At Calix, we have dedicated over 11 years and invested over $1 billion in building the only cloud/software platform in the broadband industry. This groundbreaking platform empowers even the smallest broadband service providers to surpass their legacy telco, cable, and consumer giant competitors.Our transformation has also yielded positive results for our investors. During my first full year in 2017, we faced significant challenges. We experienced an operating income of (-$81 million) and burned cash at a rate close to (-$62.8 million) for the year. Margins were in the range of approximately 30%, with about 70% of revenue coming from five unhealthy customers. Our Glassdoor rating was at 3, with a referral rate of 50%, and our market capitalization reached a low of ~$250 million in August 2017.As of April 2023, we have transformed from a hardware-centric company into a cloud/software platform company, achieving outstanding results. We have consistently achieved annual growth rates of 25% or higher for the past three years. Our cash flow has turned positive, with $250+ million in cash reserves. We are now profitable, continue to expand margins and have zero debt. In recognition of our success, we were added to the S&P400 midcap in December 2021. Most important, over the last 18 months, we have won 28 culture awards, including being named "Best Place to Work in the Bay Area (Silicon Valley - SF)" in 2023. Our Glassdoor rating stands at an exceptional 4.9/5. Furthermore, our stock price has experienced significant growth and in 2023 we will do what 1 in 400 do, organically cross $1B in revenue.We are scratching the surface of our potential. With our robust platform in place and our team fully equipped to support our broadband service provider customers, the opportunities for further success and growth are abundant.Join us at Calix as we continue our journey toward reshaping the industry and empowering our customers to thrive.

Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our CSP customers utilize real-time data and insights to simplify their business and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty and revenue creates more value for their business and community. All of this is made possible by our award-winning team and culture, recognized by Comparably for diversity and leadership while achieving a 4.7/5 and a 96% recommendation rate on Glassdoor (We are hiring!)I am privileged to lead the operations of Calix, including research and development for our cloud and software platforms as well as the design, manufacturing and distribution of all Calix products and platforms, and the field team that guides service providers of all sizes to simplify, excite and grow their business (Marketing, Sales, Support, Services and Customer Success)

Calix cloud and software platforms enable communications service providers (CSPs) of all sizes to innovate and transform their business. Our CSP customers utilize real-time data and insights from Calix platforms to simplify their business and deliver experiences that excite their subscribers. This enables the CSP to grow their business through increased subscriber acquisition, loyalty and revenue, thereby increasing the value of their business and contribution to their community. I have the privilege of leading the teams that enable client transformations include Revenue Edge Products (Cloud, software, systems), Product Operations (Product design, manufacturing, and supply chain), and the Field (Sales, Marketing, Customer Success, Support and Professional Services).

At Calix we are enabling service providers, of all sizes, to leverage insights enabled by cloud and software platforms to deliver the ultimate subscriber experience. We are a team that enables service providers to truly transform and our customer success stories prove - it is working. I have the good fortune to lead the teams responsible for the manufacturing, design and distribution of the product that the platforms work with and the field team that leads our customer through the transformation journey (Marketing, Sales, Support and Customer Success)

Calix helps clients of all sizes transform subscriber experience and the performance of their business. Starting with Marketing and Support Cloud, we coach our clients to leverage realtime behavioral analytics and consolidated insights to acquire, delight and grow their subscriber base. It is not uncommon for a Marketing Cloud customer to gain a 100% ROI on their cloud investment with their first marketing campaign, and for a support cloud customer to see a double-digit jump in satisfaction accompanied by even greater monthly operational savings.Next, we coach our customers on how to move from legacy systems to next-generation cloud and software platforms. With more than $600M invested in our subscriber and network platforms, Calix enables clients to deploy platforms that deliver new services every quarter with nominal integration effort while leveraging advancements in machine learning, AI and the cloud to elevate subscriber experience while simplifying their business.I lead the team responsible for all customer interactions, which includes the CRO, CMO, SVP of Global Services and Customer Success. Together we are helping our customers achieve their strategic goals and win their markets.

Led the transformation of the Global Customers Success and Services team that manages the commercial business unit strategy and execution globally driving upsell, adoption and renewal (Across $3B business). Delivered a +700% increase in customer reach and a +75% increase in employee productivity while doubling services revenue and achieving a double-digit reduction in attrition.

シニア バイス プレジデント、セールス グロース ＆ カスタマーサクセス、サービス & アライアンス、JAPAC: パートナー、カスタマーサクセス アンドグロース 総責任者 Based in Tokyo leading the APAC-Japan team that is responsible for our customer's breakout success and sales growth with VP leaders in Japan, Singapore (APAC/GCR/India) and Australia/NZ.Managed a 9-figure base of customers with our success, professional services and partner teams. We lead clients from when they first consider our solutions within their business during the sales cycle, through implementation and facilitating their success and growth with the Salesforce.com platform. By rebuilding the leadership team, improving how we operate with customers and working as a AP-J team we were able to drive down attrition 40%, while growing services double-digit YoY and significantly increasing client opportunity through this customer-centric and success orientated approach.In 2012 the Asia/China team was awarded top Customer Success and Partner team globally. In 2013 the Australia/ANZ team was awarded top Customer Success and Partner team globally.

Operated as Salesforce.com's board member advising on strategy and corporate execution as the team grew from a 20 to 200 consultant practice.

Led the successful turnaround of Bell Mobility’s 775 person, $900M small, medium and enterprise wireless business sales, consumer direct sales, professional services and private radio business. • Led the team to 8 consecutive quarters of double-digit growth at 7X the market pace after 5 years of decline, +21 increase in customer satisfaction and 37% in productivity. The team's transformation led to sustainable success, as it continues to this day.• President of the private radio business unit responsible for all elements of the business; product and solutions, engineering, support, marketing, partnerships and sales. Led the team to build a comprehensive growth strategy which is delivering record top and bottom line results.• Built a winning organizational culture with the new leadership team which focused on individual performance and career success, teamwork, transparency, recognition and a coaching culture.• Full control of 9 figure P/L. Led significant operational change around product and solution selection, process automation, customer insight, compensation and customer care with significant innovation on the Salesforce.com platform.• Active contributor beyond day to day mandate; executive sponsor for BCE corporate mentoring, multiple speaking engagements such as 2010 Sales Leadership Conference (US), Leading a Sales Transformation at 2011 Sales 2.0 conference and extensively quoted in IDCs whitepaper “Top Actions Items for a new VP of Sales” (2012, #232588).

Led Microsoft UK's Enterprise and Channel business of Media, Cloud-SaaS services, Video and Enterprise software with Telco, Cable, Hosters (Cloud-SaaS), Media & Entertainment customers and partners.• Led the turnaround from a $158M, -4% YoY declining organization to a $210M, +33% growth business during one of the most challenging times - the global economic collapse of 2007/08. • Coached the team to dramatically improve customer and partner satisfaction delivering +42% NSAT• Focused on building a great team, improving employee morale by +22% and operationally overachieving on business unit’s balanced scorecard.• Active industry leadership speaking at conferences such as such as Evolving Next Generation Business Models Conference (Munich), Financial Times Conference (London), Telco 2.0 conference (London) and a myriad of analyst/press interviews• Member of Microsoft's high potential leadership program.

Led Microsoft Canada’s Enterprise and Channel business of Media, Cloud-SaaS services, Video and Enterprise software with Telco, Cable, Hosters (Cloud-SaaS), Media & Entertainment customers and partners.• Rebuilt the team delivering +218% growth which shifted revenue from $43M to $94M annually.• Transformed the customer and partner experience delivering +27 improvement in satisfaction (NSAT)• Awarded Communications Sector Worldwide Leader of the Year (2007) due to people, revenue, customer and operational excellence.• Member of Microsoft's high potential leadership program.

Led a sales and services team at a Top 5 Canadian bank. Grew the team from 4 people and $4M in revenue to 62 people and $25M annually while delivering the highest levels of customer satisfaction.Awarded Enterprise Partner Group Sales Excellence award (2X), Canadian Circle of Excellence. Member of Microsoft's high potential leadership program.

Led the team responsible for the Canadian / US Federal market. Grew the business from $200K USD to $10M USD annually,

Grew sales revenue from $800K to $12 Million annually in two years. Awarded National Account Executive of Quarter multiple times.

Multi-year President's Club winner delivering 330% of quota by tripling the monthly business.