Michael Von Mcfarland Email & Phone Number

North Carolina, United States

North Carolina, United States

• Administration of technologies to include Active Directory, Azure, Office 365, Windows 11 and Mac operating systems, VPN, and Remote Desktops
• Serve as an escalation point and mentor for junior technicians
• Purchasing and provisioning of IT peripherals and mobile devices, and onboarding of all US/Canada based new hires and current employees
• Maintaining and adding to the corporate knowledgebase vault
• In conjunction with the Security team, investigate, resolve or escalate malware and viral infections
• Prioritizing & resolving service desk incidents and requests

• Administration of technologies to include Active Directory, Azure, Office 365, Windows and MAC operating systems, VPN, and Remote Desktops
• Serve as an escalation point and mentor for junior technicians
• Purchasing and provisioning of IT peripherals and mobile devices, and onboarding of all US/Canada based new hires and current employees
• Maintaining and adding to the corporate knowledgebase vault
• In conjunction with the Security team, investigate, resolve or escalate malware and viral infections
• Serve as primary point of contact for end users requesting support via phone, email and portals, with the objective of first contact resolution.

1 Park Drive Research Triangle Park Raleigh

3800 Paramount Parkway, Morrisville NC, 27560

• Generate sales by being a point of expertise on all current products and services
• Contact customers following sales engagements to ensure overall satisfaction
• Resolve problems related to devices or services
• Assisting colleagues with sales as well as assisting the manager on duty with opening and closing the store

Raleigh-Durham, North Carolina Area

• Performed weekly inspection, cleaning and maintenance of crew equipment and vehicle
• Maintained all grass, trees, and ornamental flowers for apartment complexes and communities
• Removed leaves, weeds and debris from landscaped areas
• Planted and maintained seasonal flowers

Garner, North Carolina

• Functioned as the manager for two locations beginning August 2015
• Ensured that all food safety, product preparation, and store cleanliness standards were maintained
• Coordinated with Walmart Operations Manager to ensure that the Subway standards and image were being maintain within the Walmart stores
• Created employee schedules, trained new staff and ensured that there was adequate staff during open hours. Regularly opened and/or closed the stores
• Processed banking procedures and deposits.