Mike Dunn Email & Phone Number

Houston, Tx, Us

Managed all aspects of an IT Professional Services organization. Provides senior level technical support to clients. Conducts network and security assessments for potential and existing clients. Responsible for all network, server and storage operations, email, cyber security, end user support, telecommunications, asset management and much more. Ensures proper functioning of the organization's information systems and recommends and makes system upgrades as necessary. Assists clients in better utilizing technology to improve the efficiency and productivity of the clients business. Keeps computer equipment, hardware, and software up-to-date to meet organizational needs of our clients and internal systems. Develops disaster recovery and data backup policies and procedures and tests regularly to ensure best protection from both natural disasters and cyber threats. Identifies issues and appropriate courses of action to maintain maximum up-time for each of our clients and internal systems. Regularly coordinates with vendors on various projects. Provides training to both technical staff and end users. As a Microsoft Partner, has extensive knowledge of the Microsoft 365 and Azure cloud infrastructure and systems. Researches and oversees implementation of new equipment and technologies. Supports and maintains user account information including rights, security and systems groups. Responsible for the coordination and completion of client projects. Understands the importance of gaging the conversations with staff and end users based on their technical understanding. Responsible for the design, planning, coordination and completion of client IT projects.

Manages the day to day operations of the information technology department in accordance with organizational policies and goals. Responsible for server operations, email, security, end user support, telecommunications, and asset management for all offices. Provides senior level technical guidance to members of management as well as other users. Ensures proper functionality of the organization's information systems and recommends upgrades as necessary. Helps the company fully utilize the technology available to improve efficiency. Conducts regular network and security assessments. Identifies issues and appropriate courses of action. Researches and oversees implementation of new technologies. Maintains all corporate systems, applications, security, and network configurations. Supports and maintains user account information including access rights, security and systems groups. Responsible for the design, planning, coordination and completion of corporate IT projects. Developes Disaster Recovery planning procedures for all IT systems.

Assists in the management of the day to day operations of the information technology department in accordance with organizational policies and goals. Responsible for server operations, email, security, end user support, telecommunications, and asset management for all offices. Provides senior level technical guidance to members of management as well as other users. Ensures proper functionality of the organization's information systems and recommends upgrades as necessary. Helps the company fully utilize the technology available to improve efficiency. Conducts regular network and security assessments. Identifies issues and appropriate courses of action. Researches and oversees implementation of new technologies. Maintains all corporate systems, applications, security, and network configurations. Supports and maintains user account information including access rights, security and systems groups. Responsible for the design, planning, coordination and completion of corporate IT projects. Develops Disaster Recovery planning procedures for all IT systems.

San Antonio, Tx, Us

Works in partnership with the sales team to provide sound technical solutions and provide exceptional customer service. Gathers customer requirements, evaluates current customer environment and needs, and provides complex technical configurations using both Mobius products and services as well as products and services from partner companies and vendors. Coordinates product demonstrations as needed. Acts as a technical resource in the creation of statements of work and the implementation of proposed solutions. Certifies the work being done by others. Mentors junior solutions architects and system engineers and assists them with their customer and internal administrative duties. Attends technology conferences and classes to stay current with the latest technology offerings and certifications. Specializes in the following software and hardware solutions: Microsoft Active Directory, Exchange Server 2007/2010, SharePoint 2007/2010, VMware ESXi/vSphere/vCenter 3.5/4.0/4.1, HP Rack Mount and C Class Blade Servers, HP Storage and HP Software.

San Antonio, Tx, Us

Works in partnership with the sales team to provide sound technical solutions and provide exceptional customer service. Gathers customer requirements, evaluates current customer environment and needs, and provides complex technical configurations using both Mobius products and services as well as products and services from partner companies and vendors. Coordinates product demonstrations as needed. Acts as a technical resource in the creation of statements of work and the implementation of proposed solutions.

Houston, Tx, Us

Manages the worldwide server infrastructure of the information technology department in accordance with organizational policies and goals. Responsible for server operations, email, security, end user support, telecommunications, and asset management for all offices in North America, Europe, Asia and the Pacific. Provides senior level technical guidance to the rest of the IT Department as well as over 150 users. Ensures proper functionality of the organization's information systems and recommends upgrades as necessary. Helps the company fully utilize the technology available to improve efficiency. Conducts regular network and security assessments. Identifies issues and appropriate courses of action. Researches and oversees implementation of new technologies. Develops and maintains all corporate systems, applications, security, and network configurations. Supports and maintains user account information including access rights, security and systems groups. Responsible for the design, planning, coordination and completion of corporate IT projects. Leads the Disaster Recovery planning for all corporate IT systems. Reports to the Vice President of MIS/IT. Active Directory Manager - Manages Active Directory infrastructure. Responsible for evaluating current user logon security policies and recommending policy changes. Troubleshoots network access problems and implements network security policies and procedures. Protects against unauthorized access, modification, or destruction of organization’s systems. Reviews, analyzes, and evaluates information technology systems operations and recommends changes and upgrades. Exchange 2007 Manager - Manages and maintains the organization's Microsoft Exchange 2007 email systems. Monitors server performance and mail routing. Maintains security levels. Monitors existing messaging infrastructure and server usage, ensuring proper working order.

Houston, Texas, Us

Active Directory Manager - Manages Active Directory infrastructure. Supports and maintains user account information including user rights, security and systems groups for entire organization. Responsible for evaluating current user logon security policies and recommending policy changes. Troubleshoots network access problems and implements network security policies and procedures. Protects against unauthorized access, modification, or destruction of organization’s systems. Reviews, analyzes, and evaluates information technology systems operations and recommends changes and upgrades. Exchange Manager - Manages and maintains the organization's Microsoft Exchange email systems. Monitors server performance and mail routing. Maintains security levels. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Developed upgrade plan for Exchange 2007. Storage Manager - Manages enterprise storage systems. Evaluates the organization's data processing and storage needs and develops long-term plans to meet business requirements. Implements policies for network storage system troubleshooting, updating and general maintenance. Documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models and upgrades. SharePoint Administrator - Maintains SharePoint (MOSS 2007) website. Maintains project management server (Microsoft Project Server 2007), asset management database, knowledge base, documentation library and secure password database, etc. Recommends and implements upgrades, patches, and new applications and equipment for SharePoint infrastructure. Provides technical support and guidance to users.

Provides senior level technical support to over 100 remote clients. Conducts network and security assessments for potential and existing clients. Provides regular outsourcing of the information technology department for 3 to 5 clients each week in accordance with organizational policies and goals. Responsible for network operations, email, security, user support, telecommunications, and asset management. Ensures proper functioning of the organization's information systems and recommends and makes system upgrades as necessary. Assists business operations personnel in utilizing technology to improve the efficiency and productivity of the clients business. Keeps computer equipment, hardware, and software up-to-date to meet organizational needs of our clients. Develops disaster recovery policies and procedures. Identifies issues and appropriate courses of action to maintain maximum up-time for each of our clients. Researches and oversees implementation of new equipment and technologies. Supports and maintains user account information including rights, security and systems groups. Manages other technicians in the support of over 1500 users. Responsible for the coordination and completion of client projects. Developed and maintains corporate SharePoint (MOSS 2007), Live Communications, and Groove services.

Houston, Tx, Us

Manages the corporate side of the information technology department in accordance with organizational policies and goals. Responsible for network operations, email, security, user support, facilities, telecommunications, and asset management. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Helps business operations utilize technology to improve efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Identifies issues and appropriate courses of action. Researches and oversees implementation of new technologies. Develops and maintains all corporate systems, applications, security, and network configurations. Supports and maintains user account information including rights, security and systems groups. Responsible for the coordination and completion of corporate projects. Reports to the Director of IT. Security Management - Responsible for developing and implementing security policies and procedures, including disaster recovery, general office security, database protection, and network and physical access control systems. Manages IT security to ensure that all applications are functional and secure. Manages all security systems for telecommunications, and voice systems. Ensures network (LAN/WAN, telecommunications, and voice) security access and protects against unauthorized access, modification, or destruction. Facilities Management - Assures the optimal functioning of building systems including mechanical, fire/life safety, etc. Oversee contractors for general facilities maintenance entailing. Acts as a liaison between organization and building management.

Madison, Wi, Us

Key member of a team of 5 senior engineers providing support to over 3,000 users, over 300 servers and over 100 networks statewide. Install, configure and troubleshoot servers, network infrastructure, connectivity, and user workstation components. Collaborate on a daily basis with a wide array of individuals including government staff members, management and cross-disciplinary IT staff. Provide second-tier phone support for all Consolidated Court Automation Programs (CCAP). Interface with vendors in procuring, testing and coordinating maintenance/upgrades of hardware and software. Act as consultant and subject-matter expert in the analysis and support of automated computer systems. Create, update and ensure users adhere to computer/user/data/LAN security policies. Develop and implement critical server backup and disaster recovery procedures. Perform duties as backup administrator. Responsible for maintaining critical court system records as well as ensuring the security of all data. Maintain web applications. Monitor and track all technical issues as well as server/network performance. Maintained Citrix server deploying remote network connections and applications to users throughout the state. Spearheaded development and implementation of new software programs used by 3,000+ across 100+ networks; developed training and support documentation for all software packages deployed statewide.  Orchestrated comprehensive conversion/upgrade of entire IT infrastructure for all court system offices statewide including Court of Appeals and Supreme Court. Steered deployment, support and upgrades for over 100 production SQL relational-database servers. Demonstrated outstanding ability to resolve complex technical issues with little-to-no supervision, often working in remote locations.

Madison, Wisconsin, Us

Coordinates all ground handling and servicing of sophisticated technical aircraft systems. Supervised efforts of several team members as senior-level technician. Delivered regular reports on aircraft operational readiness.

Randolph Afb, Tx, Us

Coordinated maintenance, repair and inspections of sophisticated technical aircraft systems. Supervised efforts of several team members as senior-level technician. Operated and ensured optimal functionality of computerized maintenance-tracking systems. Provided help desk support for WAN. Coordinated network security, backup and disaster-recovery efforts. Delivered regular reports on aircraft operational readiness and progress of maintenance efforts to upper management. Selected out of group of 500 as sole individual to receive early promotion.  Recognized with several awards and commendations for exemplary performance.

Aerospace Technology; Electronic Technology

Computer Systems Administration

Education record