Michael Wall Email & Phone Number

Dublin, County Dublin, Ireland

The National Treasury Management Agency (NTMA) provides asset and liability management services to the Irish Government. It has evolved from a single function agency managing the National Debt to a manager of a complex portfolio of public assets and liabilities.I work as a Finance Systems Analyst on the Financial Planning and Operations team, which sits within Finance Technology and Operations Department.My principle duties are to:• Act as the key contact for Finance teams to resolve finance system issues on systems including: Infor SunSystems, Vison Query and Analysis, Integra, DCS P2P, Microsoft SharePoint, Microsoft Teams, Real Asset Management Serier 4000 (RAM), Professional Advantage B4B Banking for Business, House on the Hill (HOTH) and Jira Support Management (JSM) ticketing and project software, Danske, CitiBank, BNY Nexen, Velocity/V3, Real Control/Realex Payments, MyExpenses system, Revenue Online Service (ROS)• Enhance the finance teams’ reporting capability through system report writing.• Troubleshooting finance system issues and escalate internally or to 3rd party Vendors as required.• Liaise with the ICT team in relation to scheduled system updates testing that impact finance systems.• Provide user training and maintain user manuals on finance systems.• Provide regular KPI reporting to management.• Co-ordinate with the finance teams on records management, compliance, and other ad-hoc finance tasks.• Fulfil the systems administrator role for the relevant NTMA finance systems.• To assist in developing innovative solutions by leveraging existing technology to automate/improve existing processes.• Contribute to and support a range of projects within the team.

County Dublin, Ireland

Finance Ireland Group is a successful and growing financial services business active in commercial and residential mortgage lending, auto finance, leasing, and agricultural loans. I worked on the Technology & Change team, supporting the operation and growth of the business by ensuring IT infrastructure is operated to high standards, by implementing changes to business systems, and by implementing new technology capabilities for the Group. Some of the duties I undertook included:• Delivering, supporting, and optimising applications, systems, and processes (Sentinel, Sage 200, Sicon WAP, Salesforce, DPR, SharePoint, Irish Credit Bureau (ICB) reporting, Teamwork Helpdesk, Anchor Fileshare, DocuSign, Nitro, MyCalls, SAS Enterprise Guide ) • Troubleshooting hardware and software issues as the key contact for the business and 3rd party ICT vendors as part of our in-house support help desk• Delivering and preparing KPI reports on system uptime and changes to management staff• Delivering training and presenting demos to staff • Writing technical, procedural and user training documentation• Building and maintaining reports using SAP Crystal Reports• Supporting system administration activities to ensure system performance and availability• Co-ordinating with vendors to progress administration activities and helpdesk issue resolution

Dublin, Ireland

• Consulting with clients on their technical needs• Creating quotes for clients• Secured sales for the business • Gathering and presenting key data and suggesting necessary reactions to forecasts• Accurate forecasting of sales pipeline

Esb Head Office

• Reviewed change documentation which ensured that changes were in line with ITIL practices using Marvel Service Management.• Liaised with IT staff regularly regarding clarification of changes • Chaired a weekly meeting of the Change Advisory Board to achieve consensus and approve system changes• Contributed to shortening the change management process• Prepared the Forward Schedule of Changes for the ESB• Identified misalignments between Xtraction and Marval which were resulting in inaccurate reports being generated and liaised with developers regarding repairs.• Created reports for HR and customer service teams• Attended Excel Intermediate, SharePoint Fundamentals, and Presentation Skills courses instructed by the International Academy of Computer Training

Blanchardstown

• Worked the register (EPOS system Microsoft Dynamics RMS)• Operated and maintained Fujifilm Digital Minilab (Frontier 340 and Fp363SCAL)• Repaired and edited photographs with Adobe Photoshop• Used Nordic ID software and hardware for inventory management. • Worked with sales staff in a busy and fast paced environment

Blanchardstown

Over the summers between 2011 and 2013 I worked in the family business.• Received and processed shipments of gas products • Organised products efficiently• Regular inventory management (Microsoft Office)• Created orders for shipping