Michael Bishop Email and Phone Number

Review performance of Programmes & Projects within Croydon's IT service. Re-establish effective governance structures and monitoring of IT change. Identify transformation opportunities and develop these into clear proposals with agreed deliverables.

Successfully completing the migration of 50+ Southwark Council business and infrastructure applications into Azure. Managing the overall team, commercial arrangements with our cloud partner and directing the migration approach and strategy. This major programme also delivered the secure decommissioning of 700+ servers along with the other connections/infrastructure located in their 2 existing data centres. Overall delivering a migration away from a legacy, physical environment including Exchange, DFS, Citrix and multiple other solution to a cloud-based service approach.

Managing the successful design and rapid setup of MS Azure along with Office 365 deployment to Southwark, Brent & Lewisham Councils accounting for over 10,000 users. Covering the initial procurement and selection process for a cloud partner through to the configuration and set up of Azure & O365 to best practice standards

Developing a supporting business case and migration strategy for Southwark Council's data centre migration plan moving away from its existing hosted service contract to Microsoft Azure

Operating as a Senior Business Analyst working across different directorates and senior management teams to map applications utilsation to support development of a new IT Strategy for the two separate councils of Newham and Havering.

Programme managed recovery implementation of Microsoft CRM Dynamics at this major London council helping to re-position the implementation approach towards an effective Agile/Scrum methodology that was able to deliver a shift towards user-centric products.Managed work of individual Product Owners to support development of these products and undertook business re-engagement with senior stakeholders to re-prioritisation deliverables with these directors & ensure major financial savings of £7m were achieved.Developed a revised change management approach with business leads to embed products faster and realise benefits quicker resulting in a 50% reduction in pre-agreed time to deploy. Created business readiness plans to support this fast-track approach delivering a substantial customer channel shift for 175,000+ users of Croydon’s My Account platform.

Working in the Customer and Transformation team, I was responsible for working with both People and Resources departments to identify transformation solutions and generate credible business cases to develop them through to operational solutions. This involved working closely with the largest departments and services in the organisation to effectively diagnosis business issues, strategies and goals that address key customer drivers.

Overall corporate responsibility for IT change and transformation programmes/projects. Managing a team responsible for programme/portfolio/project management, business analysis, development of service digital transformation solutions along with incident & problem management teams. Managing over 30 staff and contractors with budget responsibility for a £10m annual revenue budget

Responsible for developing ICT Strategy that supported transformation programme and £40m financial savings programme. Accountable for implementation of related major IT change projects along with commissioning and contract management of third party vendors. Establishment of a new Incident & Problem management functional team along with managing corporate governance standards and compliance.

Managing all IT customer-facing services/teams plus contract management and IT governance.

Accountable for producing, managing and delivering the Council's ICT Strategy.