Responsible for marketing materials, social media, sales process and business development.

Heading up Marketing and Sales • Brand development.• Documentation development and organization.• Social media presence establishment and maintenance.• Sales.

Weekend work; weddings, sports you name it.

Monthly Games, and Special Events

• Managed 3 designers through the scheduling of 52 single and multi-family projects (2406 suites).• Overhauled the shop drawing templates to increase clarity and ensure that all users were served.• Reviewed more than 450 suite layouts to ensure they functioned and complied with the scope of work.• Restructured the department to allow better flow of jobs by separating the drawing and ordering functions. • Worked directly with builders to ensure drawings were accurate and ready in time to keep their construction on track.• Led start-up and launch meetings, crucial to Sunrise's coordination of these projects.• Contributed to the development planning of the Customer Relationship Management system. Spec'd out an elegant, modular, single entry concept designed to accurately capture finishes and hardware that allows mapping across multi-toned schemes.• Established and launched a memo procedure to help define processes and policy.• Worked with senior and other staff to resolve conflict and ensure talented employees were retained.• Reviewed contracts.• Conducted training of staff on software and procedure.• Contributed to custom cabinet engineering concepts.• Simplified and redesigned the central electronic filing system.• Photographed more than a dozen display centers both for marketing and for a construction/design resource internally at Sunrise. • Contributed to a positive work culture, and encouraged mutual respect.

• Deployed customized Microsoft Sharepoint infrastructure to decrease loss, expedite service items while increasing accountability and traceability of job progress.• Assisted in the recovery of several large projects with irate customers through face-to-face meetings, completion forecasts and hiring of qualified service personnel.• Shaping builders’ opinion of company by giving plant and office tours. • Lead by example training techniques, mentoring, weekly meetings, performance review, hiring and firing, staff party organizing, warranty issue resolution are all part of the day to day.

• Centralized accountability of the design and fit at interfaces with other trades work to the CAD lead position by improving the quality and quantity of useful information on shop drawing submittals. Pre-engineering details incorporated.• Moved all job-file resources, including color allocations and schedules to a central location and created a system for version update publishing within the company to avoid costly errors.• Protected Stoney Creek’s profit on more than 45 million dollars of work by taking responsibility for the drawing submittals and by meeting with customers to assist with the review of details, obtaining meaningful approvals - all on schedule.• Assisted sales department, tracked change orders and managed project resources.

• Represented company at trade-shows in Washington State and Washington DC.• Generated the highest sales of rolling rugged-laptop labs by developing relationships with IT managers in the assigned 11 state territory.

• Contributed to massive growth within the company in part by establishing a video conferencing system between schools, which led to the company expanding nationally. Established and maintained high-level contacts within the British School System.• Taught large classes of teachers critical skills required by the British School System. Created instructional materials, customized to user-ability. • Installed networks, managed purchasing and repairs.

• Raised customer service levels by taking responsibility for staff training and incorporating new innovative, costless efficiencies.• Effectively handled more than 100,000 service calls, including dozens of irate customers. Often went above and beyond to exceed customer expectations.• Nominated for yearly recognition award.

Audio Engineer - Freelance.Edited dozens of songs for Centre Stage Dance School, creating an elegant solution for their year-end performances of nearly 100 dance numbers.; Wrote, arranged, recorded mixed and pre-mastered a full length independent commercial CD. Negotiated international license for several songs.

• Managed payroll, bank deposits, bookkeeping, handled product and ticket sales accurately and efficiently.• Contributed revenue-generating reviews to shop magazine.• Participated in the culture enjoyed by many of the loyal customers and became a recognized member of that community.

Created a successful band; recruited musical contributors. Led the production of a commercial record release. Managed the recording budget, and communications with an international record label. Represented the project in interviews. Compiled and edited biographical information of members, all which created on-going business opportunities for the members and myself.

• Created defining categories out of raw market research data, often reasoning at a level my colleagues were not.• Aided in the extraction of statistical data from surveys.