Lead and facilitate the design and development of large-scale learning paths for thousands of learners consisting of dozens of interactive e-learning assets with the support of internal and contracted resources Collaborate with and support learning architects, subject matter experts, and project managers to design, develop and update e-learning content. Collaborate with a dedicated video and multimedia studio team for advanced multi-camera videography and voice over Use generative AI to support the design and development of e-learning assets (e.g. prompts, scripting, voice over) Document and report on project completion and status

Team lead, responsible for leading and mentoring team members in the design and development of e-learning standards, templates and content Designed, developed and updated content-specific, competency-based interactive e-learning with subject matter experts and product managers in a blended learning environment Documented and reported on project completion and status Frequently consulted to troubleshoot and resolve advanced technical issues involving Articulate Storyline states, variables, triggers and template design

Applied the ADDIE model and Kirkpatrick's levels of evaluation to e-learning design and development practices. Collaborated with training team members and other internal and external subject matter experts, and stakeholders to determine and prioritize e-learning development needs and learning objectives. Designed, developed, and maintained requested e-learning assets and content using Articulate Storyline and Techsmith Camtasia. Developed e-learning templates, style guides and visual standards using clean, uncluttered modern design aesthetics. Identified the need for a voice over recording suite, then led the development, construction and implementation of the solution. Trained team members on best practices for audio recording/ editing and equipment use.

Application Analyst:Collaborated with other technical teams and subject-matter-experts to develop documentation for software administration and troubleshooting purposes while providing 2nd level escalation support to 1st level support analystsOperations Analyst:Developed job-aids and assisted team members in carrying out departmental processes, technical troubleshooting and incident management procedures while providing 1st level application support

Created and maintained documentation for departmental technical support and troubleshooting procedures while providing technical support, assistance and training to end-users for the proper use and maintenance of company issued mobile devices, computers, peripherals and software applications