Michael Wegmueller Email & Phone Number

Basel, BS, CH

Kaiseraugst, Aargau, Switzerland

Defining the product strategy of the E2E Support Framework, accountable for the for design, governance, sustainment and its adoption aligned with the ASPIRE roadmap for new and existing customers, and eventually beyond to become the support framework of choice. Streamlining and simplification of support processes, architecture and support tools is key to.

Kaiseraugst, Aargau, Switzerland

Working in the Roche Services & Solutions (RSS) Incubator to onboard new services for RSS in a fast, and agile manner. Provide functional expertise and leadership to build the right solutions for our partner's offering sustainable services covering the full breadth of RSS Services.

Kaiseraugst / Basel

Kaiseraugst

- Lead a global team providing process support and guidance to all of Group IT- Responsible for the operational management of the Incident and Request Management process globally within Roche Group IT- Continually improve Incident (IM) and Request (RM) management process by collecting pain points from stakeholders and process actors- Drive site process.

Basel Area, Switzerland

- Responsible for the operational management of the Request Management process globally- Continually improve RM process by collecting pain points from stakeholders and process actors- Drive site process improvement initiatives to raise usage / awareness of request management resulting in an efficient implementation.- Define set of KPIs to manage and.

- Leading process improvement and harmonization activities and aligns processes cross functionally - Owns KPI and measurement definition and analyzes the process capability of the organization - Defines a Metrics framework, key metrics and data collection mechanisms - Provides guidance on how to define and deploy processes and accounts for the success of.

Basel Area, Switzerland

- Partner with the Regional Finance, Human Resources, and Supply Chain customers to understand their new requests and the impact to the SAP support organization.- Estimate the resulting demand and translate it into capacity plans- Aligning with the Demand Managers from the other Regional Teams within the Department, as well as the Global Supply Chain Team.

• Provide support to more than 20 sites in EMEA / CEMAI
• Ensure system availability for approx. 5000 SAP ERP and 1000 SAP BW users
• Leading a team of 4 directly reporting team leads / service managers with overall approx. 25 team members
• Additionally manage authorization, development and monitoring services out of Warsaw SSC with about 20 FTEs
• Manage a virtual team in 3 different sites, Basel, Madrid and Warsaw
• Ensure the right people are in the right jobs having the correct skills to appropriately support the business

• Leading team of 15 directly reporting team members
• Manage virtual team in 7 different sites and different time zones
• Ensure the right people are in the right jobs and develops individual contributors and first-line managers
• Create an environment of teamwork within area and across the wider area
• Based on operational plans, set clear targets, plan, organize and monitor team performance
• Driving efficiency by utilizing globally defined best practice processes for IT operations

• Own the Incident Mgmt process and supporting documentation on IT Infrastructure level
• Develop the next generation Incident Management process for IT Infrastructure level
• Strategic alignment of Incident Management to business requirements
• Establish and manage the governance framework for Incident Management
• Develop mid and long term strategies to continually improve the process
• Support and coach IMs (Application support areas) in implementing ITSM Projects & achievements

• Conduct Project Kick off workshops
• Lead process harmonization workshops
• Responsible for project documentation and ensure it meets validation requirements
• Designing the deployment of the Service Desk solution to sites globally, mainly the Service Desk organizations
• Coordination for rolling out global support processes to top 16 sites
• Performing and coordinating the training to local IT service providers for the HP Service Desk solution

Swiss Diploma, Business Informatics

Business Information Technology

Certificate, Organisational Science