Michael Weigel Email & Phone Number

Tigard, Oregon, United States

Installing security camera, network interconnection to edge device to CPE. Network integrity verification, AP and phone interconnections.

Canby, Oregon, United States

Conduct detailed analysis of company's current technology being used and future technology needs. Draft a long-term technology plan to execute new technology for the business as it grows. Maintain hardware and software upgrades for business equipment. Strategize and build an online store front from concept to actual paying customers. Secure network.

Tigard, Oregon, United States

New business startup that specialized in personal laser engraving. This type of business was to help supplement other screen printing and embroidery businesses. Had to close due to pandemic

Portland, Oregon Area

• Managed and drove all aspects of training and development for front line staff, field technicians, phone agents, field agents and other trainers on XFINITY Home, Business Voice Edge,policies, procedures and operational.
• Utilized ADDIE (Analyze, Design, Develop, Implement, and Evaluate) model, SAM (Successive Approximation Model) and ISD (Instructional Systems Design) in all training development processes.
• Collaborated with engineering, vendors, back office support, enterprise solutions, marketing, legal, compliance, sales team, and other departments to gather information for new product launches.
• Drove the creation and implementation of training materials, training curriculums, strategic planning, and re-training assessments to maximize use of training funds.
• Conducted regular performance assessments of trained staff in order to assess and evaluate performance; identified and addressed areas of weakness or those in need of improvement.
• Consulted with business partners to ensure that training programs met established business objectives.

Portland, Oregon Area

• Charged with providing the training and development of newly hired staff, to include the facilitation of a 12-week training program that included training modules on general safety, ladder handling, product knowledge.
• Developed and created training curriculum and methodologies utilizing ADDIE Methodology in a LMS (Learning Management System) environment.
• Provided DVR training for field technicians and call center staff; designed/implemented training content.
• Partnered with vendors, engineers, legal and business unit teams to help launch new products.
• Coordinated/facilitated Comcast Digital Voice training for field technicians; created and built a functional lab environment for field technicians and content on how digital voice worked inside homes via ADDIE.
• Implemented continuous evaluations of course materials in order to update content in real-time.

Tigard, Oregon, United States

Created and deployed Enterprise training content for front line employees.

Portland, Oregon Area

• Led the installation and maintaining of cable services at residential sites utilizing knowledge of video, high speed internet and digital phone services. Facilitated informal trainings to supervisors, managers and.
• Delivered education on the differences between QPSK and QAM to field technicians and supervisors throughout the local market; shared efficiencies identified while working with other field technicians.
• Supported junior field technicians with all aspects of networking; helped call center support teams in Digital Telephone Service activations in customer homes.
• Conducted the troubleshooting and repair RF and telephone wiring; provided customer education on products and services.
• Worked with complex billing system to ensure services at customer accounts were not affected due to improper billing codes; maintained and updated database of known issues for field technicians.
• Worked with supervisors and dispatch to help maximize field technician’s utilization with routing; improved routing process for dispatch.

Minority Business Executive Program, Business Administration And Management, General

Computer Engineering

Communications W/Certificate In Training & Development