Michael Caine Email & Phone Number

Mid-Atlantic

Oversee restaurants in the DMV and Philly Markets

Managed 12 locations to ensure that profitability, execution, and customer service experiences are maintained. This is done through coaching and performance management of each store manager.Currently operating $13M in sales annually, while exceeding targets for Controllable and Total Contribution.Opened 3 new locations, including the first drive thru and mall kiosk in market. Through planning and strong communication, all locations opened smoothly and consistently hit sales goals immediately after opening.Ensure district meets or exceeds revenue and profit plan through proactive management of costs, as well as coaching managers on how to drive their business through activities inside and outside of their stores.Created Store level scheduling process to create a better work environment for the employees while reducing administrative tasks on the store managers.Member of national team to redesign scheduling systems to upgrade current toolsWorked on Regional Project team to reduce overall turnover of hourly positions. Created plans that included setting Regional expectations for District Managers, as well as increasing knowledge and ability of store managers.Responsible for training 3 District Managers, 1 Regional Director, and 1 District Manager for the Licensed business function. Additionally, worked as mentor in the region for 2 store managers on bench for promotion, and developed one store manager to bench for District Manager.Responsible for rolling out various programs to the market including: Cash Management for the Region, Brewed Coffee Routine pilot, and new beverages pilot.

Operated store with annual revenues of $2M; store had highest revenues in New England.Managed team of 25 employees to ensure all were properly trained and executing all standards involved with daily operations and promotion roll outs.Drove customer service by regularly assessing the customer experience through interactions, observations, as well as company assessments. Averaged scores of 95% or greater on secret shopper programs.Increased overall sales in both locations by 20%. Used community involvement from local charities to involvement in local Chamber of Commerce to drive new traffic in to stores.Opened first 24 hour location in the Northeast and worked with store managers and district managers throughout NYC to assess and then prepare their stores for the same opportunity.As an MCM, Trained 1 District Manager, 2 Store Managers, and 3 external Assistant Managers. Additionally, developed 3 Assistant Managers to Store Managers and 6 Shift Supervisors to Assistant Managers.

Ensured overall productivity and profitability through management of drivers and how they execute their role.Through use of dimensional weighing, and setting new standards of operation, was able to lead drivers to increase revenues by 7%.Learned management in a union shop that included coaching and performance management through expectations set between management and the Teamsters Union.

Yawgoog Scout Reservation

Trained and coached staff of 12 to meet all Health Department and National Scouting policies.Prepared and served meals for 600 scouts and leaders for 3 meals a day/6 days per week.Worked with children with dietary restrictions to write additional menus to support balance of nutrition while considering allergy or religious restrictions on ingredients. Assisted in training cooks and baker in 3 other kitchens throughout the camp with similar size meal service.