Responsible for all commercial activities within the company. P&L responsibility and part of Management Team. 7 Direct report and 30 teammembers within Sales and Service department working in Benelux and Germany.

Manager of 10 Accountmanagers within Benelux. Responsible for commercial results in turnover and margin. Reporting to Commercial Manager.

Aansturen van Salesteam in SMB-segment in regio Utrecht, Noord- en Zuid-Holland en een Account Manager Branches. Eindverantwoordelijk voor beheer en uitwerking van mantelovereenkomsten met branche- en inkoopverenigingen.

Verantwoordelijk voor ontwikkelen, bouwen en geven van salestraining van Lyreco salesforce.

• Beheer, acquisitie en ontwikkeling van overkoepelende branche-, beroeps- en inkooporganisaties binnen Field Sales Nederland.• Uitwerken van businessplannen, mediaplannen en communicatieplannen alsook de coördinatie van de publicitaire uitingen op dit vlak• Netwerken binnen de leden- en leveranciersgroepen van deze overkoepelende organisaties• Structurele aanwezigheid bij branche- en netwerkmeetings inclusief het geven van presentaties• Communicatie naar en faciliteren van de Field Sales vertegenwoordigers • Onderdeel van het Field Sales management team • Strategische planning

- Management and coaching of a regional team of 7 Field Sales Representatives and 1 Territory Sales Manager- Follow up of the team and individual KPI’s. - Continuous follow up and coaching of the team members via frequent accompaniments, one to one’s and appraisal sessions.- Development of each team member’s competencies in order to optimize their evolution in their function/career.- Reporting of the results of the team, analysis of results, determination and follow up of action points.- Recruitment and selection.Aditional tasks:- Projectleader Netherlands for Sales Force Mobility- Accountmanager for two large National accounts

As Contact Center Manager (or Operationalmanager) I am responsible for the entire operations in the company such as:- Outbound business to customer- Outbound business to business- Inbound customer service- Inbound retention- Quality- Planning- TrainingIn this position I am the manager of 25 employees and responsible for more than 100 employees.

I started as a junior Supervisor at a inbound project for a mobile provider. After a month I became a medior supervisor at a internet and telephone provider and after six months I became the senior supervisor for a new client, specialized in financial services.