Senior Ip Field Specialist
Arlington, Va, Us
- Individually responsible for designing, deploying, and maintaining aCisco-based Ethernet and wireless data network (Level 1-3) that presently provides the services of Cisco: Voice Over Internet Protocol (VOIP), internet, intranet, email, and Microsoft Windows desktop support services to 40+ users in a remove field environment in Western Afghanistan- Individually responsible for establishing, configuring, and maintaining a dedicated satellite internet service link to the Network Operations Center (NOC) using VSAT, iDirect modem, and Paradise Datacom modem technology in a remote field environment in Western Afghanistan- Individually responsible for managing Helpdesk operations, including the tracking and issuing of hardware assets, maintaining the trouble ticketing system, auditing customer service quality, organizing team tasks, and organizing the team working schedule, and reporting Helpdesk operations to upper management