost management and stock management*Reinforced marketing through opening a Facebook Account and WhatsApp group that informed customers of our daily activities*Developed and implemented social media marketing tool which increased sales by 3%, and improved service delivery to customers by 5%.*Advised the EXCO team on Corporate Social Responsibilities for the community*Drove service excellence by handling customers inquiries *Audited cash count and regular spot check on float amount at the cash office*Guided in the interpretation and review of all organizational HR policies

Kisumu, Kenya

*Assessed Loss Prevention policies and procedures through compliance auditing and use of exception reporting reduced cost by 30% and office overhead by 10%*Executed programs to aid in the reduction of inventory and controllable losses to meet goals of assigned locations*Initiated appropriate strategy to bring internal investigations to a successful conclusion.*Monitored and review paperwork procedures and systems to prevent error-related shortages*Ensured FIFO is followed throughout to avoid chances of the item to expire*Reconciled invoices, delivery note, LPO with the received note daily*Facilitated Dispatch/ Receiving team follow laid down procedures and reduce chances of shrinkage occurring.*Designed weekly reports to the management and loss prevention departments.*Conducted surveillance of both the customers and store employees.

Kisii County, Kenya

*Minimized damages occurrence at the receiving area by 80%*Computed and double checked received items, invoice, LPOs and delivery documents *Documented and enforced rules and regulation on receiving goods and services*Alarmed incidents that occur at the receiving area for proper action from the management

Diploma Of Education, Business Administration And Management, General

Diploma Of Education, Aaeronautical Engineering (A&P Option)