Michaël Vasseur Email & Phone Number

Denver, CO, US

Remote

Paris Area, France

This business allowed me to utilize free time to collaborate with other industry creatives. Mavyoulist.com was geared to inspire others through cultural, fashion, and food styling while helping to promote other creatives in the industry.

Paris Area, France

• Reported to Manager of International Client Relations. Responsible for representing the House to assure clients needs were met to the fullest potential.
• Remotely preserved client relationships within North America. Liaised between international head office, and boutique teams to cultivate an unparalleled customer experience.
• Managed incoming sales, after sales, formal complaint cases, press and employment application requests.
• Achieved monthly SLA goals by treating incoming communications via telephone, email, social media and instant messaging platforms.
• Handled an average of 800 inbound calls per month. Arranged boutique appointments, mail order deliveries, and special requests for Canadian and USA based boutiques.
• Liaised between after sale service division, and head office personnel to diffuse client concerns.

Greater Denver Area

• Partnered with Storeowner to launch Denver's first ready to wear concept shop.
• Hired and managed associate, specialist and intern teams.
• Traveled to national trade shows to curate merchandise. Continued to minimize costs and maximize sell though margins.
• Facilitated vendor relations. Scouted prospective leads while maintaining 30+ existing accounts. Negotiated contracts totaling upwards of $50,000/season.
• Produced fashion shows for Artopia 2014, Denver Fashion Week 2015, and 303 Magazine's 2015 presentation.
• Reconstructed initial branding strategy, to focus on securing a strong media presence.

Greater New York City Area

• Reported to VP of Sales. Managed communications between showroom team and retail accounts.
• Monitored the shops in Bergdorf Goodman, Bloomingdales, and Saks Fifth Avenue.
• While in store lead retail, visual, and back stock teams to capitalize efficiency.
• Wrote reports based on weekly visits. This included detailed photo journals essential to the customer service team.
• Prepared merchandising directives, and end of season recaps to determine week to date vs. on hand stock level demands.

Greater New York City Area

• Reported to Showroom Manager. Assisted in showroom management.
• Conducted daily revisions of available to sell, line sheet, and buying documents. Precision was key to the success of wholesale appointments.
• Coordinated with public relations, production and design departments to ensure that the showroom was prepared for internal/vendor meetings.
• Packed and shipped samples for market and international sales trips. Pulled orders for celebrity clients.
• Facilitated weekly account visits. Met with stylists to encourage brand consistency, and brainstorm room from improvement.

Greater New York City Area

• Reported to Shop Manger. Sole showroom ambassador, sold and merchandised Rebecca Taylor's largest department store shop.
• Responsible for direct sales, maintained a client book of 100+ customers, continually updating them on new deliveries, special pieces and promotional events.
• Manged back-stock. Implemented a “snake" floor plan directive. This enforced weekly shifts of merchandise, and featured new pieces front and center allowing for an ever-evolving shop flow.
• Lead meetings with the buying team, focused to highlight customer compliments/concerns, which helped prefect future buys and overall client satisfaction.

Fort Collins, Colorado Area

• Reported to Director of Educational Programming.
• Managed office scheduling and the educational library.
• Assured student's were directed to the proper advocates, counseling or program sessions.
• Assisted Program Director in creating innovative workshops/classes. These events were geared to educate students about gender violence and intersectionality.
• Served for three consecutive years as a conference chair member. Conceptualized all creative, promotional, and logistical preparations for the annual Women's conference.

Paris Area, France

• Reported to Commercial Director. Assisted in preparation for the 2013 Sales Campaign.
• Facilitated office, chef de cabine and showroom preparations.
• Balanced communications, ran professional errands, and managed executive expense reports.
• Partnered with Showroom Sales Coordinator. Negotiated between models and their agencies to book, and style vendor appointments.
• Instrumental liaison for all sales logistics. Including the finalization of line sheets, revision of budgeting packets, and compilation of client lists.

Greater Denver Area

• Trained with Designer Loredana Venturi to define 2012/2013 branding.
• Collaborated with design, makeup, and photography teams. Produced cohesive editorial stories used for press collaborations and e-commerce content.
• Styled two advertising campaigns along side Creative Director, in partnership with photographer Sampson Leung.
• Co-produced Spring/Summer 2013 show for Colorado Fashion Week, mentioned by The Denver Post.

Greater Denver Area

• Reported to General Manager and CEO.
• Delivered exquisite customer service, while overseeing visual and back-stock logistics.
• Continually exceeded personal, and corporation sales goals. Built a natural, pushy-free synergy in a commission based environment.
• Pitched sales incentives to help motivate fellow colleagues. This was approved, and prompted substantial growth in daily, monthly and YTD revenues.
• Recognized as the highest selling associate in the company for 2009/2010.

Broomfield, Colorado Area

• Reported to Store Manager.
• Assisted the General Manager in organizing work schedules, and facilitated new-hire orientations.
• Vitalized creative ways to install floor sets within brand guidelines, but still allowed the store to stand out among others in the district.
• Promoted to head cashier two months into the position, and conducted new-hire training sessions.
• Recognized as the top loyalty card seller in the cooperation for 2008.