Provide phone/remote support for customers all throughout North America and International customersPerforming installations of hardware and software throughout North AmericaTraining customers and partners on use of software/hardware productsAdministering phone systemPerform testing on new product designs prior to releaseWorking with AMICAS, GE, Fuji PACS systems and modalities, great understanding of DICOM and HL7 communicationWorking with Rimage and Primera Automated CD/DVD burnersCompletion of Several High Priority Projects-Configuring VA Hospital

Provided technical/application support to world wide install base to ensure minimum downtime.Conducted remote installations of software allowing end users quicker access to the latest features and enhancements.Managed MS64 OS upgrade for Toshiba American Medical Systems (TAMS) and direct customers resulting in the ability to load 50% or more images per study.Manage sureplaque licensing for TAMS customers, allowing for better diagnoses of plaque buildup in arteriesBeta tested unreleased software with customers which identified any software defects prior to release.Contributed 20 knowledgebase articles over the past year enabling cross training of co-workers. Selected as a mentor for new employees.Ensured vendor met 4 hour response time to customer reducing wait time for doctors and patients.

Provided second level technical/application support to 15,000 employees including remote and corporate locations. Troubleshoot, diagnose and resolve performance or functional problems for a suite of commercial and proprietary financial and CRM applications.Offer technical assistance and configuration support for antivirus, business productivity, email, system backup and migration, remote presentation, VPN, connectivity and a variety of web-based financial applications.Record and track all call related activities in ManageNow call tracking system and contribute to knowledge base

Various Locations Los Angeles,CA Minneapolis,MN Chicago, ILInterface extensively with a diverse client population in providing Level 3Field/Helpdesk support. Installation of large arenas and special events.Managed a Wide Area Network in carrying time sensitive data to 300+ locations ensuring maximum speed and up time.Oversee onsite installation of various computer systems. Directly monitor the performance of eight field service technicians and help desk associates conducting performance reviews and establishing department goals.Facilitated strategic training programs for new technicians and corporate staff members.Conducted beta testing of new computer systems and peripherals from production to prevent possible system defects and malfunctions. Isolate all associated technical discrepancies, evaluate alternative action and implement positive solutions Provided leadership for the disaster recovery project team.Successfully improved departmental efficiency standards via the detailed review of technical publications.Managed inventory control and order parts/equipment for all network related tasks. Directed all relocation efforts for the Minneapolis office. Successfully rebuilt the communications/server room in Minneapolis, Los Angeles and other key locations across the United States.Negotiated best price and timely delivery of products and services with vendors. Installed and preformed preventive maintenance for both client base and startup office build out.Provided support for corporate conversion to Ticketmaster system.