Michael Chamberlain Email & Phone Number

• Mentored, monitored, delegated, and acted as a point of escalation for the Support Team to promote the success and standardization of processes.• Provided leadership and directly manage the team’s resources, which includes team direction, day-to-day activities, setting team priorities and workflows for the day/week, team processes, coaching, and mentoring.• Identify areas of improvement and assisted with the creation and implementation of best practices and policies for the team.• Administered employee performance reviews.• Approved PTO and expense requests; manage work schedules and coverage calendar for the team IT Support relating to issues with the internal systems and network infrastructure.• Timely and effective administration, maintenance, network services, and support services for: Microsoft related technologies: Windows Server, SharePoint, Microsoft Office Suite 365.• Managed Virtualization technologies including VMware and Microsoft applications.• Network services infrastructure including DNS, DHCP, IP Address Management, VPN, and Firewalls• Supported Remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review vSphere and Virtual Machines• Assisted with design, implementation, and administration of: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing & switching, and firewall security in collaboration with appropriate internal resources.• Maintained hosted and cloud solutions for customers utilizing technologies that meet their requirements.• Assisted with implementation and maintenance of disaster recovery solutions in collaboration with the Security Department.• Provided timely and effective communication with customer including incident progress statuses and updates, notification of impending changes or planned outages.• Managed workstation and printer deployments.• Managed technical projects.

City Of Dunwoody

• Mentored, monitored, delegated, and acted as a point of escalation for the Support Team to promote the success and standardization of processes.• Identify areas of improvement and assisted with the creation and implementation of best practices and policies for the team.• Timely and effective administration, maintenance, network services, and support services for: Microsoft related technologies: Windows Server, SharePoint, Microsoft Office Suite 365.• Managed Virtualization technologies including VMware and Microsoft applications.• Network services infrastructure including DNS, DHCP, IP Address Management, VPN, and Firewalls• Supported Remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review vSphere and Virtual Machines• Assisted with design, implementation, and administration of: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing & switching, and firewall security in collaboration with appropriate internal resources.• Maintained hosted and cloud solutions for customers utilizing technologies that meet their requirements.• Assisted with implementation and maintenance of disaster recovery solutions in collaboration with the Security Department.• Provided timely and effective communication with customer including incident progress statuses and updates, notification of impending changes or planned outages.• Managed workstation and printer deployments.• Managed technical projects.

Atlanta, Georgia, United States

• Provided Tier 2 Support for medical clinics in GA• First point of contact for all hardware and software related issued reported from all VillageMD locations as well as remote teams.• Built and configured Windows and Apple laptops, printers and other peripheral hardware.• Educated employees on security best practices and provide guidance on productivity and collaboration software.• Supported all network related areas, such as Wi-Fi, VPN, phones, video conferencing and requests coming from remote offices.• Managed User Lifecycle Activities in OneLogin, Active Directory and Office 365.

• Provided Tier 2 Support for medical clinics in GA• First point of contact for all hardware and software related issued reported from all VillageMD locations as well as remote teams.• Built and configured Windows and Apple laptops, printers and other peripheral hardware.• Educated employees on security best practices and provide guidance on productivity and collaboration software.• Supported all network related areas, such as Wi-Fi, VPN, phones, video conferencing and requests coming from remote offices.• Managed User Lifecycle Activities in OneLogin, Active Directory and Office 365.

Alpharetta, Georgia

• Supported network infrastructure of 17 warehouses across the U.S.• Designed and deployed functional networks (LAN, WAN, SDWAN).• Configured and installed software, servers, routers, and other network devices.• Monitored network performance and integrity.• Resolved escalation issues from Support Staff.• Automated tasks and monitor their effectiveness.• Mentored team members on technical issues.• Created, oversaw, and tested security measures.• Communicated with users when needed.• Maintained complete technical documentation.• Suggested improvements to network performance, capacity, and scalability.

Douglasville, Georgia, United States

Provided Tier 1 and 2 support for employees at 13 warehouses across the U.S. Streamlined the repair process of RF Equipment which Increased visibility and held management responsible for loss saving the company replacement costs. Created the process of storing needed IT Equipment at remote sites to minimize production down time. Increased moral between employees and the IT Department eliminating the dread of calling the Help Desk.