Michael Di Cesare Email & Phone Number

Lehi, Ut, Us

Fort Liberty, Nc, Us

Leads a team of three NCOs in ensuring accurate and timely completion of all administrative paperwork for all soldiers in the 1016th. Responsible for the strategic coordination and oversight of personnel records, leave forms, and readiness documents to maintain operational effectiveness. Develops and implements procedures for verifying documentation, ensuring compliance with Army regulations and reducing administrative errors. Mentors and supervises team members, providing guidance and training in administrative tasks while maintaining a high level of readiness and accountability. Executes tasks with precision to support the overall mission and enhance unit efficiency.

Fort Liberty, Nc, Us

➢ Advise senior officers and NCOs on petroleum surveillance standards ➢ worked in a team of 10 personnel which advises Flag Officers on petroleum operations

Fort Liberty, Nc, Us

➢ Oversaw five laboratories in three different countries in the CENTCOM AOR➢ The laboratories were responsible for conducting quality surveillance tests on the daily inventory average of 34 million gallons of jet fuel, diesel and gasolines ➢ Actively worked with strategic partners across different agencies to maintain the laboratory correlation program for the theater ➢ Developed an updated correlation standard operation procedure for the theater➢ Tasked with supply sergeant duties acquiring approximately 200,000 dollars of equipment that was used internally or redistributed to customers across CENTCOM AOR

Fort Liberty, Nc, Us

➢ Advise senior officers and NCOs on petroleum surveillance standards ➢ worked in a team of 10 personnel which advises Flag Officers on petroleum operations

Fort Liberty, Nc, Us

➢ Supervise Army laboratory for quality surveillance of petroleum products including assessing chemical deterioration➢ Implement team building and efficiency strategies for group cohesion with all soldiers assigned to the laboratory including obstacle courses, land navigation exercises, and squad movements fostering soldier communication and effective team work➢ Manage all training and administrative paperwork for approximately 15 soldiers under my command, documenting achievement awards and performance-based counseling as well as family care plans➢ Complete advanced courses in communications, lifesaving, leadership and petroleum handling➢ Direct labs by determining testing requirements and selecting accurate samples to be evaluated in real world scenarios for assessment on whether or not the fuel is suitable for use➢ Successfully complete mission requirements without injuries or forfeiting supplies➢ Responsible for directly reporting to a Major on quality of product, recommended changes to product, levels of additives and product compliance with Army mandated specifications➢ Maintain and handle sole responsibility for 1.5 million dollars’ worth of military equipment such as laboratory supplies and support equipment➢ Trained soldiers in different operations of wheeled military equipment such as tractor trailer and forklifts

Fort Liberty, Nc, Us

➢ Supervise Army laboratory for quality surveillance of petroleum products including assessing chemical deterioration➢ Implement team building and efficiency strategies for group cohesion with all soldiers assigned to the laboratory including obstacle courses, land navigation exercises, and squad movements fostering soldier communication and effective team work➢ Manage all training and administrative paperwork for approximately 7 soldiers under my command, documenting achievement awards and performance-based counseling as well as family care plans➢ Complete advanced courses in communications, lifesaving, leadership and petroleum handling➢ Direct labs by determining testing requirements and selecting accurate samples to be evaluated in real world scenarios for assessment on whether or not the fuel is suitable for use➢ Successfully complete mission requirements without injuries or forfeiting supplies➢ Responsible for directly reporting to a Major on quality of product, recommended changes to product, levels of additives and product compliance with Army mandated specifications➢ Maintain and handle sole responsibility for 1.5 million dollars’ worth of military equipment such as laboratory supplies and support equipment➢ Trained soldiers in different operations of wheeled military equipment such as tractor trailer and forklifts

Salt Lake City, Utah, Us

➢ Oversee support and ongoing relationship management activities with company clients.➢ Spearheaded change management by turning a customer support department into a customer success department.➢ P & L statements and budget forecasting.➢ Develop, mentor and ongoing training of Customer Success Managers on my team.➢ Perform hands-on account management functions consisting of periodic customer business reviews, new customer onboarding, retention, dispute resolution, and account maintenance.➢ Collaborate with executive leadership on customer experience program initiatives consisting of marketing, development, customer engagement/expirence and information technology.➢ Collaborate with sales and service operations department managers, as needed, to implement new products and project initiatives.➢ Work with the founders and other team members to build a world-class product delivery and customer management strategy.➢ Developed and managed churn-reducing strategies/programs for the customer success department.➢ Created internal KPIs and other indicators to determine customer health and churn forecasting.

Reston, Va, Us

➢ Resolved technical problems and answered queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems➢ Diagnosed, identified, isolated, and analyzed problems utilizing historical database records.➢ Routed calls to product line specialists, application, or system support specialists.➢ Maintained and updates records and tracking databases.➢ Alerted management to recurring problems and patterns of problems.

Provo, Utah, Us

Army Packing ListAllows a user to create a Packing List of items for planing their next tripUsed: MVC | Cloud Kit | Git Hubhttps://apps.apple.com/us/app/army-packing-list/id1487761986?ls=1Lunch Hunt Allows a user to look for places to eat near their location Used: MVC | Yelp API | Firebase | Map Kit | Core Location | Git Hubhttps://apps.apple.com/us/app/lunch-hunt/id1491254185?ls=1

Provo, Utah, Us

Core Data, JSON, Cloud Kit, API network calls➢ Created over 35 projects covering how to build applications in both Swift and Objective - C➢ Created all repositories in GitHub and used terminal to update source code ➢ Created projects in both private and group coding environments using directions to challenge both skill and theory ➢ Covered topics UI/UX, app design, architecture, data, debugging and submitting apps to the app store

Estero, Fl, Us

➢ Managed a team of 4 managers and 20 hourly employees ➢ Effectively translate and act on customer, partner, sales and operational feedback to identify new improvements and innovations for customer experience.➢ Assisted on Six Sigma blackbelt project concerning vender billing➢ Actively keep abreast of customer, market, technology and competitor activities to gain a competitive advantage. ➢ Developed a training program to train new managers to Hertz standards, basic sales motivation and how to effectively communicate with customers, team members and managers.➢ Interpreted profit and loss statements to make business decisions to improve the location

Estero, Fl, Us

➢ Managed both customer service and operational employees on a location-wide spectrum ➢ Ensured that employees followed ethical sales practices and held investigations focusing on fraudulent business practices ➢ Created schedules that are partnered with seasonal adjustments to promote sufficient coverage resulting in exceptional customer experience➢ Worked with other managers to create a unified team environment utilizing the different facets of our operation ➢ Practiced quick decision making amidst a high-stress atmosphere to make necessary adjustments due to operational constraints➢ Completed daily Excel reports with statistical information, zone planning, and daily status numbers that aided with operations planning, yield and fleet➢ Assisted with the on-boarding of new managers and employees to provide competent and well-rounded training

Estero, Fl, Us

➢ Managed the flow of vehicles from Operations to Customer Experience ➢ Maintained a 97+% replenishment target from February to June ➢ Worked with Operation Managers and Customer Experience Managers to ensure that customers’ expectations were met and evaluate where improvements could be made specific to the lot➢ Presented Manager Daily Huddles to communicate daily operational goals to Customer Experience Managers

Estero, Fl, Us

➢ Manages four distinct areas of operation daily including: sales representation, elite customer services, vehicle turnover procedures, and additional customer relations➢ Generates daily reports containing progressive graphs and data from various programs evaluating productivity, labor, and upcoming staffing needs to determine prime operations➢ Presents reports to the General Manager as well as the City Operations Manager to collectively craft a plan for the day that most adequately fulfills the customer and employee needs➢ Oversees a unionized workforce, delivers quality customer service to increase sales and revenue, schedules adequate staff coverage, handles customer issues and requests, and trains new personnel➢ Provides quick decision making independently to ensure a successful workforce ➢ Maintains the rentable fleet of 3,000-6,000 vehicles at optimal efficiency➢ Creates incentive programs for employees to motivate accuracy in detail oriented collections➢ Drafts incident reports by evaluating paperwork completion and precision as mandated by company procedure

Atlanta, Ga, Us

Pending

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

➢ Managed up to 15 teams performing loading and unloading operations➢ Consistently met load departure times ensuring on time network to internal customers➢ Handled feeder paperwork detailing seal control numbers, sources of origin and correct destination information used for internal and rail movement of trailers➢ Instructed daily safety briefings to entire work group in accordance to UPS safety calendar on health related topics and injury prevention➢ Implemented daily observations to determine at risk behaviors; injury prevention➢ Provided in-depth training to employees to reach desired production performance increasing pph from 132 to 145➢ Responsible for entering 50 employees hours into payroll system ensuring accuracy and checking for errors

➢ Responsible for all orders processed at the Orchard Park location that were placed before 5pm for same day shipment➢ Trained employees on using industrial equipment (fork lifts, scissor lift, sky lift, etc.)➢ Negotiated pricing for freight movement from Orchard Park location to vendors in 32 states by TL, LTL, CL or LCL methods➢ Unloading of trailers, containers and loading and packaging operations➢ Loading of containerized pallets for shipping domestically and internationally➢ Creating and reviewing bills of lading for domestic and international shipments

Certificate, Ios Development

Bachelor Of Science, International Business

Associates, Applied Sciences, Business Administration