Michael Bowen Email & Phone Number

Rochester, Ny, Us

Buffalo, New York, Us

Responsible for overseeing operations and strategic initiatives within the Enterprise Data & Analytics division of M&T Bank.

Rochester, New York, Us

Leadership role driving acceleration of business agility and innovation through data democratization, leveraging cloud-based technologies at scale to deliver tangible business impacts via automation of existing manual analytics.• Conducted “listening tour” with 42 executives, identifying 88 analytics use cases across 15 business units.• Led a team of 8 technical support professionals providing business analytics for a 10,000-employee company.• Established “Analytics Hub” mission, vision, scope, benefits, and a roadmap with 81 initiatives.• Led establishment of a new managed self-service cloud analytics platform for business data democratization that successfully automates daily data captures from SAP Hana, Anaplan and Oracle into Snowflake via MuleSoft and AWS Glue for access by business teams leveraging Power BI Tenants and Tableau Cloud.• The new platform was adopted by FP&A to standardize metrics and reduce manual Excel efforts by 50%, and by Digital Business Acceleration to support a corporate-wide effort to drive digital approaches deep into organizational processes.• Power BI usage grew 87% in business from 286 active users in Oct 2021 to 535 users by Sep 2022! • Tableau usage grew in business from 15 active users in Oct 2021 to 73 users by Sep 2022!• Actively managed 12,800 reports in MicroStrategy supporting 1,200 unique employees, averaging 2,700 reports accessed 46,000 times per week.• Launched MicroStrategy External Library for 1,100 resellers/distributors to automate external reporting.• Leveraged OKRs for achieving adoption of agile processes, successfully converting 100% of roadmap into Aha! and Jira while achieving 2-week agile delivery cycles.• Executive Council Panelist at October 2022 Snowflake Data Cloud World Tour.

Melbourne, Florida, Us

Led analytics modernization for Communication Services (CS), a $4B business, leveraging newly implemented Azure/Snowflake cloud technology and Blue Prism Robotic Process Automation (RPA) to achieve multi-year roadmap goals. • Established and led executive steering team for analytics to align and prioritize analytics roadmaps across CS.• Established and led new ITAR/CAS compliant Analytics practice with 7 senior data scientists and analysts.• Partnered with IT to establish key Oracle and SAP business data within new Azure/Snowflake data lake.• Drove adoption and common standards and practices for analytics tools - R, Python, Tableau, Excel.• Champion for adoption of RPA and “cognitive RPA” within CS, leveraging L3Harris Blue Prism.• Established college recruiting program to find top analytics talent at local colleges through summer internships, practicum and capstone support, mentoring, and relationships with faculty.• Established Jira ticketing and Tableau dashboards to facilitate governance and project management of backlogged requests, work in progress, and completed activity.

Melbourne, Florida, Us

Developed strategy to transform and modernize analytics and reporting practices for Communications Services Tactical Communications, a $2B business sector. Worked with business leaders to identify pain points and develop approaches to leverage centralized data, automation, and advanced analytics to reduce extensive multi-siloed spreadsheet reporting environment.• Worked with leadership and line management to document and align analytics needs.• Partnered with multiple business functions to develop multi-year Sector strategy roadmap.• Collaborated with IT to implement proof of concept technological solution leveraging Microsoft Azure, Snowflake, and Tableau to demonstrate automation of select Finance analytics.• Guided development of standard practices for using R, Python, and Tableau.• Facilitated standardized training, growing skilled Tableau analysts from 6 in April 2019 to 30 in July 2020.• Owned Tableau Site, administration, and strategy, facilitating highly successful reset of user experience.• Tableau usage grew from 192 users and 716 page views in April 2019 to 450 users and 5,750 page views.

Norwalk, Connecticut, Us

Accountable for establishing advanced analytics and data automation within Internal Audit, Internal Controls, and other Finance functions, supported by industry-standard data practices and analytics tools.• Established audit analytics team and new audit processes that leveraged Tableau to produce analytics insights from a standardized Oracle data model that was automatically updated nightly.• Results: automated analytics and process changes substantially transformed 8 audit areas via outlier analysis and rules-based risk scoring of individual transactions for travel and entertainment, treasury cash disbursements, revenue recognition, assets and billing, accounts payable, machine connectivity, supplies ordering, and general financial reviews.• Frequency of audits improved from once every two years to quarterly (4x/year), completing 32 audits annually.• Cycle time to perform audits was reduced from 3 months to 2 weeks.• The number of auditors required per audit was reduced from 2 or more to only 1.• The scope of transactions audited grew from a few manual samples per audit to 100% of period transactions.• Insights were communicated via formal quarterly audit reports to executive management and the Board of Directors Audit Committee.• Collaboration with the business allowed automated analytics to be used for business/operational needs.• In support of Xerox Corporate split into Xerox and Conduent in 2016, developed and executed strategy for implementing Internal Audit analytics practice for Conduent, Inc. Established offshore team in Manila, Philippines with new processes and revised templates that leveraged offshore analytics talent.• Established recruiting pipeline through University at Buffalo, achieving “2017 New Recruiter of the Year” award.• Co-presented highly rated “Data Analytics at Xerox: A Journey from Idea to Reality” with Xerox Chief Audit Executive at the 2017 Governance and Risk Management ISACA and IIA national conference.

Norwalk, Connecticut, Us

Senior manager with oversight for Business Intelligence, applications development, and IT systems consolidation for Global Customer Services Delivery, a multi-billion-dollar service organization for the U.S., Europe, and Canada.• Transformed business-IT relationship to support “Forrester-recommended approach” to analytics where IT manages the data and tools, and business teams build analytics as required.• Cost and cycle time per report generated reduced from $100K and six months to a few days.• Established new governance and prioritization processes aligned with industry Business Intelligence Competency Center practices. Performed annual IT strategy and funding reviews for business operations.• Consolidated multiple reporting operations performed across U.S., Canada, and Europe, significantly reducing the number of reports while increasing accuracy and standardization.• Reduced the portfolio of reporting applications supported from 150 to 25, leveraging Microsoft BI, SharePoint, and Tableau to drive consolidations and efficiencies. Championed Tableau as the Xerox standard for analytics.• Established Tableau as the standard for go forward analytics & reporting, supported by an Oracle data warehouse that automatically pre-rendered data into standard metrics for use by the Xerox Services business.• Created analytics consulting service where analysts would temporarily join business teams to provide insights.

Norwalk, Connecticut, Us

Responsible for managing reporting and data analytics operations within United States Technical Services – a $2B organization.• Developed multi-year strategic roadmap for BI based on Gartner Group and Forrester best practices.• Transformed operations, reducing IT costs by $2.7M annually over three years by consolidating applications, eliminating non-value-add processes and activities, and revamping projects to reduce overlap across deliveries.• Deployed new analytics and prototyping consultancy whose mission is to help business teams tie their business processes to data generated by their results. Solutions leveraged Oracle, Excel, SharePoint, and Esri mapping.• Managed $15M annual IT applications budget, restructuring BI and non-BI solutions, and maintaining costs from 2010 to 2013 while retaining existing capabilities.

Norwalk, Connecticut, Us

Led multiple Lean Six Sigma DMAIC/DMEDI projects that achieved significant process improvements in overtime management, knowledge base usage, post-sale remote support, Business Intelligence, and technology adoption. Managed LSS Project Portfolio, providing oversight and guidance to 100+ Black Belt projects. Mentored new Black Belt candidates and Six Sigma Green Belts. Achieved LSS Black Belt certification – January 2009.

Norwalk, Connecticut, Us

Established Remote Services back office capabilities, leveraging Xerox proprietary Device-Centric Services™ to connect Xerox networked products to service and engineering teams for diagnostic, e-service, and level 3 support solutions. Led global delivery and integration of solutions, working with teams in the U.S., Canada, Europe, Asia, and Australia at all levels of the corporation. Successfully fostered cooperative working relationships among groups with conflicting interests and negotiated annual investment value propositions for all operations, aligning investments to specific business objectives and financial cases. Accountable for end-to-end IT technology strategy and delivery, managing annual multi-million-dollar budgets. Remote Services evolved into a critical corporate strategic platform that touched every part of the company, leveraging terabytes of data across multiple applications, from service to sales to engineering. • Overcame significant past challenges to successfully converge multiple redundant and "legacy" remote services technologies into single solution based on Xerox Device-Centric Services™.• Implemented successful agile-iterative and global cross-organizational project management processes.• Oversaw implementation of new remote services-based solutions that blended machine data with established back-office systems and processes.• Remote Services solutions included sever interface to Xerox products (BEI WebLogic), machine data warehouse (Oracle) for structured data, a multi-terabyte storage for unstructured data, and anew “Command Center” application to blend back-office service call data, customer survey data, and machine data to provide a 360-degree view of a machine’s status. For the first time, service and engineering used the same tools to manage customer issues.• Directly negotiated vendor contracts for technologies that supported remote services as well as offshore support contracts.

Norwalk, Connecticut, Us

End-to-end accountability for eBusiness landing pages, including strategic development of value propositions, project management, deployment, and business case achievement. Managed search engine, including strategy, keyword management, and web page design. Managed customer services (“eCare”) initiatives for FSMA, Automatic Meter Reads, and Order Status web experiences. • Successfully led cross-organizational effort to reduce canceled service contracts by delivering a web-based solution that intercepted FSMA cancel requests and re-routed them to sales. Achieved a 15%reduction in FSMA cancels, yielding ~$5.5M of annual P&L savings.• Leveraged Rapid Application Development and iterative methodologies within projects delivered, and sponsored templatization effort to establish as a standard organizational practice.• Restructured customer meter reads site in 60 days, using rapid application development techniques, resulting in on-time deployment, zero critical issues, and a substantially lower development cost than other dot.com projects at the time.

Norwalk, Connecticut, Us

Engagement manager for a portfolio of e-business projects, within a fast-paced CMM Level III-certified software development organization. Projects conformed to CMM Level III standards, Xerox Time-to-Market processes, and zero-based budgeting requirements. Portfolio included Office of the General Counsel Patent and Litigation Management, Project Applications Portfolio, Customer Satisfaction Survey Administration Tool, Corporate Risk Management and Insurance Reference applications.• Delivered web-based patent management tool which allowed Office of General Counsel to effectively track and manage patent applications from start to finish.• Delivered new Customer Satisfaction Survey tool which allowed employees to build, administer, and report surveys completely on the web for the first time.• Key leader in branding the organization as “SMART Solutions” – an internal competency that centralized and standardized development of internal web solutions for Xerox based on zero-based-budget principles, adherence to core Xerox design and coherence standards, and strong business case support.

Norwalk, Connecticut, Us

First line manager, responsible for managing schedule, processes, and communications for major global systems project intended to retire several large and complex legacy service systems. Coordinated schedules and communications between multiple IT and service teams in U.S., Canada, Europe, Australia, and South America. Introduced project management software with critical path, Pert charts, and Monte Carlo risk analysis. Also responsible for driving CMM Level 3 and Xerox Time-to-Market processes.

Norwalk, Connecticut, Us

Responsibilities included annual strategic planning, financial analysis and reporting, and implementation of projects for United States Customer Operations Information Management. • Owned and managed adoption of CMM and Time-to-Market project processes, including measures, toll gate management, value proposition assessments, and communications. • Developed an analytics solutions ecosystem that pulled data from multiple source systems into centralized Hyperion, Oracle, and MS Access databases, and applied automation logic to create standardized metrics that were consumed in MS Excel dashboards.

Bs, Finance

Mba, Marketing, Information Management