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With more than 20 years of experience in leading and transforming operations for complex and global organizations, I am a passionate and results-oriented COO at Encore Fire Protection. I hold a Lean/Six Sigma Green Belt certification and a Stanford Executive Education in Supply Chain Management and Financial Analysis.As the COO, I leverage my expertise in lean operations, process standardization, continuous improvement, and servant leadership to streamline and optimize the delivery of fire protection solutions and services across multiple markets and regions. I also work closely with the CEO and the Board of Directors to align the operational strategy with the company's vision, mission, and values. Some of my recent achievements include:Integrating the field operations of Dunbar Armored, Inc. after its acquisition by Brink's, resulting in $40M+ in synergy savings and enhanced customer satisfaction.Reducing maintenance and repair costs by $10M+ annually at Brink's by introducing new fleet units and achieving the youngest fleet in the industry.Growing the operating margin by 100%+ YOY from 2016 to 2020 at Brink's by collaborating with the top US financial institutions and driving operational excellence and innovation.Turning around the performance of a 7-state district at Brink's from the worst to the best in the country within two years by implementing a district metrics scorecard and developing talent.Scaling P2P from a small startup to a large enterprise by redesigning internal processes and guiding the company to a 90% changeover in its business model.
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Chief Operating OfficerCrete UnitedFort Mill, Sc, Us
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Chief Operating OfficerEncore Fire Protection Mar 2022 - PresentPawtucket, Ri, Us -
Vice President U.S. OperationsBrink’S Inc Feb 2018 - Dec 2021Coppell, Texas, Us* Oversaw US field operations, including $1.2B+ in revenue, 10 District VPs, 10K employees, 156 branches, and 4K+ fleet units while focusing on LEAN methods and continuous improvement to deliver best-in-class operations and industry-leading technology. * Headed continuous improvement efforts across the organization by leveraging lean operations methodology and tools that focus on the root cause and time-bound execution. * Prepared and delivered presentations to the Board of Directors to communicate and demonstrate the ongoing performance of the business and strategic operations projects. -
Vice President Of District OperationsBrink’S Inc May 2016 - Dec 2017Coppell, Texas, Us* Directed all business operations for 19 branches in 9 states with $206m in revenue, 12 General Managers, 900 employees, and 500+ fleet units. * Turned around the most underperforming district in the country, which was at risk of losing its 2 largest customers due to unsatisfactory leadership and poor service implementation. * Created and executed a district metrics scorecard that increased performance in all key business areas in addition to successfully promoting 5 General Managers out of 12 into Product Support and DVP level positions over 2 years.
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Division Vice PresidentDunbar Security Solutions Sep 2013 - May 2016Hunt Valley, Maryland, Us* Oversaw the integration of the Cybersecurity, Guard, and Electronic Security business into a newly formed business unit named Dunbar Security Solutions and generated a 100%+ organic growth in Guard and Electronic business in Years 1 and 2. * Devised and implemented a strategy to provide end-to-end security solutions to customers across all 3 businesses while establishing strong customer relationships and optimizing the overall customer experience. -
President & CooPoint 2 Point Global Security, Inc. Mar 2011 - Aug 2013Addison, Tx, Us* Led operations, business development, and strategic direction for a $28M, 700-employee organization while managing P&L responsibility, developing strategies to facilitate top-line revenue growth, and reducing costs to elevate profit margins. * Drove 100% YOY growth from 2011 to 2013 via successful business development efforts while executing targeted growth strategies to diversify revenue streams and positioning the company for new business in a rapidly changing market. * Achieved a less than 10% turnover rate company-wide by championing a collaborative leadership style at all levels within the organization and launching a new framework that supported, recognized, and rewarded staff contributions. * Guided the company to obtain placement on the prestigious Women’s Presidents Organization/American Express list of the Top 50 Fastest-Growing Women-Owned Companies in North America in 2010 and 2012. * Secured media coverage in multiple leading publications, including The Wall Street Journal, successfully increasing P2P’s brand recognition on a multi-national scale. -
Chief Operating OfficerPoint 2 Point Global Security, Inc. Sep 2008 - Mar 2011Addison, Tx, Us* Spearheaded operations, finance, and P&L during a period of rapid company change and growth, assisting with determining the company's strategic direction and deploying robust business practices to enable growth and profitability. * Crafted a business framework that increased operational efficiency and managed all corporate finance aspects, including budget preparation, capital expenditures, payables, receivables, and contract negotiations to ensure financial health and solvency. * Oversaw the strategic company transition from a broker to a full-service provider to enhance service levels, grow sales, and capture market share. * Opened new branch offices in TX, IL, MD, AL, CA, GA, OH, NV, and NJ to expand the company's operating capacity and reduce $318K in annual costs without compromising quality or service, eliminating waste in the company expenditures. * Established a new government services business unit, attained Top Secret (TS) security clearance, and executed the company’s GSA Schedule 84 contract to penetrate an untapped government market segment.
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Division Vice President & General ManagerThe Dunbar Companies Nov 2005 - Sep 2008Hunt Valley, Maryland, Us* Developed and mentored a 160-member, multi-national team, served on Dunbar’s Executive Committee, defining strategic direction across the organization, and trained global business unit leaders to implement region-specific growth strategies. * Drove a 17% YOY organic revenue growth and boosted market share in India, China, and Latin America by deploying direct marketing and sales efforts and cultivating strategic partnerships. * Increased sales with key customers by 12% by mentoring business unit leaders to identify and eliminate underperforming businesses and generate profitable revenue growth with top clients. * Delivered $1.4M+ in savings by streamlining ineffective systems/processes and successfully decreasing overhead without compromising client service and satisfaction.
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Vice President Of Global Sales & MarketingThe Dunbar Companies Jan 1998 - Sep 2005Hunt Valley, Maryland, Us• Transformed an under-producing sales team, immediately resolving long standing problems, and instituting incentives that elevated performance while building morale and motivation.• Organized the sales and marketing activities of four business units serving the manufacturing, design, wholesale, retail, governmental and financial sectors.• Distinguished for instigating year-over-year sales growth throughout tenure.• Led sales team to an average of 162% above quota for four consecutive years.• Eliminated sales executive turnover from 75% to 0% in first year.• Forged and nurtured strategic alliances, joint ventures and franchises with business partners in China, India, Thailand, Turkey, Italy, United Kingdom, Israel, Belgium, Canada, Central America, South America and the Caribbean.
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Director Of National Accounts, Marketing And Support ServicesThe Dunbar Companies Jan 1997 - Dec 1997Hunt Valley, Maryland, Us
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National Accounts ManagerThe Dunbar Companies Apr 1995 - Dec 1996Hunt Valley, Maryland, Us
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Account Executive/Regional Customer Service ManagerThe Dunbar Companies Jul 1994 - Apr 1995Hunt Valley, Maryland, Us
Michael West Skills
Michael West Education Details
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Towson UniversityBusiness Administration - Finance -
Stanford University Graduate School Of BusinessSupply Chain Management
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Stanford University Graduate School Of BusinessFinancial Analysis For Non Financial Executives
Frequently Asked Questions about Michael West
What company does Michael West work for?
Michael West works for Crete United
What is Michael West's role at the current company?
Michael West's current role is Chief Operating Officer.
What is Michael West's email address?
Michael West's email address is mw****@****nks.com
What is Michael West's direct phone number?
Michael West's direct phone number is +181727*****
What schools did Michael West attend?
Michael West attended Towson University, Stanford University Graduate School Of Business, Stanford University Graduate School Of Business.
What skills is Michael West known for?
Michael West has skills like Strategy, Strategic Planning, Sales Operations, Management, Marketing, Security Management, Strategic Partnerships, Security Clearance, Leadership, Corporate Security, Negotiation, Customer Service.
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