Michael Best Email & Phone Number

Atlanta, Ga, Us

Delivery and support oversight of all Building Products BU applications, including ERP, custom applications, marketing, and salesforce. Led teams geographically dispersed in the US, India, and Mexico. Owned the Building Products IT roadmap and strategy.

Atlanta, Ga, Us

Delivery and support oversight of Building Products ERP and custom applications. Led teams in the US and India.

Milwaukee, Wisconsin, Us

Ensure that development meets internal stakeholder expectations, time and quality targets and Digital Channels goals. Provide technical leadership for software development activities. Lead and innovate on technical processes and tools, development standards and patterns across multiple product lines.● Managed eight international development teams and seven products, including flagship security product with $30M annual revenue● Implemented product CI/CD build pipelines with functional test automation and security (SAST, DAST, 3rd party component vulnerability) test integration● Championed migration of monolithic security product to Azure, including a proof of concept, decomposition into microservices, DevSecOps automation, and organizational readiness ● Lift-and-shift migration of communication gateway product to Azure ● Mentored managers in effective management, stressing feedback, priorities, more focused status reporting, and remote management plans ● Oversaw product migration to Pivotal Cloud Foundry, including post-deployment troubleshooting, resulting in improved organizational operating practices● Led the development and Go Live for two new products, including customer migrations, the creation of the Handoff plans, and worked across the organization to obtain alignment from other team leaders● Capacity management of hosted production environment for rapidly growing product (250K to 8M users over 3 years), tripling our capacity● Restructured my organization to support changing business needs, to include dedicated product and support teams, resulting in 25% productivity increase for development teams● Owned Disaster Recovery testing program for my organization, including failover to DR datacenter and customer testing, with 100% success rate in 2020● Lead our security product from its Innovation to Growth stage, through a series of resiliency projects, including performance optimization, capacity growth, redundancy, and latency reduction.

Worthing, West Sussex, Gb

Lead 30+ dispersed employees across the IT/Infrastructure, product management, and software development teams for the US division of Bond, including an India-based offshore development team. Responsible for three Enterprise SaaS product offerings serving a highly regulated industry. Continuously evaluating and optimizing technology and engineering processes to drive efficiency and reduce cost. ● Managed budget of $1.5M while successfully meeting corporate and division development goals ● Instituted succession planning for the technology teams, placing 6 employees into leadership positions ● Improved the deployment process for the flagship product, reducing the seven-hour build and deployment process by over 80% ● Coached development teams to agile maturity, maximizing productivity and improving sprint completion rates by 63% ● Restructured the QA process by integrating QA engineers into the Scrum teams, formalizing regression and testing plans, and initiating automated testing and load testing programs● Instituted productivity and quality metrics to better manage the development process, reducing defects in flagship product by 75% ● Introduced and managed company-wide release retrospectives to improve organizational readiness, participation, and feedback mechanisms ● Formed a DevOps team, improving product handoffs between Development and IT and reducing production deployment incidents by 70% ● Migrated to hyper-converged (SimpliVity) environment for SaaS and internal systems, addressing our storage, backup, and disaster recovery needs and increasing uptime to 99.98% ● Expanded monitoring of hosted environment, improving resolution time by 42% Technologies: Java, Javascript, .NET, C#, SQL Server, Bootstrap

Fort Lauderdale, Fl, Us

Led 40+ domestic and international employees, including 5 .NET development teams, a content development team, and the IT infrastructure team for a​ $20 million ​division of Kaplan, Inc. Served as Product Owner for several products in diverse Kaplan divisions. Led the company’s Innovation initiative. ● Successfully forecast and managed a $3.6 million budget, finishing 2012 15% under goal ● Implemented agile governance program, outlining rights and responsibilities for roles throughout the company, with guidance on project phases, deliverables, prioritization, and metrics ● Introduced sprint completion metrics, achieving an improvement of over 20%, to nearly 95% ● Mentored junior managers ● Conducted the technical due diligence for three acquisition attempts, including one successful acquisition and subsequent technology integration in less than 90 days ● Served as Product Manager for a new performance-based testing platform, introducing it to a new market and onboarding the first three clients ● Planned and hosted two IT educational summits for the seven global Kaplan IT technology teams ● Designed and implemented company-wide Innovation Initiative, resulting in 4 new product offerings in first 9 months ● Planned and executed two data center moves for the company’s production server farm, completing on time and within downtime constraintsTechnologies: SQL Server, .NET, C#, VB, Javascript, ASP.NET, PhoneGap

Fort Lauderdale, Fl, Us

Managed the Product Delivery team, and guided the design and development of six products. Hired, managed, and coached a diverse and highly productive team of six .Net developers and a QA engineer to accelerate the delivery of our software products. ● Introduced the QA role and formal QA process to the company’s development cycle, reducing production defects by over 25% and support activities by 40% ● Implemented the Agile Scrum development process in the Product Delivery team ● Developed and delivered agile training program for other Kaplan companiesTechnologies: SQL, .NET, C#, VB, Javascript, ASP.NET

Waltham, Ma, Us

Served as Senior Software Engineer on team that designed and developed FPMS, a Lean software suite for the manufacturing industry.

Us

Served as a consultant with an emphasis on enterprise system development, utilizing technologies such as SQL, .NET, VB, ASP, and COM.

Designed and developed a suite of claims check disbursement systems which replaced several slow and unreliable legacy systems with user-friendly windows applications.

Mis, Information Systems

Bs, Industrial Systems Engineering