• Function as the primary focal point of contact for assigned customer-related inquiries and represents the voice of the customer within the facility.• Be accountable for ensuring quotes are entered into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of demand plans for assigned customers within the SIOP process.• Assess repair reports provided by MRO to provide accurate quotes to customers.• Provide continuous feedback to the customer on repair status throughout the repair cycle by providing initiative-taking communication with the customer in anticipation of the customer’s needs.• Coordinate the internal activities of all departments involved in achieving customer commitments. Coordinates issue resolution by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.• Assess market channel delivery options (direct or through distribution).• Support in negotiating contract pricing, delivery, administrative requirements, and conditions ensuring compliance with Eaton’s policies, terms, and conditions from proposal through shipment.• Manage Customer Metrics - Customer Complaint Process, keep customer database updated with all activities, and maintain all records for account responsibility.• Represent the company at customer review meetings (potentially at off-site meetings).• Be accountable for ensuring that shipping documentation is accurately issued and passed on to the shipping department. Review compliance with all export control regulations.• Assess current practices for continuous process improvements.

• Develops and maintains pro-active business relationships with customers, sales representatives, and operations.• Accountable for driving operational excellence and improving customer partnerships through the execution of high-quality service delivery.• Use judgement and knowledge of strategic plans for each customer to respond to requests for orders, support, and other services.• Independently and effectively prioritize daily tasks and follow up on resolutions that ensure customer satisfaction.• Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.• Manage customer expectations by clearly communicating our commitments to the customer i.e., delivery dates or problem resolution.• Recommend process changes to increase efficiency of operations and service to customers.• Manage key accounts including Wal-Mart, Ace Hardware, Menards, & Amazon.• Work with EDI related transactions on a delay basis.

• Function as the primary focal point of contact for assigned customer-related inquiries and represents the voice of the customer within the facility.• Be accountable for ensuring quotes are entered into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of demand plans for assigned customers within the SIOP process.• Assess repair reports provided by MRO to provide accurate quotes to customers.• Provide continuous feedback to the customer on repair status throughout the repair cycle by providing initiative-taking communication with the customer in anticipation of the customer’s needs.• Coordinate the internal activities of all departments involved in achieving customer commitments. Coordinates issue resolution by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.• Assess market channel delivery options (direct or through distribution).• Support in negotiating contract pricing, delivery, administrative requirements, and conditions ensuring compliance with Eaton’s policies, terms, and conditions from proposal through shipment.• Manage Customer Metrics - Customer Complaint Process, keep customer database updated with all activities, and maintain all records for account responsibility.• Represent the company at customer review meetings (potentially at off-site meetings).• Be accountable for ensuring that shipping documentation is accurately issued and passed on to the shipping department. Review compliance with all export control regulations.• Assess current practices for continuous process improvements.

• Sales order entry and management; acknowledging the order to the customer, relaying any issues or concerns to the customer, while managing high profile orders to ensure the company meets ship date schedules.• Account set-up and maintenance; create air freight approval forms providing the customer with freight quotes as requested, and provide post order information to the customer as necessary (tracking, replacements)• Answer all inquiries and questions about products offered and provide the best solutions to the customer.• Manage open orders until deemed completed and shipped.• Manage customer issues until resolution.

• Resolved and documented auto claims as quickly and as accurately as possible.• Interviewed all those involved in an accident to determine the best coverage and liability decisions i.e., insured’s, claimants, and witnesses.• Interacted with customers to answer questions, obtain information, and provide support throughout the claims cycle. • Validated that the damage was consistent with the report of the accident.• Collaborated with peers, such as Estimators, to identify suspected damages or any unrelated prior damage. • Negotiated with the insured/claimant to accurately resolve any disputes and all claims.

• Assisted customers and agents with commercial auto products.• Assisted with the training, mentoring, and developing of newly hired employees.• Advised agents on coverage offered by Progressive Commercial Auto.• Reviewed policies with customers to provide overall savings.• Was able to multi-task efficiently with both agents and customers.

• Gained diverse experience in civil law, and a valuable working knowledge of court procedures.• Directed case research and composed summary of findings.• Worked with motions, judgments, and processed paperwork for legal matters.• Forwarded suits to firms across the United States, and checked court dockets for service.

• Documented, manifested, and scheduled cargo for export.• Ensured efficient operation of stockroom and back-room areas.• Maintained orderly store appearance, and all pricing and • advertising.• Planned, developed, and supervised Daily activities.• Assisted sales floor with initiating and closing sales.

• Supervised and trained employees in daily job responsibilities.• Assisted General Manager with all restaurant operations, including customer service, kitchen supervision, ensuring food and beverage quality, opening/closing, scheduling, monitored food cost budgets, ordered inventory, and assisted with merchandising of restaurant services.• Directed facility maintenance, and emphasized clean, fun, and hospitable dining facilities.