Freelance Web Development

As a 92W I am required to maintain proficiency in Operating and maintaining water treatment equipment, such as the LWP (Lightweight Water Purifier), 3K ROWPU (Reverse Osmosis Water Purification Unit), TWPS (1.5K ROWPU), and the 600 GPH ROWPU. Assisting in water reconnaissance, site preparation and setup of water treatment activity. Receiving, issuing, and storing potable water. Performing water quality analysis testing and verification. Monitoring storage, transportation and disposal of hazardous waste. Analyzing food and water samples to ensure quality.

• Used VMware Service Manager (later Alemba vFire Core) for incident/service request documentation, issuing techs, and FCR. • Performed Support for Cisco Phones, Windows Phones, iPhones, Android, and Polycom phones. • Used outage management procedure to escalate tickets, and to link outage calls, providing mass notification when issue was resolved.• Provided support for numerous business technologies including Taleo, Concur, SAP, DOORS, Microsoft Office, Active Directory.• Actively applied customer service and support soft skills, assisted a wide variety of internal employees and external contractors.• Worked with Sophos SafeGuard Encryption to manage keys and certificates across the enterprise system. • Worked with internal knowledge base, and made update requests when processes were out of date, or invalid.

• Developed and evaluated marketing strategies, based on knowledge of establishment objectives, market characteristics, and cost.• Evaluated the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.• Developed graphics and layouts for product illustrations, company logos, websites.• Bolstered sales by 250% in 3 months by redesigning packaging and artwork.• Designed and maintained web site, using HTML, CSS, PHP, Dreamweaver, Photoshop, Illustrator, management tools, and SEO.• Used a wide assortment of tools for IT problem resolution, including but not limited to: PC-Check (for hardware burn-in testing), EaseUS Data Recovery Wizard (for issues with corrupted file allocation tables), ESET, BitDefender, Rogue, Hitman, SAS, MBAM (among others for Virus, Rootkit, Malware, and Spyware removal), and Hirens BootCD (for various software issues).

• Inspected and tested cables, recording and analyzing test results, to assess transmission characteristics and locate faults/malfunctions.• Measured signal strength at utility poles, using electronic test equipment.• Set up service for customers, installing, connecting, testing, or adjusting equipment.• Installed equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.• Explained cable service to subscribers after installation and collected any installation fees that are due.• Employed sales skills to upsell customers on services.

• Identified the causes of networking problems, using diagnostic testing software and equipment.• Installed new hardware or software systems or components, ensuring integration with existing network systems.• Performed routine maintenance or standard repairs to networking components or equipment.• Documented help desk requests and resolutions.• Provided proactive and reactive telephone support related to networking or connectivity issues.• Actively applied customer service and support skills, helped senior citizens by troubleshooting computer problems over the phone.