Michael Van Horne Email & Phone Number

West Vancouver

West Vancouver, British Columbia, Canada

Responsible for assisting customers via incoming calls and walk in, booking appointments and ensuring the shop operates smoothly.Coordinate between the customer and the technicians to communicate the customer concerns correctly to guarantee and correct repair.Use the information from the technician to order the correct parts in an efficient manner so that vehicle turn around is optimized. With daily, weekly and monthly sales goals.

North Vancouver

Responsibilities include: - Hiring and training new staff- Social media marketing Scheduling of: - Employees - Client appointments - Equipment maintenance - Sales to new and existing business to business clients - Sales/up selling to retail clients - Expectation management, customer satisfaction and quality control - Billing and collections from business to business clients

Worked under the field coordinator but as a lead brand ambassador with a team of 3 to 6 people depending on the size of the eventResponsibilities included:- Coordinating schedules with the Field Coordinator for events - Loading the food trailer with the samples to be given away at the event - Driving the truck towing the trailer from the warehouse to every event and back after the event was completed (over 55 ft total length) - Tracking inventory - Conducting surveys about the brand and products being promoted - Answering questions about the brand and the products - Taking photos of staff and the events - Assist in scheduling of maintenance to company truck and trailer

Graduated with a Diploma in Marketing Management Entrepreneurship Continued to build sales, marketing and communications skills Gained new skills in management, business development, and finance Consulting Project for an International Mining Equipment Manufacturer In depth research into - Potential new clients- Current and new competition - New marketing directives to boost sales and international presence Internship with start up Water Slide Manufacturer- Assisted in building a sales team structure - Helped in marketing ideas - who to approach first - In depth research into the amusement park industry and related fields

- responsible for moving, cleaning cars in the service department, as well as helping with minor mechanical work

Graduated with a diploma in Marketing Management - Real EstateHave taken between 6-10 courses a semester improving time management skills along with cohesive teamwork skills. Excessive work on communication and presentation skills - Sales skills and techniques - Marketing techniques and ideas through projects and courses Consulting project for large Vancouver based property developer - Integrated Marketing Campaign

Marketing Management Diploma (Entrepreneurship), Entrepreneurship/Entrepreneurial Studies

Completed 14 courses over 2 semesters focusing on skills and knowledge that assist in starting and building your own business.

Diploma, Marketing Real Estate

Activities and Societies: Real Estate AssociationThrough the two year diploma program; verbal communication skills and presentation skills.