Installing security camera, network interconnection to edge device to CPE. Network integrity verification, AP and phone interconnections.

Conduct detailed analysis of company's current technology being used and future technology needs. Draft a long-term technology plan to execute new technology for the business as it grows. Maintain hardware and software upgrades for business equipment. Strategize and build an online store front from concept to actual paying customers. Secure network connections on a local and cloud-base network. Hardware management of local PC’s, printers, AP and remote PC to meet business needs. Administered training throughout the roll-outs of new hardware and software upgrades to employees and provided on-going support to support business needs.

New business startup that specialized in personal laser engraving. This type of business was to help supplement other screen printing and embroidery businesses. Had to close due to pandemic

Managed and drove all aspects of training and development for front line staff, field technicians, phone agents, field agents and other trainers on XFINITY Home, Business Voice Edge,policies, procedures and operational strategies, while leading the creation of relevant training content, workshops and curriculum's for each group. Implemented training solutions to train other technician trainers on new content across the enterprise; successfully trained over 1,500 field technicians/staff and 30+ tech trainers.• Utilized ADDIE (Analyze, Design, Develop, Implement, and Evaluate) model, SAM (Successive Approximation Model) and ISD (Instructional Systems Design) in all training development processes. • Collaborated with engineering, vendors, back office support, enterprise solutions, marketing, legal, compliance, sales team, and other departments to gather information for new product launches.• Drove the creation and implementation of training materials, training curriculums, strategic planning, and re-training assessments to maximize use of training funds.• Conducted regular performance assessments of trained staff in order to assess and evaluate performance; identified and addressed areas of weakness or those in need of improvement.• Consulted with business partners to ensure that training programs met established business objectives. • Performed the ongoing review of existing designated training documentation and partnered with management in the evaluation of the overall effectiveness of training programs.• Designed and built new labs to support new products and current products; created content and built home security training classes and labs.• Support and maintain content after product launch for all teams through email, webinars, video conferencing, and in-person; served as an SME in digital phone and home security services.• Built new class in Advanced Commercial Voice by combining classes to reduce redundancy and save time.

Charged with providing the training and development of newly hired staff, to include the facilitation of a 12-week training program that included training modules on general safety, ladder handling, product knowledge, hands-on labs, internal policies/procedures, and conformation of learning tests. Coordinated and facilitated first aid training, CPR and Smith driving classes. Successfully training over 50 new hires.• Developed and created training curriculum and methodologies utilizing ADDIE Methodology in a LMS (Learning Management System) environment.• Provided DVR training for field technicians and call center staff; designed/implemented training content.• Partnered with vendors, engineers, legal and business unit teams to help launch new products.• Coordinated/facilitated Comcast Digital Voice training for field technicians; created and built a functional lab environment for field technicians and content on how digital voice worked inside homes via ADDIE.• Implemented continuous evaluations of course materials in order to update content in real-time.• Acknowledged as SME for residential voice and DVR technology.

Created and deployed Enterprise training content for front line employees.

Led the installation and maintaining of cable services at residential sites utilizing knowledge of video, high speed internet and digital phone services. Facilitated informal trainings to supervisors, managers and technicians on TiVo, and partnered in creating content for VOD (Video on Demand) regarding troubleshooting and installation.• Delivered education on the differences between QPSK and QAM to field technicians and supervisors throughout the local market; shared efficiencies identified while working with other field technicians.• Supported junior field technicians with all aspects of networking; helped call center support teams in Digital Telephone Service activations in customer homes.• Conducted the troubleshooting and repair RF and telephone wiring; provided customer education on products and services.• Worked with complex billing system to ensure services at customer accounts were not affected due to improper billing codes; maintained and updated database of known issues for field technicians.• Worked with supervisors and dispatch to help maximize field technician’s utilization with routing; improved routing process for dispatch.• Delivered phone support for field technicians in other markets across the country for DVR, VOD and DTS; given the title of public relation tech for special jobs.• Held meetings on new product launches and created content for field technicians; provided real-time information on changes to back office tools and how to repair issues in the field.