Michael Custer Email & Phone Number

Dublin, CA, US

San Jose, California, US

Key Responsibilities:General IT Administration and Support- IT Asset management- System Imaging and Deployment- Workstation Deployment and Setup- Backup, Disaster, and Recovery- Software Evaluation and Integration- Software License Management- End-User Support- Helpdesk Management- Documentation- Policy Development, Security and Virus Protection- Operating.

Fremont, California, US

• Responsible for managing the activities and responsibilities of the Logistics, Service Desk, and TFO teams that provide global support for our client, Workday. The Supervisor is responsible for planning, scheduling.
• Provide high-quality, white glove profession service, supporting clients on site, via chat and over phone in multiple service lines (Service Desk, Remote Support, TFO, Logistics, AV/VC, Events Support, Networking.
• Work closely with the Service Delivery and Operation Managers to coordinate, prioritize, andmaintain optimal service execution to goals and expectations of client-specific key performance indicators.
• Follow standard incident management processes; escalates important issues to managers and other functional teams.
• Help improve service standards and processes.
• Monitor chats, calls and tickets for quality control and SLA performance; flags tickets for review and identifies coaching/training opportunities.

San Mateo, CA, US

Lead and mentor a global team of Technical Support engineers, from two support teams. Handle inbound escalations and inquiries, ranging from ad operations to best usage practices of AdsWizz digital audio programmatic platforms. Interact directly with our strategic accounts to bring critical product and operational issues to resolution and clients.

San Mateo, CA, US

Lead and mentor a team of talented Technical Support Engineers, handle inbound escalations and inquiries, ranging from ad operations to best usage practices of AdsWizz digital audio programmatic platforms. Interact directly with our strategic accounts to bring critical product and operational issues to resolution and clients’ satisfaction.- Act as a Single.

San Francisco, California, US

Part of the Salesforce Techforce team, working with management to provide IT leadership to EMEA for all IT related issues. Provide escalation and deep company knowledge to all Techforce analysts. Implement innovations and solutions for a variety of IT issues. Work closely with all global counterparts and management to provide alignment of Business.

San Francisco, California, US

- Lead to desktop engineering staff, providing management directives, implementing project plans, and managing ticket queues, loads, and ticketing metrics. Work closely with the US helpdesk team to ensure related issues are dealt with appropriately and in a timely manner- Identify and escalate situations requiring urgent attention- Global asset management.

San Francisco, California, US

- Lead to desktop engineering staff, providing management directives, implementing project plans, and managing ticket queues, loads, and ticketing metrics. Work closely with the US helpdesk team to ensure related issues are dealt with appropriately and in a timely manner- Identify and escalate situations requiring urgent attention- Global asset management.

Feldkirchen, Bayern, DE

• Provide Customer Support for Crown proprietary hardware and software product InfoLink (http://crown.com/usa/fleetoptimization/infolink_solution.html) to all German and European customers. Provide German language.
• Configure, Install, and Administer InfoLink hardware and software in customer locations. Travel to customer locations across Europe to coordinate InfoLink installation project. Organize and collect customer specific.
• Support of InfoLink server software, including administration of proprietary software, MySQL and\or SQL Server configuration, installations, SMTP, and connectivity.
• Direct liaison with customer IT department and Crown IT department so as to configure network connection to Crown hosted equipment, VPN connections, firewall configuration, MySQL and\or SQL Server configuration
• Provide direct support to Crown forklift technicians with InfoLink installation and configuration, both hardware and software
• Create documentation for InfoLink systems for customers and technicians.

• Respond to incoming questions in a timely manner, track 100% of all customer contacts, research questions and issues
• Use IT tools such as Remote Desktop Connection to provide support.
• Use Active Directory to reset domain ID passwords and unlock user accounts.
• Configure and troubleshoot VPN connections for internet connectivity
• Provide Lotus Notes support including email and databases.
• Provide MS Office and other packaged software support.

Chandler, Arizona, US

• Order renaming, archiving, and filing
• Order entry
• Credit & Re-Invoice activities
• Return & Re-Order activities
• Sales Order Changes
• License Key forwarding to clients

- Tier 2 and 3 support position with an expertise in all facets of IT platforms; an IT utility type role- Work closely with the IT Infrastructure teams, other internal operating units, vendors, remote IT teams, and external companies to ensure the IT Field Operations support requirements are exceeded and supported in a timely fashion- Lead role over Field.

Indianapolis, Indiana, US

- Support the Corporate office and local manufacturing facility. Provided support for six remote locations and remote users- User Administration including Active Directory accounts and permissions; Exchange accounts and permissions; Art.com Internal application accounts and permissions; 3rd party accounts and permissions (example - Postini, eFax.

Princeton, NJ, US

Supported Multi-user environment of over 100 PCs, printers, PDAs, scanners, paper test scanning machinesBasic duties included Windows OS installation and troubleshooting; software installation and troubleshooting; hardware installation and troubleshooting; PC re-imaging; printer support; local device support; hardware and software purchases; PC/Furniture.

Windows Nt Certification, Desktop Support And Server Administration

Education record